Château d'Isenbourg & SPA

Hotels
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Small Luxury Hotels of the World
Château d'Isenbourg , Rouffach , fr
+33674769594

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Free
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
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Review Highlights

Pros:
Room and SPA were okay
Cons:
Service and food quality
Cleanliness standards
Limited dining options

Categories

Cleanliness
4.7
Guests expressed concerns about cleanliness, mentioning scuffed walls, poorly repaired and painted areas, and a bath and basin that had issues.
Service
2.7
Service received overwhelmingly negative feedback, with guests describing the staff as impolite, unhelpful, and indifferent to guest needs.
Location
7
The location was generally appreciated for its proximity to key landmarks, but there were complaints about the limited dining options nearby.
Room Quality
5
Rooms were described as okay, with mentions of the need for refurbishment and poor management.
Amenities
5
Amenities like the SPA were mentioned as okay, but overall feedback on amenities was mixed with some dissatisfaction.
Value for Money
5.2
Guests felt that the hotel did not offer value for money, citing issues with cleanliness, service, and dining options.
Food and Beverage
3
Food and beverage services received negative feedback, with complaints about quality, freshness, and availability.
Overall Experience
3.5
Guests had a poor overall experience, with concerns about cleanliness, service, and dining options overshadowing any positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-03-21 15:18

Property Description

Historic Charm and Scenic Beauty

Elegant Accommodations with Picturesque Views

Gourmet Dining and Relaxation

Experience the allure of Château D'Isenbourg, a historic gem nestled in the Alsace vineyards. Revel in the elegant rooms offering stunning park and vineyard vistas. Indulge in gourmet delights at the restaurant and unwind by the outdoor pool overlooking the vineyards. Pamper yourself at the spa with vineyard-view Jacuzzi and rejuvenating treatments. Immerse yourself in luxury and tranquility at Château D'Isenbourg - book your stay now.

Important information:

Please inform Château d'Isenbourg & SPA in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
If you wish an extra bed, would you please let us know in the ""comments"" section while making your booking.

The outdoor pool is available from May to September, weather permitting.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location