Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
Facilities for disabled guests
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Limited food options
Noise from the street

Categories

Cleanliness
6.68
Some reviews indicate cleanliness issues, particularly with dirty rooms.
Service
8.65
Multiple reviews praised the staff for their helpfulness and friendliness.
Location
8.19
The location is convenient, especially for access to the highway and nearby facilities.
Room Quality
7.14
Rooms vary; some were spacious and clean, but others lacked amenities.
Amenities
7.67
Availability of parking and some vending options, but missing full-time reception.
Value for Money
8.13
Generally good value, but some guests noted deficiencies in room comfort.
Food and Beverage
6.18
Limited breakfast options and vending machines reported empty.
Overall Experience
8.15
The experience was mostly positive, despite some service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:37

Property Description

Central Location: Enjoy the convenience of Casa Zen's central location, just 200 meters from Balerna Train Station and 500 meters from the Chiasso exit of the A2 motorway.

Comfortable Rooms: Relax in our rooms featuring private bathrooms and flat-screen TVs with cable channels, all easily accessible by elevator.

Convenient Transportation: With the Bellavista Bus Stop at our doorstep and easy access to the Monte Generoso Train Line and Strade del Vino hiking tracks, exploring the area is a breeze.

Ready to experience comfort and convenience at Casa Zen? Book now to enjoy free Wi-Fi and private parking during your stay.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 12 years old stay for CHF 25 per person per night when using an existing bed.
    People 4 years old and over stay for CHF 25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.6
Based on 324 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 6.18
Overall Experience: 8.15
J
Josef • solo_traveller • ch
9
2026-02-10 • via Nuitee
T
Thomas • extended_group • ch
8
2026-01-27 • via Nuitee
L
Lada • couple • ch
6
Se avremo bisogno di dormire per qualche ora di notte, credo, che possiamo prenotare di nuovo
Pros:

1)Parcheggio
2)La possibilità di entrare di notte con la chiave in bucalettere
3)Vicino della autostrada
4)Tranquillo
5)Personale gentile (Maria)
6)Comodo

Cons:

1)Il bagno fuori della stanza
2)non c'è frigorifero, anche piccolo 😟

2026-01-20 • via Nuitee
B
Bärbel • couple • de
10
Für einen Zwischenstopp für einige Tage geht es nicht besser.
Pros:

Sehr zentral zum Ort und zur Autobahn Richtung Süden. Personal sehr freundlich.

Cons:

Leider gibt es dort kein Frühstück. Aber in der Nähe andere Möglichkeiten vorhanden.

2026-01-19 • via Nuitee
M
Monika • solo_traveller • ch
7
2026-01-19 • via Nuitee
M
Marisa • extended_group • ch
10
Pros:

Abbiamo trascorso un soggiorno molto piacevole. La camera era pulita, ordinata e confortevole. La proprietaria è stata estremamente gentile e premurosa, sempre disponibile per ogni nostra esigenza. Consigliamo vivamente questa struttura a chi cerca un'accoglienza calorosa e un ambiente curato.

2026-01-19 • via Nuitee
M
Müller • family_with_children • ch
6
2026-01-03 • via Nuitee
V
Vittoria • couple • ch
8
2026-01-01 • via Nuitee
E
Evangelia • couple • ch
9
2025-12-26 • via Nuitee
G
Gennaro • family_with_children • it
8
2025-12-08 • via Nuitee
N
Nick • solo_traveller • gb
10
Warm welcome
Pros:

I liked how one of the staff helped me with a issue I had with the security key box and resolved very quickly

Cons:

Not applicable

2025-11-29 • via Nuitee
R
Roberto • solo_traveller • it
7
Ganz ok
Pros:

Ganz ok

Cons:

Keine Frühstücksmöglichkeiten
Getränke Automat nur mit Barem

2025-11-28 • via Nuitee
P
Paul • couple • mt
9
2025-11-26 • via Nuitee
K
Karel • extended_group • cz
10
2025-11-11 • via Nuitee
T
Tamas • family_with_children • hu
4
Pros:

Sehr freundliches Personal

Cons:

Zimmer war dreckig. Badezimmer klein und siffig.

2025-10-18 • via Nuitee
M
Martin • solo_traveller • ch
7
2025-10-17 • via Nuitee
T
Temesgen • couple • ch
10
Pros:

Personal war sehr nett beim Eingang wow sehr freundlich sondern hilfsbereit was wir wollten 100%

2025-10-16 • via Nuitee
S
Saskia • solo_traveller • ch
9
Sehr freundliches zuvorkommendes Personal, Gemeinschaftskühlschrank, sehr herzlich, mein Aufenthalt war sehr angenehm vi
Pros:

Ich habe ganz kurzfristig gebucht und ein wundervolles Zimmer (Suite upgrade) bekommen wegen eines anscheinenden Defekts meines gebuchten Zimmers. Wunderschönes und grosses Zimmer, bequemes Bett, tolle Sicht bis nach Italien. Hat alles gut geklappt mit dem Code und dem Schlüsselkasten

Cons:

Man hört gut die Strasse aber im 3. Stock bestimmt viel weniger als unten

2025-10-11 • via Nuitee
C
Caroline • family_with_children • ch
7
2025-10-08 • via Nuitee
Y
Yves • extended_group • de
9
Perfekt für geschäftlichen Kurzaufenthalt
Pros:

Alles super gelaufen, total unkomplizierte Abläufe. Sehr gut.

2025-10-07 • via Nuitee