Free
Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Clubhouse
Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
5.83
Multiple reviews indicate issues with cleanliness, including dirtiness and maintenance problems.
Service
9.3
Many reviews appreciate the friendly and helpful staff.
Location
9.84
The location received high praise for its beautiful views and convenience.
Room Quality
6.79
Comments about outdated furniture and discomfort suggest room quality needs improvement.
Amenities
8.32
Amenities like the spa are mentioned positively, but some issues exist, like some facilities not being operational.
Value for Money
7.78
Mixed feedback suggests that while some aspects are appreciated, others do not meet expectations.
Food and Beverage
7.33
Food quality received criticism, particularly regarding the variety and standard.
Overall Experience
8.8
Overall experiences were generally positive despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:49

Property Description

Panoramic Views of Arbanasi Village
Hotel Winpalace, perched on a hill, offers breathtaking panoramic views of the historic Arbanasi Village just 600 meters away. Enjoy the picturesque scenery right from your room.

Culinary Delights
Indulge in a culinary journey at Winpalace's restaurant, offering a blend of international and traditional Bulgarian cuisine. Special dietary menus are available upon request, ensuring a delightful dining experience for every guest.

Convenient Amenities and Nearby Attractions
Each room at Winpalace is equipped with modern amenities such as a private bathroom, seating area, cable TV, minibar, and a hairdryer. Explore the nearby "City of the Tsars", Veliko Tarnovo, just a short drive away, or visit the Preobrazhenski Monastery located 5 km from the hotel.

Ready to experience the charm of Arbanasi Village and beyond? Book your stay at Hotel Winpalace now and create unforgettable memories.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 3 years old to 11 years old stay for BGN 20 per person per night when using an available extra bed.
    People 12 years old and over stay for BGN 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 823 reviews
Cleanliness: 5.83
Service: 9.3
Location: 9.84
Room Quality: 6.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 8.8
Ванеса • couple • bg
10
2026-05-23 • via Nuitee
S
Stefan • solo_traveller • bg
9
2026-05-22 • via Nuitee
A
Angel • solo_traveller • bg
8
2026-05-05 • via Nuitee
P
Pavlina • couple • bg
10
Pros:

Всичко беше страхотно

2026-04-29 • via Nuitee
Николета • couple • bg
9
2026-04-25 • via Nuitee
Александров • couple • bg
7
Pros:

Тишина,джакузито ставаше,добър ресторант,

Cons:

Управителката беше не любезна,стаята беше не добре изчистена,Паркингат беше извън комплекса,полвината спа зона беше в ремонт,нямаш топла вода във стаята.

2026-04-21 • via Nuitee
Славова • couple • bg
7
2026-04-19 • via Nuitee
V
Victoria • couple • bg
8
I had such and amazing stay and I would definitely come back
Pros:

It was very calm, amazing for resting

Cons:

The only thing I did not like was the inside pool, for me personally it was not warm enough

2026-04-19 • via Nuitee
I
Iva • solo_traveller • bg
10
Pros:

Спокойно!

Cons:

Няма

2026-04-19 • via Nuitee
D
Dimovska • solo_traveller • bg
6
2026-04-14 • via Nuitee
K
Kosev • solo_traveller • bg
10
2026-04-14 • via Nuitee
• couple • bg
8
2026-04-13 • via Nuitee
P
Petkova • couple • bg
10
2026-04-12 • via Nuitee
Мартина • couple • bg
10
Pros:

Хареса ми закуската, стаята, терасата, гледката от хотела, спа центъра.

2026-04-06 • via Nuitee
Радослав • couple • bg
9
2026-03-29 • via Nuitee
D
Denislav • family_with_children • bg
1
НЕ БИХ ПОВТОРИЛ / CHOOSE DIFFERENT HOTEL
Pros:

Not the cleanest place.

Cons:

The SPA is super bad. You need to call them to turn on the sauna each time when you want to use it and have to wait 20 minutes to reach the needed degrees. The restaurant staff is worse. We waited for a soup almost an hour and it came cold… When you ask what’s happening, they just look at you angry without saying anything.

2026-03-22 • via Nuitee
çetin • couple • tr
2
2026-03-21 • via Nuitee
Светлозар • couple • bg
9
2026-03-17 • via Nuitee
T
Todor • couple • bg
9
2026-03-17 • via Nuitee
K
Katerina • couple • bg
8
2026-03-15 • via Nuitee