Nayara Hangaroa

Instalaciones , desayuno, comida tiene restaurantes muy buenos y la atención del personal fue excelente, amistosa y afectiva.

This is one of the nicest Rapi Nui hotels with a very comfortable bed and upscale appointments. The staff are helpful and fairly friendly. The rooms are plenty large with a small patio. There are many rooms so you are near your neighbors. I had a bit of a water view over the roof of the front units.
The breakfast buffet was more than adequate with a wide variety of choices. The airport shuttle was convenient but it did take a while to collect all of the guests and transfer us. Check in was handled quickly and very personally.
Even given the fact that you are on Rapi Nui, this hotel is not at all worth the current charges. I cannot recommend it due to the exorbitant cost. The walk into town is about 10 minutes along a road with a narrow muddy path and a number of dogs. Once in town, there are walkways to restaurants and to the moai at the Tahai site. Unless you want all of your meals at the hotel, you must walk into town.

This is hands down the best hotel on the island! Professional friendly staff, excellent food, reasonable prices, central location, and great pool and spa - this is the place to stay!

We stayed at two hotels during our stay on Easter Island, one very close to the airport, and then we moved to Nayara Hangaroa. Although the first hotel was fine, the contrast with Nayara was extreme and we felt like we were in heaven as soon as we walked into the lobby. The staff were all welcoming, knowledgeable and efficient. Nothing was too much trouble.

Our ‘Kainga’ room was excellent and one of the darkest rooms we have ever had. Those curtains really work! However, the lighting in the closet and over the bathroom mirror could be better. The hangers were also fiddly to use. These are minor issues.

The food in all three restaurants was amazing. Being on the ‘Full Experience’ program (highly recommended) we ate breakfast, lunch and dinner at the hotel and could not have been happier. The food was excellent, the service great, and the sunset views at dinner wonderful.

As part of our package we had either one full-day excursion or two half-day excursions for every night of our stay. All the activities were well planned and the guides were really good. Our favourite excursions were the half day to the quarry and the 15 moai by the sea, and also the full-day 15km hike along the north coast. Excellent!

Any problems or concerns? No, not really, but guests should be aware that Easter Island is VERY popular with Chinese tour groups, especially from December to March. Many of these groups stay at Nayara Hangaroa and we estimate several hundred Chinese tourists passed through the hotel during our stay. These groups tended to dominate and clog up the lobby at arrival and departure times. However, the hotel is obviously aware of the inconvenience large groups can cause and, as a result, one restaurant was reserved for group dinners. Other guests were not expected to eat in the same restaurant. In fact, most did not want to.

One accommodation we thought was very sensible was the opportunity to swap a half-day excursion for a spa treatment. This was a very thoughtful option and shows, in our opinion, that the hotel management cares about helping guests make the most of their time on the island and at the hotel. It seems this is not standard practice at Nayara resorts (see Nayara Atacama review) but the Nayara Hangaroa is leading by example. Good for you, and good for us!

Maravillosa ubicación, sus vistas espectaculares. La atención del personal increíble, todos muy atentos, con buena disposición y siempre muy alegres. Wally en los desayunos muy alegre y servicial; Cecilia un 7 con los tours muy profesional y preocupada. Felicitaciones por el equipo.
Las instalaciones preciosas

The service was friendly; and the restaurants were great.

The hotel staff welcomes you warmly from the very first moment and makes you feel at home right away. The impeccable and personal service is excellent. Beautiful rooms, delicious food, and friendly staff who go above and beyond to make sure you enjoy your stay.

Tau, Rafael, Leonel, Danilo, and all your colleagues — thank you for this unforgettable experience!

Amazing and attentive staff. Well planned excursions and super flexible. Great food. Rooms were lovely and the location is perfect.

First off, this is a very expensive place, but if you can afford it, you will not be disappointed. My impression of Rapa Nui hotels is that they are either quirky dives or really pricey. My room was huge and gorgeous, right on the water. So dark and quiet at night, I slept really well. Luxurious amenities and very clean. I loved the pool. Breakfast huge with lots of selections. There is a bar for drinks and light meals for when you just don't feel like walking into town. It is a longer walk than I thought and a bit dangerous without sidewalks. A shuttle into town would have been nice. The staff couldn't have been nicer or more accommodating. Look for deals on this hotel. I recommend it.

We recently stayed at Nayara Hangaroa under their Discover Programme, and while there were definite highlights—the excellent food, the beautiful setting, and a couple of outstanding staff members—there were also several inconsistencies that meant the stay didn’t fully meet expectations.

The Good
The hotel is beautifully designed and blends naturally into the island environment. The food throughout our stay was consistently excellent.
We want to warmly recognize Lina, who was consistently friendly, attentive, and professional. She added warmth to every meal.

