Atour Hotel Zhangjiajie Tianmen Mountain Cableway

Hotels
9.1 (53 reviews)
Zhangjiajie Yongding District Guanliping Office Guanliping Community Danda Plaza Apartment , Zhangjiajie , cn

Facilities

Air conditioning
Luggage storage
Safety deposit box
Facilities for disabled guests
Wheelchair accessible
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
See all facilities

Review Highlights

Pros:
Great location
Spacious and clean rooms
Friendly staff
Cons:
Cigarette smell in common areas
No air conditioning
Language barrier with staff

Categories

Cleanliness
8.35
Many reviews noted cleanliness but there were complaints about cigarette smell in non-smoking areas.
Service
9.32
Staff were described as nice and accommodating, though language barriers were noted.
Location
10
Multiple reviews highlighted the hotel's proximity to the cableway and surrounding amenities.
Room Quality
9.31
Guests mentioned spacious and modern rooms with comfortable bedding.
Amenities
8.84
The presence of washers/dryers and comfortable furnishings were appreciated.
Value for Money
8.8
Overall satisfaction for the price paid, especially considering location.
Food and Beverage
8.85
Breakfast was acceptable, though some might not prefer the Asian options available.
Overall Experience
9.34
Many guests had a positive experience, particularly with location and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-06 19:45

Property Description

Prime Location

Situated in the heart of Zhangjiajie, Atour Hotel Zhangjiajie Tianmen Mountain offers easy access to popular attractions like Zhangjiajie National Forest Park and Tianmen Mountain. Guests can explore the beauty of Baofeng Lake and Yuanjiajie with convenience.

Comfortable Accommodation

Experience comfort in every corner of our guest rooms, equipped with a cozy seating area, TV, air conditioning, and a functional desk. Relax and unwind after a day of sightseeing in Zhangjiajie.

Local Expertise

Our dedicated reception team is ready to enhance your stay with valuable tips and recommendations about the area. Discover hidden gems like Zixia Taoist Temple and Suoxiyu for a truly immersive experience.

Book your stay at Atour Hotel Zhangjiajie Tianmen Mountain now for an unforgettable adventure in Zhangjiajie!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

9.1
Based on 53 reviews
Cleanliness: 8.35
Service: 9.32
Location: 10
Room Quality: 9.31
Amenities: 8.84
Value for Money: 8.8
Food and Beverage: 8.85
Overall Experience: 9.34
S
Sue couple my
10
2026-01-01 via Nuitee
J
Jhony Alexander solo_traveller co
10
2026-01-01 via Nuitee
P
Patrick couple de
10
2025-12-29 via Nuitee
A
Anne-Marie couple dk
9
Pros:

Rigtig fint og stort værelse. God komfort, rengøring og værelser føltes meget luksuriøst.

Cons:

Selve bygningen var slidt. Beliggenheden tæt på Tianmen kabinelift, men ellers var området ikke spændende. Det var mere følelsen i byen end selve hotellet

2025-12-28 via Nuitee
G
Galbusera couple it
10
Pros:

Bellissima struttura. Posizione ottima per visitare la città e come punto di appoggio per Tiamen mountain e il National forest park.

2025-12-25 via Nuitee
K
Kwame couple au
8
Pros:

Great room size with good amenities and decent pricing

2025-12-07 via Nuitee
J
Jonathan couple au
9
It was good
Pros:

In the city center

Cons:

Nil

2025-12-05 via Nuitee
M
macarenamaus extended_group de
10
Meine Erwartungen wurden absolut übertroffen ... und das sage ich als Reisebüro-Inhaber!
Pros:

Ich kann das Hotel zu 100% weiterempfehlen. Lage ist top - nur wenige Minuten bis zur Seilbahn und rund ums Hotel gibt es eine Menge an Restaurants, Cafés, kleinen Supermärkten und Apotheke. In 300 m Entfernung ist auch McDonalds und Starbucks. Direkt neben dem Hotel gibt es ein kleines Massage-Center wo man sich nach langer Wanderung sehr preiswert und auch gut massieren lassen kann.

Das Zimmer war TOP. Sehr geräumig, modern, hervorragende Betten, egal ob Matratzen oder Kopfkissen. Die Dusche war enorm groß mit ausreichendem Wasserdruck.

Das Frühstück war absolut in Ordnung, wenn man bedenkt dass man in Zentralchina ist. Wer kein asiatisches Frühstück mag, bekommt Eier, Toast, Marmelade, Honig und Cerealien am Buffét.

Cons:

Es gab nichts zu beanstanden.

2025-11-29 via Nuitee
R
Rosa couple es
8
Ideal si lo que quieres es ir a Tianmen.
Pros:

Hotel muy cercano a la estación del teleférico . Está moderno y cómodo. Tenía lavadora y secadora gratuita que viene fenomenal para los viajes largos.

Cons:

Solo pasé una noche , en general todo bien.

2025-11-27 via Nuitee
J
JAVIER couple es
8
Pros:

Muy buena ubicación para ver la puerta del cielo.

Cons:

Los taxistas a veces se confunden y te llevan a otro hotel atour..

2025-11-23 via Nuitee
L
Li Mei couple sg
4
Would have been better if there was aircond
Pros:

The room was huge with a sofa. And it was very clean too.

Bed was firm and pillows were not too soft. Linen was clean too.

There were some eateries and convenience store opposite the hotel.

Cons:

There was no aircond. We asked the staff but it seems the rooms do not have aircond. There is only heating. We slept with the window open for ventilation. Luckily it wasnt a warm night.

Smoking in the room/corridor. Unfortunately another guest was smoking in the corridor. This seems to be common. We had this problem in our other hotels too.

The shower area had a drainage all around. Needed to be careful not to step into the drainage. Might trip/sprain if one accidentally steps into it. Would be good if they covered the drain around the shower entrance.

2025-11-21 via Nuitee
A
AUTRAN couple fr
10
2025-11-16 via Nuitee
K
Kah Keng family_with_children sg
9
2025-11-11 via Nuitee
J
Jean Paul family_with_children cl
9
Pros:

Cercano al servicio a la montaña Tianmen

Cons:

Algo de olor a cigarrilloen zonas comunes como pasillo de habitaciones de sector no fumadores

2025-11-05 via Nuitee
M
Mara extended_group it
10
2025-11-04 via Nuitee
A
AZYLKHAN extended_group kz
10
Pros:

Чисто, хорошее расположение

2025-11-01 via Nuitee
A
Alexandra Diana extended_group ro
10
Pros:

The location, rooms are big and tidy, warm, the personell is very nice

2025-11-01 via Nuitee
A
Adam couple pl
8
2025-10-28 via Nuitee
M
mabarros couple br
6
Pros:

Quarto bom, localização ótima do lado do teleférico do Tiamen e perto de restaurantes.

Cons:

Não tem ar condicionado no quarto, o que tem na verdade é um ar condicionado central que então não temos controle. O quarto estava muito quente e a opção que nos foi dada foi abrir as janelas o que já é um absurdo, e então entendemos porque tinha erar plug na cabeceira, ao abrir as janelas você tem barulho da rua e música do restaurante na frente. Um absurdo não ser sinalizado no perfil do hotel que não tem ar condicionado no quarto.

2025-10-25 via Nuitee
T
Tak couple us
6
2025-10-23 via Nuitee