Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Spacious rooms
Cons:
Cleanliness issues
Limited food options
Noise from the street

Categories

Cleanliness
6.68
Some reviews indicate cleanliness issues, particularly with dirty rooms.
Service
8.65
Multiple reviews praised the staff for their helpfulness and friendliness.
Location
8.19
The location is convenient, especially for access to the highway and nearby facilities.
Room Quality
7.14
Rooms vary; some were spacious and clean, but others lacked amenities.
Amenities
7.67
Availability of parking and some vending options, but missing full-time reception.
Value for Money
8.13
Generally good value, but some guests noted deficiencies in room comfort.
Food and Beverage
6.18
Limited breakfast options and vending machines reported empty.
Overall Experience
8.15
The experience was mostly positive, despite some service-related issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 22:37

Property Description

Central Location: Enjoy the convenience of Casa Zen's central location, just 200 meters from Balerna Train Station and 500 meters from the Chiasso exit of the A2 motorway.

Comfortable Rooms: Relax in our rooms featuring private bathrooms and flat-screen TVs with cable channels, all easily accessible by elevator.

Convenient Transportation: With the Bellavista Bus Stop at our doorstep and easy access to the Monte Generoso Train Line and Strade del Vino hiking tracks, exploring the area is a breeze.

Ready to experience comfort and convenience at Casa Zen? Book now to enjoy free Wi-Fi and private parking during your stay.

Important information:

Casa Zen in Balerna offers comfortable rooms with air conditioning, private bathrooms, and free WiFi. Guests enjoy mountain and city views, walk-in showers, and parquet floors.
Pets weighing up to 9 kg are allowed for an additional charge.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.6
Based on 377 reviews
Cleanliness: 6.68
Service: 8.65
Location: 8.19
Room Quality: 7.14
Amenities: 7.67
Value for Money: 8.13
Food and Beverage: 6.18
Overall Experience: 8.15
K
Kinga • solo_traveller • de
9
Pros:

Pokój bardzo czysty. Kontakt super. Na pewno skorzystamy jeszcze raz.

Cons:

Klimatyzator głośny i co kilka minut burczał. Na pewno przydałaby się wymiana na nowszy model.

2026-08-07 • via Nuitee
G
Gerardo • solo_traveller • gb
9
Pros:

Large airy rooms, clean and air-conditioned.
Staff helpful and clear instructions received regarding check in as hotel manned from 8am -2pm and we arrived after that time.

Cons:

Confusion between Booking.com and Casa Zen regarding payment card details as had paid thru Booking.com.

2026-08-06 • via Nuitee
D
Dilatte • solo_traveller • de
8
Pros:

Gute ruhige Lage

2026-08-06 • via Nuitee
S
Simone • family_with_children • it
1
Evitatelo, altrimenti sperate sia il vostro giorno fortunato.
Pros:

Il parcheggio.

Cons:

Aria condizionata rotta, letto (grande) affossato e cigolante, cattivo odore degli asciugamani, ma soprattutto host per niente disponibile a risolvere problematiche importanti.

2026-08-06 • via Nuitee
B
Bouton • family_with_children • be
7
Pros:

La localisation. Le bâtiment se trouve à la sortie d autoroute.
Il fait propre et calme

Cons:

L’airco fait un bruit incroyable. Nous avons donc dû l’arrêter pour la nuit et avons eu très chaud vu les températures extérieures

2026-08-02 • via Nuitee
S
SilviaPJacob • extended_group • be
10
2026-07-25 • via Nuitee
R
Renate • solo_traveller • ch
6
2026-07-19 • via Nuitee
A
André • solo_traveller • ch
7
Pros:

Top Lage, einfache Anfahrt. Unkompliziert. Für uns optimal, da wir auf der Durchreise waren und 1 Übernachtung brauchten.

Cons:

Ein Kühlschrank im Zimmer wäre hilfreich gewesen.

2026-07-13 • via Nuitee
L
Luca • couple • ch
6
2026-07-13 • via Nuitee
F
FABJOLA • couple • be
10
2026-07-13 • via Nuitee
B
Britt • family_with_children • dk
8
2026-07-13 • via Nuitee
S
Silvio • solo_traveller • ch
8
2026-07-11 • via Nuitee
D
Davide • couple • ch
6
2026-07-11 • via Nuitee
S
Silvio • solo_traveller • ch
8
2026-07-03 • via Nuitee
M
Margot e Giovanni • couple • ch
10
Nur übernachtung
Pros:

Wir haben einen sehr schönen Aufenthalt die Maria war sehr nett

Cons:

Alles gut

2026-06-22 • via Nuitee
K
Kaiser • solo_traveller • ch
8
2026-06-14 • via Nuitee
C
Carola • couple • de
7
Für eine Übernachtung ok
Pros:

Parkplätze am Hotel

Cons:

Bett war von Ikea und sehr wackelig schon beim Draufsetzen. Wir haben erst einmal die Schrauben festgezogen. Die Zimmer-Tür fiel nicht ins Schloss. Wir mussten abschließen sonst wäre sie nur angelehnt gewesen. Aber alles sauber

2026-06-13 • via Nuitee
S
Sheila • couple • ch
10
2026-06-07 • via Nuitee
S
Sabrina • solo_traveller • ch
8
2026-06-06 • via Nuitee
K
Kajana • family_with_children • ch
10
Pros:

Mir gefallen und auch für die Kinder

Cons:

Es gibt nichts, aber alles in Ordnung

2026-06-03 • via Nuitee