Hotel Erma

Hotels
8.5 (1514 reviews)
Golden Sands , Golden Sands , bg
+359885218582
reservations@ermahotel.bg

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Helpful service
Cons:
Cleanliness issues
Room quality concerns
Mixed amenities feedback

Categories

Cleanliness
4.7
Guests frequently mentioned cleanliness issues, including dirty rooms, beds, and bathrooms.
Service
7.6
Service was overall positive, with some guests praising the helpful staff, while others complained about slow responses and lack of attention.
Location
8.6
The hotel's proximity to key attractions and the beach was a highlight for many guests.
Room Quality
6.1
Rooms were generally satisfactory, with mentions of small room sizes, bathroom issues, and maintenance problems.
Amenities
7
Guests had mixed reviews about amenities, with some appreciating the pool and breakfast, while others mentioned missing or inadequate facilities.
Value for Money
7
Opinions varied on the value for money, with some guests feeling it was justified and others finding it too expensive.
Food and Beverage
7.1
Feedback on the food and beverage options was generally positive, although some guests suggested improvements in variety and quality.
Overall Experience
8.7
The majority of guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-27 01:15

Property Description

Luxurious Accommodations
Hotel Erma offers elegantly furnished rooms with modern amenities such as satellite TV, air conditioning, and free toiletries. Some rooms even come with a dining area, perfect for enjoying meals in the comfort of your own space.

Exciting Activities
Guests can unwind by the seasonal outdoor pool, enjoy a game of billiards, or let their children have a blast at the on-site playground. The 24-hour front desk is always available to assist with any requests, ensuring a seamless stay.

Convenient Location
Conveniently situated just 400 meters from the heart of Golden Sands, Hotel Erma is a short drive away from popular attractions like Aladzha Monastery and Party Street. With free private parking and WiFi, your stay is bound to be both enjoyable and stress-free.

Book your stay at Hotel Erma now for a memorable and relaxing experience!

Important information:

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 1514 reviews
Cleanliness: 4.7
Service: 7.6
Location: 8.6
Room Quality: 6.1
Amenities: 7
Value for Money: 7
Food and Beverage: 7.1
Overall Experience: 8.7
A
Alexandra • couple • ro
7
Pros:

Cel mai mult la aceasta locatie apreciez pozitionarea centrala,micul dejun care este copios si diversificat si faptul ca are piscina.Camerele sunt curate.Mi_ar placea sa revin la Erma daca cele de mai jos vor fi puse la punct.

Cons:

De care ori am fost, personalul din receptie este total nepregatit si dependent de manager. Nu am mai intalnit asa ceva.Am crezut anul trecut ca a fost o exceptie dar se pare ca se tot repeta.Lipsa de organizare si o administrare necorespunzatoare,din punctul meu de vedere.
Mentionez si faptul ca am mai avut o rezervare anterioara anul acesta in iulie, care mi s_a anulat pe motiv ca s_a inchis hotelul. Sun in receptie, mi se confirma ca nu e inchis, intreb de disponibilitate pt perioada in cauza si mi se confirma ca exista. Cand intreb de ce mi_au anulat programarea facuta cu 6 luni in urma, mi_au zis ca nu stiu, ca trebuie sa discute cu managerul...Aici a fost pertinent sa investigheze.
Saltelele de la piscina rupte, patate ceva rau de tot.
Pt administatori: Cresteti angajatii, invatati_i sa se descurce, sa fie proactivi si ambilii, investiti intr_un sistem care sa va ofere aceeasi vizibiitate pe rezervari, clarificati care sunt cele mai des intalnite situatiii_costuri parcare, checkin, checkout etc Si scoateti de tot saltelele daca nu aveti bani de altele. Si daca luati altele, luati un material lavabil, care sa se curatate usor, nu din panza pt ca se pateaza de ulei.Ele poate sunt curate, insa impresia lasata este alta.
Faceti ceva si cu tomberoanele de afara pt ca se scurge lichid din ele si miroase urat la intrarea in locatie si invatati personalul de curatenie sa lucreze eficient-erau stranse toate buluc la piscina si maturau 4 in acelasi.loc sau una in spatele celeilalte..

