The Quay

Hotels
8.6 (538 reviews)
The Quay Conduit Street , Faversham , gb

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Facilities

Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Cons:
Room cleanliness issues
Cold room temperature

Categories

Cleanliness
8.06
Some issues with dampness and cleanliness mentioned.
Service
9.03
Staff were friendly, helpful and informative.
Location
8.57
Great location for exploring Faversham.
Room Quality
8.52
Rooms were spacious and comfortable, but some mentioned issues.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Standard quality for this hotel tier.
Food and Beverage
9.06
Excellent food and breakfast, with positive feedback on meals.
Overall Experience
8.53
Enjoyable stay overall, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Stunning Waterfront Hotel in Faversham

Exquisite Dining Experience: Indulge in culinary delights at our on-site restaurant offering a diverse menu to tantalize your taste buds.

Comfortable and Modern Rooms: Relax in our non-smoking rooms equipped with top-notch amenities including a flat-screen TV, plush bedding, and a private bathroom for your ultimate comfort.

Convenient Location: With key attractions like Canterbury Cathedral and Leeds Castle just a short distance away, The Quay is the perfect hub for your exploration adventures.

Experience luxury and convenience at The Quay - Book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 538 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
T
Tina • couple • gb
4
Disappointing
Pros:

Great location and staff very friendly

Cons:

Asked for double bed but got a twin and not even standard single beds, only 2ft 6 inch. Toilet hadn’t been cleaned properly for a long time , curtains were falling apart, only fit for the bin.. Stairs to the room very steep

2026-03-16 • via Nuitee
B
brian • solo_traveller • gb
9
Pros:

Breakfast

Cons:

Awkard space unlit between two doors of entrance to room

2026-03-16 • via Nuitee
E
Emma • couple • gb
10
A great stop in Faversham
Pros:

Location and the room was lovely

Cons:

Some surfaces needed cleaning

2026-03-15 • via Nuitee
R
Richard • couple • gb
9
Pros:

Breakfast was good for choice nicely presented.
Staff all very friendly.

2026-03-09 • via Nuitee
R
richard • solo_traveller • fr
9
2026-03-09 • via Nuitee
J
Jane • family_with_children • gb
9
Convivial and very comfortable.
Pros:

Breakfast was well organised and satisfying - plenty of options.

Cons:

The shower had a mind of its own and was difficult to keep at an even temperature.

2026-03-05 • via Nuitee
I
Ingrid • couple • gb
10
I highly recommend the Quay. Personable staff who made me feel at home and did all they could to support my stay.
Pros:

The hotel and bar were welcoming and professional. Rooms were comfortable and furnishings thoughtfully put together. My beds were super comfortable. The restaurant was a great bonus, with fantastic food and interesting menu.

2026-03-01 • via Nuitee
J
Jacqueline • couple • gb
7
A Warm Welcome...
Pros:

Very friendly and welcoming. Lovely breakfast menu, included in price. Comfortable bed.

Cons:

Room 7 is on the second floor. Very steep, windy steps that were difficult for me (asthma sufferer) and my 82 year old sister. The shower was powerful and hot, but the height was not adjustable, so I had a hair wash whether I wanted one or not! Very small cups, perfect for the coffee maker, but not for tea drinkers like us. The curtains need replacing; they are torn and shabby. Breakfast was lovely, but it had to be pre-ordered - if I could have chosen in the morning, I would have gone for something different. Overall, very good experience - but ask for a room on the first floor!

2026-03-01 • via Nuitee
L
Laura • couple • gb
7
A cheap standard convenient place for a an overnight stay but don’t expect any frills , character or atmosphere.
Pros:

Great central location for Book Festival but parking limited but found free overnight street parking nearby in Belvedere Road .

Cons:

No blind at window in bedroom. Security lighting in bedroom and bathroom corridor all night so no real darkness. Dining area lacking personality. Breakfast waitress unwelcoming and breakfast cups were glass!! No chair in bedroom.

2026-02-28 • via Nuitee
M
Matthew • solo_traveller • gb
9
2026-02-27 • via Nuitee
H
Hope • couple • gb
10
Lovely Pub Stay on Edge of Beautiful Faversham
Pros:

We had a great room right at the top of the pub, which was very spacious and comfortable. The pub itself is very nice and a nice breakfast was provided (including vegetarian options).

Cons:

For some guests, the amount of stairs up to the rooms might be a bit tricky to navigate.

2026-02-24 • via Nuitee
F
Fill • solo_traveller • gb
10
2026-02-23 • via Nuitee
S
Serge • extended_group • be
8
Beautiful rooms very well situated in the lovely faversham.
Pros:

Nicely decorated rooms, with all amenities. Excellent breakfast and nice staff.

Cons:

Few parking sieves and a bit of noise from the restaurant downstairs.

2026-02-23 • via Nuitee
D
Deborah • couple • gb
7
2026-01-24 • via Nuitee
N
Neil • couple • gb
8
very good, but a little cold on the day due to age of property etc. (no double glazing/listed)
Pros:

breakfast very pleasant english breakfast

Cons:

the property was cold due to sudden outside temparature drop -1 + 2 while we were there.

2026-01-20 • via Nuitee
A
Aaron • couple • gb
9
2026-01-20 • via Nuitee
S
Stephen • couple • gb
9
2026-01-20 • via Nuitee
T
Tracey • couple • gb
10
2026-01-19 • via Nuitee
H
Helen • couple • gb
8
2026-01-19 • via Nuitee
C
Caroline • couple • gb
9
Comfortable and relaxed
Pros:

Location, breakfast, standard of decoration in room, friendly staff, outside area.

Cons:

Light in bathroom too dark to do makeup, needs to be much brighter for us ladies.

2026-01-19 • via Nuitee