The Imperial Hotel

Hotels
8.3 (1756 reviews)
115 Murwillumbah Street , Murwillumbah , au

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Laundry
Bar
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Noisy rooms
Late check-in
Room quality not as expected

Categories

Cleanliness
7.95
The hotel was clean, but specific room issues affected perception.
Service
8.95
Staff were very friendly and helpful, though there were some issues with after-hours service.
Location
8.95
Location was good and close to all amenities.
Room Quality
7.45
Room didn’t meet expectations, with complaints about size and noise.
Amenities
8.45
Standard quality for this hotel tier.
Value for Money
7.95
The overall value seemed acceptable, but specific downsides tempered expectations.
Food and Beverage
8.45
Food was excellent, though some reviews mentioned it wasn't amazing.
Overall Experience
8.25
Overall experience was good, affected by some issues but generally pleasant.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:12

Property Description

Convenient Location and Nearby Attractions
Located in Murwillumbah, The Imperial Hotel is a short distance from popular attractions like Currumbin Wildlife Sanctuary and Robina Town Centre. With easy access to shopping centers and entertainment venues, guests can explore the best of New South Wales.

Comfortable Accommodation and Amenities
The hotel offers well-equipped rooms with modern amenities including flat-screen TVs, free WiFi, and private bathrooms. Guests can enjoy the convenience of a fridge, kettle, and even rooms with a terrace. The property also features a nightclub for evening entertainment.

Dining Options and Special Dietary Needs
Indulge in Australian cuisine at the on-site restaurant, which caters to various dietary preferences such as vegetarian, vegan, and gluten-free options. Whether it's a hearty meal or a light snack, guests can savor a diverse menu during their stay at The Imperial Hotel.

Book your stay at The Imperial Hotel for a memorable experience in Murwillumbah!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.3
Based on 1756 reviews
Cleanliness: 7.95
Service: 8.95
Location: 8.95
Room Quality: 7.45
Amenities: 8.45
Value for Money: 7.95
Food and Beverage: 8.45
Overall Experience: 8.25
M
Mikala solo_traveller au
10
Pros:

The bathroom, the cleanliness, the location, the minibar

Cons:

Nothing

2026-07-16 via Nuitee
L
Louisa couple au
1
Terrible, unsafe hotel
Pros:

Nothing

Cons:

Write a review for a hotel. Terrible experience. Loud music thumping through the floor until midnight. Guest smoking on the landing enters ours rooms all night. Loud talking by other guests could be heard till 3am. There is no staff there over night , so guest can do what ever they like! My friend suffered breathing difficulties from the smoke so we had to check out early. We asked for a refund for our second night , the staff said the manager would contact us. 10 days later… no contact. Booking.com is now helping us to get a refund… I’m not hopefull…. This is a dodgy hotel…. Stay away.

2026-07-16 via Nuitee
L
Leith family_with_children au
8
Very nice
Pros:

Clean and had everything you needed

Cons:

We had three rooms one room number 2 the bed was on a tilt and the sink leaked

2026-07-16 via Nuitee
A
Anne couple au
10
Would stay again
Pros:

The room was a great size with small kitchenette to make breakfast and an enormous ensuite bathroom. Parking was easy out the back and the bar great. Check in and out was easy. Really excellent and will stay again.

Cons:

All good

2026-07-13 via Nuitee
N
Nathan solo_traveller au
8
2026-07-12 via Nuitee
M
Mandy solo_traveller nz
8
Pros:

There's a nice new bed and lovely comfy pillows.
It was really great to have a fridge and jug and toaster. There's a small hobb too but no kitchenware to cook on. The rooms had been done up really nicely and it had a nice big bathroom.
It was really comfortable for our two night stay.
It's really nice having the restaurant and bar downstairs which had very good food and reasonably priced for the good quality of it.

Cons:

It would have been handy to have 2 bowls for breakfast cereal, it had plates and mugs though.

It was quite light through the bathroom window despite having the block out blinds drawn down.

Very comfortable room despite this though

2026-07-10 via Nuitee
D
Daniel solo_traveller au
7
Pros:

Easy check in.
Clean and tidy.

Cons:

The $150 holding fee is a bit rich. Gets taken out of your bank while your standing there checking in but takes days to go back in.

They use to have complementary water and cookies that are now $6 each or something. Only a small thing but doesn’t go unnoticed.

2026-07-09 via Nuitee
M
Morrison couple au
10
Very nice
Pros:

Very clean

Cons:

Had no dislikes

2026-07-09 via Nuitee
S
Susan solo_traveller au
9
2026-07-08 via Nuitee
J
Julie solo_traveller au
10
2026-07-07 via Nuitee
A
Andrew solo_traveller au
10
2026-07-06 via Nuitee
K
Kay solo_traveller au
5
2026-07-05 via Nuitee
P
Plantain couple au
9
2026-07-02 via Nuitee
K
Kerry solo_traveller au
6
2026-07-01 via Nuitee
M
Mackelvie solo_traveller au
8
2026-07-01 via Nuitee
S
Sandy couple au
7
Pros:

Great location right in the middle of of town

Cons:

No chair in the room and no PowerPoint in the bathroom

2026-06-30 via Nuitee
C
clare couple au
9
2026-06-30 via Nuitee
D
Delia couple au
5
Lovely, well appointed room with comfy pillows and amenities
Pros:

Location. The rooms have been tastefully updated and everything and more was provided in the room.

Cons:

Being a hotel and a Saturday night it was inevitable that there would be someone coming back to their room in the middle of the night making a lot of noise, but for that reason I wouldn’t stay again on a Saturday night.
Also, the World Cup soccer was on but to watch it we had to turn the bed around as it did not face the tv.

2026-06-28 via Nuitee
E
Elise solo_traveller au
10
Fab value for money
2026-06-28 via Nuitee
N
Natalie solo_traveller au
8
2026-06-25 via Nuitee