2025-10-17 • via Nuitee
M
Mihaela • family_with_children • ro
10
Super.Cu siguranta vom reveni.
Pros:

Micul dejun super,foarte diversificat si foarte variat.

2025-10-16 • via Nuitee
J
Jeanina • couple • ro
8
Bine
Pros:

Mic dejun variat și bun.
Personal amabil.
Piscina curată.

Cons:

Izolarea fonica foarte proastă, se aude orice mișcare de pe hol plus gălăgia de la hotelul alăturat.

2025-10-16 • via Nuitee
C
Catalina • couple • ro
4
2025-10-15 • via Nuitee
• family_with_children • gb
7
Pros:

Been here almost every year for the past 15 years. Hotel is well maintained. Breakfast is good with a lot of options. Rooms are very clean and maintained daily.

Cons:

This year a parking charge has been introduced to guest of the hotel which was quite a lot. Approximatively 6€/day.

2025-10-12 • via Nuitee
P
Pavel • family_with_children • ua
5
2025-10-09 • via Nuitee
V
Voinescu • family_with_children • ro
10
2025-10-09 • via Nuitee
D
duca • family_with_children • md
10
Cons:

Попросили заранее привезти кроватку для маленького ребёнка, никто не привёз, попросили повторно, до конца отдыха так никто и не привёз !

2025-10-08 • via Nuitee
D
Dagmara • family_with_children • pl
10
Udany :)
Pros:

Położenie w centrum :)

Cons:

Bardzo duszna i wolna winda :(
I ciągle zajęte ręcznikami leżaki przy basenach.

2025-10-06 • via Nuitee
• couple • de
1
2025-10-06 • via Nuitee
T
Thomas • extended_group • at
7
2025-09-20 • via Nuitee
E
Elena Maria • family_with_children • ro
10
2025-09-18 • via Nuitee
A
Adela Mirela • couple • ro
6
2025-09-18 • via Nuitee
M
Martin • extended_group • sk
5
Pros:

Staff was very friendly, good location, swimming pool,
Breakfast was very good

Cons:

Moldy bathroom tiles
Room was uncomfortably small
broken bed lamp
Parking was additional fee even though booking.com hotel description said parking was free. Parking lot was very tight

2025-09-18 • via Nuitee
O
Olha • solo_traveller • ua
9
Гарний вибір через близкість до моря та розташування взагалому.
Pros:

Готель дуже бюджетний. Ремонт не надто свіжий, але все функціонує. Щодня було легке прибирання та заміна рушників на свіжі. Якщо вікна виходять на басейн та море, то раджу придбати беруші через шум.
Розташування 10 з 10, дуже близько до моря. В готелі є омбін валюти, але на ринку можна знайти більш вигідний курс.
Надзвичайно великий вибір продуктів для сніданку, овочі, фрукти, салати, мідії, млинці.Так само 10 з 10.

Cons:

Трохи застаріла сантехніка, та могло б бути чистіше.

2025-09-17 • via Nuitee
A
Andrii • couple • ua
9
2025-09-13 • via Nuitee
P
prigoana_71 • couple • ro
10
Pros:

Mâncarea, piscina.

Cons:

Nu pot spune că nu mia plăcut ceva anume. Curățenia în cameră lasa puțin de dorit

2025-09-13 • via Nuitee
A
Atakan • couple • tr
10
Harika
Pros:

Şef günay ve taner usta çok misafirperverdi. Kahvaltısı şahaneydi. 2 yıldızlı bir otelde böyle kahvaltı beklemiyordum. Çeşit çok fazlaydı. Odalarımız küçük dü fakat hergün temizlendi.çarşafları isteğimizle devamlı değiştirdiler. Bu fiyata hakkikaten mükemmel diyebilirim

2025-09-13 • via Nuitee
A
Adi • family_with_children • ro
10
EXCEPTIONAL.
Pros:

SUPER

Cons:

TOTUL A FOST PERFECT. VOM REVENI CU DRAG SI ANUL VIITOR.

2025-09-12 • via Nuitee
M
Mihaela • couple • ro
10
2025-09-12 • via Nuitee