City Hotel

Hotels
8.5 (668 reviews)
15 Hristo Botev Str , Veliko Tŭrnovo , bg

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Children allowed

Facilities

Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Ironing service
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean and maintained
Friendly staff
Good location
Cons:
Noise from street
Room size and amenities lacking
No breakfast options

Categories

Cleanliness
8.39
Multiple reviews indicated concerns regarding cleanliness, but also mentioned that some areas were clean.
Service
9.86
Generally positive comments about staff being friendly and responsive.
Location
9.9
Location mentioned positively in various reviews, particularly its proximity to city attractions.
Room Quality
7.35
Several complaints about room size and some facilities like the TV and bathroom.
Amenities
8.38
Amenities received mixed feedback; positive mentions of cleanliness, but issues with bathroom layout and lack of breakfast.
Value for Money
8.84
Value perceived as acceptable, though some reviewers expected more for the price.
Food and Beverage
5.89
Negative sentiment regarding the lack of breakfast options.
Overall Experience
9.36
Overall experience varied, but positive sentiments about location and service balance negative aspects.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 09:05

Property Description

Central Location and Modern Amenities
City Hotel, located in the heart of Veliko Turnovo near the University, provides a convenient stay with a restaurant, air-conditioned rooms, and complimentary WiFi.

Conference Facilities and Scenic Views
Enjoy the convenience of a 40-seat conference room for events and team building activities, along with stylish rooms offering city views and modern amenities.

Delicious Dining Options and Convenient Services
Start your day with breakfast in the on-site restaurant, and take advantage of services like packed lunches, special diet menus, and a nearby grocery store.

To experience the comfort and convenience of City Hotel, book your stay now.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for BGN 11 per person per night when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 668 reviews
Cleanliness: 8.39
Service: 9.86
Location: 9.9
Room Quality: 7.35
Amenities: 8.38
Value for Money: 8.84
Food and Beverage: 5.89
Overall Experience: 9.36
F
Fuiorea Alexandra Georgiana • solo_traveller • ro
10
2026-05-07 • via Nuitee
C
Costescu • solo_traveller • ro
9
2026-05-07 • via Nuitee
A
Athena • family_with_children • ro
8
Pros:

Spațiu primitor

Cons:

Camerele sunt foarte mici, la fel și patul de 2 persoane . Nu e potrivit pentru o familie cu copii mici. Nu știu unde ar fi putut intra patul suplimentar.

2026-05-07 • via Nuitee
Асения • family_with_children • bg
9
2026-05-03 • via Nuitee
ΑΓΓΕΛΟΣ • solo_traveller • gr
9
2026-05-03 • via Nuitee
Валентина Илиева • solo_traveller • bg
8
2026-05-03 • via Nuitee
N
Naser • couple • bg
9
exceptionally clean and in the best location possible.
2026-05-02 • via Nuitee
Илиян • solo_traveller • bg
10
2026-04-12 • via Nuitee
Марияна • solo_traveller • bg
8
2026-04-12 • via Nuitee
A
Aglika • couple • bg
1
Awful stay, don’t go there!
Pros:

The only thing is location, it’s on a central spot, BUT 300m after there are more better places for the same value of money or less.

Cons:

This property was a deeply disappointing experience and falls far below acceptable hospitality standards. The overall quality is extremely poor — the rooms are uncomfortably small, and the bathroom is even more minimal to the point of being impractical. The hotel is located on the fourth floor of an old building, with attic-style windows that, when opened, allow strong odors from the street-level food outlets below to enter the room.
Without the use of artificial air fresheners, both the rooms and common areas carry a persistent smell reminiscent of sewage and stale air, which makes the environment particularly unpleasant.
The service was equally unacceptable. Upon arrival, we were greeted by a receptionist with very limited command of Bulgarian, who immediately began listing arbitrary “rules” that are not communicated anywhere in advance. When these were questioned or not followed, her behavior escalated to shouting an entirely unprofessional and inappropriate reaction.
Due to the overall conditions and treatment, my husband and I chose to leave after just two hours. We relocated to a top-rated four-star hotel with breakfast included, located only 300 meters away, at the same price point — a stark contrast in quality and service.
I strongly advise against staying here and would not recommend this property under any circumstances.

2026-04-12 • via Nuitee
A
Andrei Valentin • couple • ro
4
Pros:

Locatia este singurul atuu(este chiar in centru), dar mare grija ca nu exista parcare.

Cons:

In baie faci dus direct jos, nu exista un perete separator cabina-restul baii. Apa sare peste tot(toaleta, chiuveta, usa).

2026-03-28 • via Nuitee
T
Tsvetalin • solo_traveller • bg
10
Pros:

Милата години бях отседнал на същото място. Сега бях приятно изненадан от залата за пушачи на покрива, която не беше там предишният път. Определено създава комфорт за пушачите!

2026-03-23 • via Nuitee
V
Vyarka • couple • bg
9
Good
Pros:

The location

Cons:

Could be a little bit more clean

2026-03-22 • via Nuitee
L
Laturaki • solo_traveller • bg
8
2026-03-22 • via Nuitee
Светослава • solo_traveller • bg
10
2026-03-18 • via Nuitee
Симеонова • extended_group • bg
10
Благодарим за топлото отношение!
Pros:

Хотелът е разкошен! Изключително приятен,удобен и много чист! Жената от рецепцията беше невероятно любезна и мила,посрещна ни много топло и ни изпрати по същият начин. Със сигурност ще повторим гостуването си там!

Cons:

Няма такова.

2026-02-22 • via Nuitee
G
Galina • couple • bg
6
2026-01-19 • via Nuitee
P
Polina • family_with_children • bg
10
2026-01-19 • via Nuitee
S
Sotir • solo_traveller • bg
4
Pros:

Няма закуска само сутрешен глад.

Cons:

Не предлагат на гостите дори минимална закуска за цената, която се плаща на нощувка.

2026-01-19 • via Nuitee
M
Mihaela • couple • bg
10
2026-01-19 • via Nuitee