But the true standout was Rafael. His service was absolutely superb: polished, proactive, and genuinely world‑class. If the rest of the service team matched his standard, the hotel experience would be exceptional.

We were also celebrating a special occasion, and the hotel surprised us with sparkling wine, fresh fruit, and Moai‑shaped chocolates in our room. This was a lovely and thoughtful touch that we really appreciated.

The Discover Programme
We selected the Discover Programme, but it was unclear what was or wasn’t included. The menus gave no indication at all, leaving us repeatedly having to ask staff for clarification who seemed unclear themselves. This should be communicated much more clearly for guests.

Excursions & Guides
The excursions varied significantly in quality. One day, our guide—young, inexperienced, and not especially knowledgeable—offered very little interaction or insight, leaving the tour feeling quite flat.
In contrast, our guide on the final day was what we had hoped for: knowledgeable, engaging, enthusiastic, and exactly what we had hoped for. The inconsistency between freelance guides was very evident.

The Room
The room was attractive but quite dark, even during the day. While we appreciate that the island is a wild and remote environment, encountering the type of insects inside the room was still unsettling.
After disposing of the first cockroach ourselves, we immediately reported it to reception, who assured us the room would be cleaned. It was therefore particularly disappointing to find another cockroach the following day.

Housekeeping & Service
Housekeeping was inconsistent throughout our stay. The minibar—which was meant to be refilled daily—went three days without any replenishment, and we eventually had to ask for it ourselves.
Turn‑down service also varied. Some evenings we received water by the bedside, some evenings we didn’t. It usually took place around 6pm, which felt very early given it was still bright daylight. On one occasion, as we were sitting on the patio, two chocolates were simply left just inside the room, which felt more like a box‑checking exercise than a thoughtful service moment.

Outdoor Area Cleanliness
On our second day, wild chickens had been on our patio table. Understandable for the island, but the feathers and even claw nails they left behind were never cleaned up—remaining on the table until we checked out. It suggested that outdoor areas weren’t being properly maintained.

Overall Impression
Nayara Hangaroa has tremendous potential: a stunning location, excellent food, and a couple of staff—especially Rafael—who deliver truly exceptional service. But the inconsistencies in housekeeping, programme clarity, excursion quality, and general service made the overall experience fall short of what we expected.
With better training, clearer communication, and tighter quality control, this could be a genuinely outstanding hotel.
Would we return? Possibly—but only if these issues were meaningfully addressed.

Fantastic staff…Ilias- expedition leader- very clued up and organised. Tama- 3 tours, Teva x1 tour- both know their stuff and their English is impeccable as is all the staff. Millie was brilliant when we first arrived. Yazira, Gabby, Sofia, Rafael, Otea. Special mention to Carlos and Wally for looking after us so well. Ahi, Teo, not forgetting Christian our driver on a few occasions- very safe and controlled driver. If we’ve forgotten anyone it’s because you’re all wonderful - what a team. Well done. We will be recommending the hotel definitely to friends and family.

The property is very nice. Some parts are a little outdated. I would skip the spa. I got paired with a non-English speaking masseuse. Then they charge for the sauna and the only way to the gym is through the spa, which makes you not want to go. There was also a disrespectful large Asian tour group who were also very aggressive. They overtook the tours and meals. Make sure you ask if they have a lot of large groups book and avoid going then. However the reservations staff (Sebastian specifically) won’t give you straight answers and tells you to plan everything when you arrive. There’s a lot of room for improvement. The excursions team, spa and front desk don’t collaborate and they’ll make you go to them all separately for everything you have questions about.

When you get it all together like this place everything just rocks. Great food, great service, bar was really good, and excursions great. We are retired and take 3-4 major trips a year, always staying at the best place we can find. This is as good as it gets.

Localização, arquitetura e decoração do local

We stayed at a variety of hotels during our recent month long trip through South America and Easter Island. The Nayara Hangaroa was without a doubt the best. The rooms were excellent, very comfortable. Great showers(rare in most of the South America hotels). Fantastic food at the hotel. Had a great excursion(Astronomy and grilled fish with local music.). The manager at the hotel was extremely helpful and even came to our aid when our tour company abandoned us and we needed transport to the airport. Can't say too much about this place.

We enjoyed our stay at Nayara Hangaroa. Great staff & food & beverages. Nice pool & rooms. They didn't have a tv in our room but that was ok because we were busy. They help you & provide for sightseeing the Island. Very handy & great tour guides.

You can’t put in a few words about this hotel. Our main comment is the staff. They couldn’t do enough for you. From the front desk to housekeeping. Shout out to our servers, Carlos and Rafael. They were wonderful. Daniella at the spa amazing. And loved talking with Tau Mana about his family history.