Cartez by Horizon Hotels, Yerevan

Hotels
9 (1181 reviews)
5a Zakyan Street 5a Zakyan Street , Yerevan , AM

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good breakfast
Clean room
Cons:
Small room
Slow shower drain
Leaking shower cabin

Categories

Cleanliness
8.14
Some concerns about cleanliness, particularly in the bathroom.
Service
9.61
Excellently rated staff, consistently mentioned as friendly and helpful.
Location
9.65
Optimal location, easily accessible and frequently praised.
Room Quality
8.1
Compact rooms mentioned, along with a minor issue with bed size.
Amenities
9.13
Nice facilities and good breakfast options reported.
Value for Money
9.09
Favorable reviews regarding the overall accommodation value.
Food and Beverage
9.14
Breakfast is well-received, contributing positively to the experience.
Overall Experience
9.11
Overall positive comments with some minor issues present.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 16:37

Property Description

Prime Location
Cartez Hotel, conveniently situated in Yerevan near major attractions such as Saint Gregory the Illuminator Cathedral and Republic Square.

Modern Amenities
Guests can enjoy air-conditioned rooms with a flat-screen TV, free WiFi, and a private bathroom. Some rooms even feature a kitchen for added convenience.

Exceptional Services
From a 24-hour front desk to airport transfers and a buffet breakfast, Cartez Hotel ensures a comfortable stay with ironing services and business facilities available.

Book now for a memorable stay at Cartez Hotel and explore the vibrant city of Yerevan effortlessly!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9
Based on 1181 reviews
Cleanliness: 8.14
Service: 9.61
Location: 9.65
Room Quality: 8.1
Amenities: 9.13
Value for Money: 9.09
Food and Beverage: 9.14
Overall Experience: 9.11
K
Kuzmitskaya • couple • cy
8
Pros:

Чисто, удобно, в центре, очень хороший персонал на ресепшн

2026-10-31 • via Nuitee
Виктор • couple • ru
10
Pros:

Удобное расположение, в шаговой доступности центральная площадь Еревана.
Персонал очень отзывчивый. Мы рано приехали и нам позволили заселиться раньше времени.
Завтрак был вкусный.
Окна в номере выходили во двор и было тихо.

2026-10-26 • via Nuitee
V
Vladislav • solo_traveller • ru
8
2026-10-15 • via Nuitee
M
Maha • couple • ae
9
Comfortable stay with our baby
Pros:

Great location, clean and well maintained room and toilet. Staff was very friendly and helpful, our room had an attached smaller room for kids, a little bed you climb up to plus toys and building blocks which was a cute addition as we were traveling with our 9 month old. Note that the kids room doesn’t have an ac and can get warm during summer days. Wasn’t an issue for us as the hotel offered us a free crib and baby slept in our room. Toilet had a bidet which is such a plus!!!

2026-10-11 • via Nuitee
K
Kathy • solo_traveller • ca
10
2026-10-09 • via Nuitee
P
Paulina • solo_traveller • pl
8
2026-10-07 • via Nuitee
M
Marina • family_with_children • it
10
2026-09-15 • via Nuitee
M
MARIOS • family_with_children • cy
8
Cons:

The breakfast could be more rich.

2026-09-07 • via Nuitee
M
Marco • solo_traveller • it
9
2026-09-04 • via Nuitee
Андраник • family_with_children • ge
8
2026-09-04 • via Nuitee
D
Diana • solo_traveller • ru
10
Pros:

Очень атмосферный отель с заботливыми и внимательными сотрудниками. Уезжаю с прекрасными воспоминаниями об отдыхе. Обязательно хочется вернуться!

Cons:

нет, все было супер

2026-09-02 • via Nuitee
G
Galina • family_with_children • us
2
Pros:

Very disappointing and completely overpriced for what it is.

We booked Cartez after reading the overwhelmingly positive reviews, and honestly, we felt they were extremely misleading. The hotel is tiny, dated, and generally feels very worn and tired. Everything—from the common areas to the room—looks like it has seen better days.

Our room was extremely small, and the overall condition simply did not match the price we paid. There is a big difference between a small, charming boutique hotel and a small, worn-out hotel charging prices that suggest a much higher level of quality.

The location is convenient, but that alone does not justify the price. We left feeling that the price-to-quality ratio was completely unreasonable.

If you are considering this hotel, I would strongly recommend looking at the photos carefully and managing your expectations. Based on the reviews, we expected something modern, comfortable, and well maintained. That was not our experience at all.

For the price we paid, there are much better options in Yerevan.

2026-08-29 • via Nuitee
A
Aleksei • family_with_children • ee
7
Pros:

Приятный персонал. Очень удачное расположение в центре города. Чисто, достаточно свежий ремонт. Кондиционеры во всех номерах. Большие телевизоры. Чайник, питьевая вода, зубные щетки - все обновляется регулярно.

Cons:

Двухместный номер реально очень маленький. Негде даже поставить чемодан. Считаю, что в таком номере можно было бы поставить кровать не кингсайз размера, а чуть меньшего, это спасло бы ситуацию. С трехместным номером таких проблем не было - места было достаточно.

2026-08-28 • via Nuitee
R
Ruzana • family_with_children • it
10
Pros:

Tutto era perfettamente pulito e curato. La camera era molto confortevole e il personale estremamente gentile, cordiale e disponibile. Complimenti a tutto lo staff!

Cons:

Soggiorno perfetto, tutto impeccabile! Pulizia eccellente e personale davvero accogliente e professionale. Bravissimi, torneremo sicuramente!

2026-08-28 • via Nuitee
N
Nikolai • couple • ru
9
Pros:

Exceptional staff, perfect location in the center of the city, ideal for walking tours, with a good breakfast included to start the day!

2026-08-27 • via Nuitee
S
Saba • couple • gb
2
Terrible service
Pros:

Located near museums and tourist attractions.

Cons:

Booking: After booking they sent me a link for payment which I denied as I booked via booking.com and told them if I can cancel if they want. They said it’s fine and then kept asking for external payments. They contacted me multiple times and each time with a different reason regarding this payment which was a headache having to spend so much time explaining standard procedures to them. They ended up asking me to pay in full the first day, which is unusual but ai didn’t mind.
Breakfast: I had requested vegan breakfast upon booking which they confirmed they can accommodate however out of 7 days, there were only two days which they had one vegan option. Also nothing was labelled so I had to guess.
When I reported this after day three, they didn’t seem to care.
Room service: the booking was for two people but they would only leave towels and other refills for one and at one point no towels at all. Bedding was only changed once and they took the slippers after a few days and didn’t even leave one pair.

2026-08-27 • via Nuitee
L
Lilia • solo_traveller • am
10
Отличное расположение - прямо в сердце города.Добрый и отзывчивый персонал и самое главное очень чисто.Спасибо,обязатель
2026-08-25 • via Nuitee
D
Dmitrii • family_with_children • cy
10
2026-08-24 • via Nuitee
L
Lavrent • couple • am
10
Pros:

Отдыхали с супругой , все было хорошо. Понравилось обстановка комнат, чистота и обслуживание персонала. Впервые в Ереване , но уже хочется вернуться снова побывать у вас ! Спасибо за тёплый прием.

2026-08-22 • via Nuitee
P
patrick • solo_traveller • be
9
2026-08-21 • via Nuitee