The Quay

Hotels
8.6 (578 reviews)
The Quay Conduit Street , Faversham , gb

Facilities

Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Cons:
Room cleanliness issues
Cold room temperature

Categories

Cleanliness
8.06
Some issues with dampness and cleanliness mentioned.
Service
9.03
Staff were friendly, helpful and informative.
Location
8.57
Great location for exploring Faversham.
Room Quality
8.52
Rooms were spacious and comfortable, but some mentioned issues.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Standard quality for this hotel tier.
Food and Beverage
9.06
Excellent food and breakfast, with positive feedback on meals.
Overall Experience
8.53
Enjoyable stay overall, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Stunning Waterfront Hotel in Faversham

Exquisite Dining Experience: Indulge in culinary delights at our on-site restaurant offering a diverse menu to tantalize your taste buds.

Comfortable and Modern Rooms: Relax in our non-smoking rooms equipped with top-notch amenities including a flat-screen TV, plush bedding, and a private bathroom for your ultimate comfort.

Convenient Location: With key attractions like Canterbury Cathedral and Leeds Castle just a short distance away, The Quay is the perfect hub for your exploration adventures.

Experience luxury and convenience at The Quay - Book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 578 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
D
David extended_group gb
10
Expectations exceeded for such great value accommodation.
Pros:

I salute the owners,. This is a great pub with superb drinks selection, fine ales on frequent rotation, good value food, friendly and happy accommodating staff, Really made us feel welcome. nice room, no special views, but well appointed and everything in good working order. A few minutes walk from the main high street with wonderful individual shops and pubs/restaurants.

Cons:

It's an old building and the stairs are steeper and narrower than you might have at home, so an old crock like me had to take more care. In the grand scheme of things, the positives far outweigh this minor issue.

2026-05-09 via Nuitee
J
Janet couple gb
8
Very happy stay - we will be back.
Pros:

Very central, attractive building, very pleasant room, comfortable beds.

2026-05-09 via Nuitee
I
Ian solo_traveller gb
9
Pros:

The staff were welcoming, the room was comfortable, the food was delicious

Cons:

Are stay was only a night

2026-05-07 via Nuitee
T
Tobias couple gb
10
Super local place to stay very recommended
Pros:

Bang in the centre of Faversham right by the creek

Cons:

Nothing

2026-05-04 via Nuitee
E
Elaine solo_traveller gb
10
Lady's night away
Pros:

Everything its always a good atmosphere and food amazing. Great location.

Cons:

N/A

2026-05-04 via Nuitee
C
Candide solo_traveller gb
10
2026-05-03 via Nuitee
E
EmyInWanderland solo_traveller gb
9
Pros:

We had a lovely stay at The Quay.
Our room was on the top floor, spacious enough, comfortable bed and nice bathroom.
All staff we interacted with were lovely.
Breakfast was delicious.

Cons:

-

2026-05-03 via Nuitee
J
Julie couple gb
10
Excellent room, lovely location, friendly staff. Couldn’t have asked for more
Pros:

Great location and super friendly staff

Cons:

There was nothing we didn’t like about the property

2026-05-01 via Nuitee
B
Baird couple gb
7
Good for a pub stay
Pros:

Location

Cons:

Breakfast was avg
After hours access was confusing

2026-04-30 via Nuitee
J
Jenny solo_traveller gb
8
2026-04-26 via Nuitee
C
Chris&Ali couple gb
8
Pros:

Got there early as there were only four parking spaces in total so we were lucky. The lady behind the bar was extremely helpful and friendly and showed us to our room, no.2.. The room was fine for our needs. Unfortunately the tv didn't have a signal but as we were going out to a family birthday party nearby, it didn't matter.
Overnight I was kept awake due to a nearby generator that came on for 38 seconds every three minutes. My wife slept through it though.
We had to leave early the next morning and missed the cooked breakfast that we had booked the night before.

Cons:

As explained previously

2026-04-24 via Nuitee
K
Kevin solo_traveller gb
9
Quay Pub / Hotel- don't miss out
Pros:

Good location. Staff very friendly. Room was a nice size, very clean and bed was very comfortable. Very good value for money.

Cons:

Not really a case of not liking, but no tea bags in our room. There were coffee capsules for the coffee machine, but no sachets - maybe me looking fir an easier option 1st thing in morning.

2026-04-21 via Nuitee
M
Mark extended_group gb
9
2026-04-21 via Nuitee
N
Nigel extended_group gb
8
Will definitely stay again
Pros:

Excellent location as we were working at the brewery which is across the road.
Very good breakfast. The bed was really comfortable.
There are four parking spaces for guests which is a nice bonus.

Cons:

I needed to do some work but there wasn't a desk or table in the room which made it more difficult.
The shower took quite along time to warm up, but once it did it was good.

2026-04-20 via Nuitee
A
Amanda solo_traveller gb
2
I did not stay as the bathroom was not clean.
Pros:

Location

Cons:

Bathroom was not clean

2026-04-20 via Nuitee
J
June Jackson couple gb
9
2026-04-12 via Nuitee
M
Martin couple gb
9
Bed,Shower and Breakfast was excellent just what you need when you are having a night away.
Pros:

Lovely welcome,We stayed in room 1 Bed was very comfortable and shower was powerful.Breakfast in the morning was tasty and nothing was to much trouble.
Excellent stay would recommend.

Cons:

Nothing

2026-04-12 via Nuitee
H
Heidi couple gb
9
Excellent location. Friendly stay.
Pros:

The staff were helpful and friendly. Excellent breakfast. Great location for the brewery tour

Cons:

Nothing really.

2026-04-10 via Nuitee
N
Nicoline solo_traveller ch
9
2026-04-06 via Nuitee
T
Trevor couple gb
9
Excellent one night stay
Pros:

Location, room, service and food all very good.

Cons:

Nothing to report

2026-04-06 via Nuitee