Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Cons:
Cleanliness issues
Outdated rooms

Categories

Cleanliness
5.83
Multiple reviews indicate issues with cleanliness, including dirtiness and maintenance problems.
Service
9.3
Many reviews appreciate the friendly and helpful staff.
Location
9.84
The location received high praise for its beautiful views and convenience.
Room Quality
6.79
Comments about outdated furniture and discomfort suggest room quality needs improvement.
Amenities
8.32
Amenities like the spa are mentioned positively, but some issues exist, like some facilities not being operational.
Value for Money
7.78
Mixed feedback suggests that while some aspects are appreciated, others do not meet expectations.
Food and Beverage
7.33
Food quality received criticism, particularly regarding the variety and standard.
Overall Experience
8.8
Overall experiences were generally positive despite mentioned issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 23:49

Property Description

Panoramic Views of Arbanasi Village
Hotel Winpalace, perched on a hill, offers breathtaking panoramic views of the historic Arbanasi Village just 600 meters away. Enjoy the picturesque scenery right from your room.

Culinary Delights
Indulge in a culinary journey at Winpalace's restaurant, offering a blend of international and traditional Bulgarian cuisine. Special dietary menus are available upon request, ensuring a delightful dining experience for every guest.

Convenient Amenities and Nearby Attractions
Each room at Winpalace is equipped with modern amenities such as a private bathroom, seating area, cable TV, minibar, and a hairdryer. Explore the nearby "City of the Tsars", Veliko Tarnovo, just a short drive away, or visit the Preobrazhenski Monastery located 5 km from the hotel.

Ready to experience the charm of Arbanasi Village and beyond? Book your stay at Hotel Winpalace now and create unforgettable memories.

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8
Based on 881 reviews
Cleanliness: 5.83
Service: 9.3
Location: 9.84
Room Quality: 6.79
Amenities: 8.32
Value for Money: 7.78
Food and Beverage: 7.33
Overall Experience: 8.8
B
Bosevska • couple • bg
7
Pros:

Персонала е любезен и отзивчив. Съотношението цена / качество - нормално. Като препоръка - да се наблегне на хигиената.

Cons:

Хигиената в хотела е доста занемарена. Не съм претенциозна, но няма да казвам какво имаше на стената в стаята до леглото. В банята има счупени плочки, прозорците не са мити от одавна и разни други дребни неща, но оставят лошо впечатление. На басейна имаше счупен шезлонг. Закуската - стандартна /пържени яйца и кремвирши, домат, краставица, банички, които май бяха от замръзените, не бяха вкусни/.

2026-08-15 • via Nuitee
A
Antoni • solo_traveller • bg
7
2026-08-14 • via Nuitee
S
SUSANA • solo_traveller • es
4
Muy baja relación calidad -precio.
Pros:

El espacio en las habitaciones y que era tranquilo

Cons:

La actitud de algunos trabajadores, la falta de limpieza, el aire acondicionado no funcionaba bien, por lo que hacía mucho calor en la habitación, la falta de accesibilidad, ya que hay escaleras por todas partes, el desayuno muy sencillo y repetitivo, el olor a tabaco en las instalaciones y la sauna no funcionaba. Reservamos 4 habitaciones y dos de ellas no se podía estar, ya que los colchones estaban en mal estado y el baño olía muy mal. En definitiva, hay hoteles alrededor que por un poco más de precio ofrecen una mayor calidad.

2026-08-14 • via Nuitee
C
CAMILLE • couple • fr
4
Huir
Pros:

El personal muy amable

Cons:

El spa no funcionaba
Falta limpieza.
Todo es vetusto.

2026-08-13 • via Nuitee
Еми • couple • bg
9
2026-08-12 • via Nuitee
H
Hamdullah • couple • de
10
2026-08-10 • via Nuitee
Лозанова • solo_traveller • bg
1
2026-08-10 • via Nuitee
T
Teodora • family_with_children • bg
8
Pros:

Чудесто местоположение , добра опция за бягство от града.

Cons:

Има нужда от леко освежаване.

2026-08-09 • via Nuitee
G
Giga • couple • bg
5
Няма да се върна и не бих го препоръчала на приятели
Pros:

Хотелът е на много хубаво място .Гледката е уникална .Басейнът е хубав и поддържан .

Cons:

Стаите бяха долу-горе добре,изглеждаше чисто.Леглата и другите мебели са доста амортизирани,скърцащи и неудобни.

2026-08-09 • via Nuitee
Деница • family_with_children • bg
7
2026-08-08 • via Nuitee
I
Ilian • couple • bg
9
pleasant, relaxing stay
Pros:

clean, quiet

Cons:

a lot of wasps

2026-08-08 • via Nuitee
Цветалин • solo_traveller • bg
10
2026-08-07 • via Nuitee
L
Laura • solo_traveller • fr
8
Pros:

Le fait qu'il soit dans la nature et la possibilité de dîner sur place. La nourriture était très bonne et généreuse. Le petit-déjeuner était correct.

Cons:

Le fait que le spa ne fonctionnait pas et le jaccuzi extérieur qui est à moitié fonctionnel était utilisé comme pataugeoire par les enfants. Nous n'avons pas pu profiter donc du spa ni de la piscine qui est trop petite par rapport à la taille de l'établissement.

2026-08-07 • via Nuitee
Валентина • solo_traveller • bg
3
Да
Pros:

Глетката

Cons:

Басеините са мръсни пълно с боклуци и пчели

2026-08-04 • via Nuitee
Десислава • couple • bg
9
2026-08-03 • via Nuitee
I
Irina • family_with_children • ro
4
Bad experience not worth the time and the money.
Pros:

👍The outdoors was the best experience: yard+pool.
But even if the yard was big, there were no areas to sit and enjoy - no benches, no facilities - except the restaurant’s tables where you needed to order to sit.

Cons:

👎we had the worst room I have ever seen: the walls were full with holes, like somebody had taken a hammer and hit the entire sealing and part of the walls.
👎the drapes were torn apart, hanging like mops
👎the bathroom was very hard to use because of the drain smell
👎the room was very dirty, dusty, everything was old, no door was actually closing
👎bad breakfast, insufficient and one just had to ask several times for the employees to bring food
👎bad service
👎weddings were happening every weekend night in the same spaces and there was so noisy and hectic - so if you are looking for relaxation, quiet and confort, do not go to this place

2026-08-03 • via Nuitee
Обикновен пътник • family_with_children • bg
7
Хубав уикенд
Pros:

Басейна, обслужването, храната... местоположението.

Cons:

-

2026-08-03 • via Nuitee
Ивалина • couple • bg
10
2026-08-02 • via Nuitee
• family_with_children • bg
5
2026-08-02 • via Nuitee
M
Mariana • solo_traveller • ro
10
Pros:

Raport bun calitate/ pret.
Receptionerul foarte amabil, o prezență primitoare iar informațiile oferite au fost clare și utile.
Multumim! Vom reveni!

2026-07-25 • via Nuitee