Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Limited food options
Noise from the street

Categories

Cleanliness
6.68
Some reviews indicate cleanliness issues, particularly with dirty rooms.
Service
8.65
Multiple reviews praised the staff for their helpfulness and friendliness.
Location
8.19
The location is convenient, especially for access to the highway and nearby facilities.
Room Quality
7.14
Rooms vary; some were spacious and clean, but others lacked amenities.
Amenities
7.67
Availability of parking and some vending options, but missing full-time reception.
Value for Money
8.13
Generally good value, but some guests noted deficiencies in room comfort.
Food and Beverage
6.18
Limited breakfast options and vending machines reported empty.
Overall Experience
8.15
The experience was mostly positive, despite some service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:37

Property Description

Central Location: Enjoy the convenience of Casa Zen's central location, just 200 meters from Balerna Train Station and 500 meters from the Chiasso exit of the A2 motorway.

Comfortable Rooms: Relax in our rooms featuring private bathrooms and flat-screen TVs with cable channels, all easily accessible by elevator.

Convenient Transportation: With the Bellavista Bus Stop at our doorstep and easy access to the Monte Generoso Train Line and Strade del Vino hiking tracks, exploring the area is a breeze.

Ready to experience comfort and convenience at Casa Zen? Book now to enjoy free Wi-Fi and private parking during your stay.

Important information:

Casa Zen in Balerna offers comfortable rooms with air conditioning, private bathrooms, and free WiFi. Guests enjoy mountain and city views, walk-in showers, and parquet floors.
Pets weighing up to 9 kg are allowed for an additional charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for CHF 25 per person per night when using an existing bed.
    People 4 years old and over stay for CHF 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 364 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 6.18
Overall Experience: 8.15
C
Carola • couple • de
7
Für eine Übernachtung ok
Pros:

Parkplätze am Hotel

Cons:

Bett war von Ikea und sehr wackelig schon beim Draufsetzen. Wir haben erst einmal die Schrauben festgezogen. Die Zimmer-Tür fiel nicht ins Schloss. Wir mussten abschließen sonst wäre sie nur angelehnt gewesen. Aber alles sauber

2026-06-13 • via Nuitee
S
Sheila • couple • ch
10
2026-06-07 • via Nuitee
S
Sabrina • solo_traveller • ch
8
2026-06-06 • via Nuitee
C
Cláudia • solo_traveller • ch
8
2026-06-03 • via Nuitee
K
Kajana • family_with_children • ch
10
Pros:

Mir gefallen und auch für die Kinder

Cons:

Es gibt nichts, aber alles in Ordnung

2026-06-03 • via Nuitee
A
ALmada • family_with_children • ch
6
Pros:

J'ai aimé l'emplacement

2026-06-01 • via Nuitee
N
Nancy • couple • ch
9
Pros:

Lage hervorragend, Nähe Grenze und umliegende Ausflugsziele. Personal super freundlich und zuvorkommend. Wenn es Probleme gibt, werden diese sofort gelöst. Parkplatzmöglichkeiten sind vorhanden.

Cons:

Getränkeautomat hat leider nicht funktioniert. War aber zu spät (früh). Da wollten wir das Personal nicht wecken.

2026-05-31 • via Nuitee
G
Giuseppina • extended_group • it
10
2026-05-28 • via Nuitee
M
Manuel • couple • de
7
2026-05-27 • via Nuitee
G
Giuliano • solo_traveller • it
9
2026-05-26 • via Nuitee
G
Gitte • couple • dk
3
Kan ikke anbefales
Pros:

Ikke godt.

Cons:

Mangler reception når man kommer sent. Svært at finde indgang med key boks. Beskidte værelser. Håndklæderne lugtede, aircon virkede ikke ved ankomst. Dårlig kvalitet seng, der knirkede.
Alt for dyrt i forhold til hvad vi fik.

2026-05-26 • via Nuitee
E
Estrella • family_with_children • ch
10
Pros:

La ubicación muy tranquila y perfecta para visitar Mendrisio ,Lugano , Morcote ...o los pueblecitos vecinos en Italia. Hotel de fácil acceso y aunque no disponen de recepción 24H hay buena comunicación con el personal, en nuestro caso a través WhatsApp, y pudimos acceder a nuestra habitación perfectamente, además eran muy amables. La habitación amplia y limpia , nos resultó cómoda para descansar una noche ya que estabamos de paso.

Cons:

Las almohadas necesitan un cambio.

2026-05-26 • via Nuitee
D
Dimitri • solo_traveller • ch
4
Pour le prix ok mais juste surpris que dans un hôtel il y a pas de serviette pour les client! La Dame très gentille au t
Pros:

Juste le lit pour dormir

Cons:

Pas de serviette de Bain, Chambre du côté de la rue très brouillant toute la nuit

2026-05-26 • via Nuitee
L
lndrml • solo_traveller • be
7
2026-05-19 • via Nuitee
M
Moses • couple • ch
8
Sehr guter, komfortabler Zwischenstopp auf dem Weg von Italien nach Zürich, aber ziemlich teuer
Pros:

Sehr einfaches Parken, sehr reaktionsschnelle Gastgeber, komfortables Zimmer, schöne Dusche.

Cons:

Kein Wasserkocher und kein Kühlschrank.

2026-05-18 • via Nuitee
D
Daniel • extended_group • ch
7
2026-05-18 • via Nuitee
A
Auer • couple • ch
10
wieder einmal
Pros:

Die Verpflegungsmöglichkeit

Cons:

Der Strassenlärm, beim offenen Fenster, Lage des Zimmers
aber nicht so tragisch

2026-05-16 • via Nuitee
A
ANTONIO • solo_traveller • it
10
2026-05-10 • via Nuitee
R
Roland • solo_traveller • de
7
2026-05-06 • via Nuitee
S
Spiros • solo_traveller • de
8
Zu empfehlen
Pros:

Nettes Personal, hilfsbereit
Sauberes Zimmer. Sehr ruhige Lage

Cons:

Nicht nötig

2026-05-02 • via Nuitee