Hotel Serrano

Hotels
6.7 (1208 reviews)
22 Rua Gago Coutinho , Rio de Janeiro , BR

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Free

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Luggage storage
Bar
See all facilities

Review Highlights

Pros:
Good location
Breakfast quality
Friendly staff
Cons:
Cleanliness issues
Poor room conditions
Inadequate service

Categories

Cleanliness
5.2
Multiple instances of cleanliness issues and poor maintenance.
Service
7.7
Variable service quality, with some positive mentions but overall mixed experiences.
Location
8.7
Positive mentions indicating a good location.
Room Quality
5.7
Mixed reviews on room quality with several complaints about the condition and features.
Amenities
6.2
Amenities received mixed reviews with some positives but major comfort issues noted.
Value for Money
6.2
Noted as too pricey for what was provided.
Food and Beverage
8.2
Generally positive feedback regarding breakfast and dining experiences.
Overall Experience
5.7
Overall experience marred by numerous complaints, leading to disappointment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:34

Property Description

Convenient Location
Located in Rio de Janeiro, Hotel Serrano is within close proximity to Flamengo Beach and Botafogo Beach, offering easy access to popular attractions like the Municipal Theatre and Modern Art Museum.

Relaxation and Convenience
Guests can unwind in the hot tub, enjoy room service, and benefit from free WiFi and private parking. The 24-hour multilingual front desk ensures assistance at any time.

Explore Nearby Attractions
With Sugarloaf Mountain and AquaRio Rio Marine Aquarium just a short distance away, Hotel Serrano is the perfect base for exploring the vibrant city of Rio de Janeiro.

Ready to experience the best of Rio de Janeiro? Book your stay at Hotel Serrano now!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

6.7
Based on 1208 reviews
Cleanliness: 5.2
Service: 7.7
Location: 8.7
Room Quality: 5.7
Amenities: 6.2
Value for Money: 6.2
Food and Beverage: 8.2
Overall Experience: 5.7
A
Andressa • couple • br
1
Pros:

A Localização

Cons:

O Lugar é extremamente sujo, cortinas encardidas, fede a cigarro. Instalações ruins, cama dura. Parece um motel e não um hotel. Os funcionários são extremamente mal educados e grosseiros. Não voltaria jamais. Não tive nem coragem de tomar café da amanhã pois o lugar é insalubre.

2026-10-16 • via Nuitee
F
Freitas • couple • br
8
2026-10-15 • via Nuitee
I
Ilka • couple • br
3
2026-10-14 • via Nuitee
V
Vivian • solo_traveller • br
8
2026-10-13 • via Nuitee
M
Mateus • couple • br
5
Esperava mais. O hotel não entrega aquilo que promete
2026-10-13 • via Nuitee
M
Moraes • couple • br
5
2026-10-13 • via Nuitee
P
Priscila • couple • br
8
2026-10-13 • via Nuitee
D
da silva • solo_traveller • br
6
2026-10-12 • via Nuitee
E
Eduardo • solo_traveller • br
9
Recomendo a estadia
Pros:

Muito bem localizado, café da manhã gostoso apesar de nao ser buffet, funcionários prestativos. Quarto bem completo e equipado.

Cons:

Achei o lençol muito fino, fica bastante frio com o ar condicionado. Almofadas poderiam ser mais confortáveis.

2026-10-12 • via Nuitee
F
Fernanda • couple • br
1
Muito ruim, desconfortável
Pros:

Atendimento e cordialidade dos funcionários.

Cons:

Cama desconfortável, o hotel é um ex motel.
Não gostei do ambiente.

2026-10-12 • via Nuitee
I
isabel • solo_traveller • br
8
2026-10-11 • via Nuitee
A
Adelfran Lacerda • solo_traveller • br
7
Localização ótima
Pros:

Localização e custo

Cons:

Travesseiros muito duros e incômodos para dormir

2026-10-09 • via Nuitee
C
Claudio • solo_traveller • br
10
Adoro, segunda vez voltando e a claudia da recepção é tudo de bom.
Pros:

Local simples mais confiável, é simples mesmo mas da para o gasto ed privacidade.

2026-10-09 • via Nuitee
S
Sebastian • solo_traveller • co
1
Mala
Pros:

Aunque decía que era desayuno incluido al llegar me dijeron que no

Cons:

La habitación muy baja para lo que anuncian, no me sentí confortable

2026-10-08 • via Nuitee
F
Fernando • solo_traveller • br
5
Ruim
Pros:

Nada

Cons:

Escada de difícil acesso

2026-10-08 • via Nuitee
N
Nat 2020 • solo_traveller • br
10
2026-10-07 • via Nuitee
S
Silva • solo_traveller • br
5
Tranquila
Pros:

Localização

Cons:

O quarto parece de motel

2026-10-07 • via Nuitee
C
Campos • couple • br
4
2026-10-07 • via Nuitee
S
Sbizero • solo_traveller • br
9
Uma pena ter chovido.
Pros:

Tudo foi legal. Uma pena foi ter chovido.

Cons:

Nada foi ruim. Uma pena somente ter chovido.

2026-09-18 • via Nuitee
L
Luiz Andre • solo_traveller • br
1
2026-09-18 • via Nuitee