The Quay

Hotels
8.6 (560 reviews)
The Quay Conduit Street , Faversham , gb

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Facilities

Non-smoking rooms
Restaurant
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
First aid kit available
Sanitized tableware & silverware
Guests can opt-out any cleaning services during stay
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Cons:
Room cleanliness issues
Cold room temperature

Categories

Cleanliness
8.06
Some issues with dampness and cleanliness mentioned.
Service
9.03
Staff were friendly, helpful and informative.
Location
8.57
Great location for exploring Faversham.
Room Quality
8.52
Rooms were spacious and comfortable, but some mentioned issues.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Standard quality for this hotel tier.
Food and Beverage
9.06
Excellent food and breakfast, with positive feedback on meals.
Overall Experience
8.53
Enjoyable stay overall, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Stunning Waterfront Hotel in Faversham

Exquisite Dining Experience: Indulge in culinary delights at our on-site restaurant offering a diverse menu to tantalize your taste buds.

Comfortable and Modern Rooms: Relax in our non-smoking rooms equipped with top-notch amenities including a flat-screen TV, plush bedding, and a private bathroom for your ultimate comfort.

Convenient Location: With key attractions like Canterbury Cathedral and Leeds Castle just a short distance away, The Quay is the perfect hub for your exploration adventures.

Experience luxury and convenience at The Quay - Book your stay now for an unforgettable getaway!

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 560 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
J
June Jackson • couple • gb
9
2026-04-12 • via Nuitee
M
Martin • couple • gb
9
Bed,Shower and Breakfast was excellent just what you need when you are having a night away.
Pros:

Lovely welcome,We stayed in room 1 Bed was very comfortable and shower was powerful.Breakfast in the morning was tasty and nothing was to much trouble.
Excellent stay would recommend.

Cons:

Nothing

2026-04-12 • via Nuitee
H
Heidi • couple • gb
9
Excellent location. Friendly stay.
Pros:

The staff were helpful and friendly. Excellent breakfast. Great location for the brewery tour

Cons:

Nothing really.

2026-04-10 • via Nuitee
T
Trevor • couple • gb
9
Excellent one night stay
Pros:

Location, room, service and food all very good.

Cons:

Nothing to report

2026-04-06 • via Nuitee
N
Nicoline • solo_traveller • ch
9
2026-04-06 • via Nuitee
I
Iain • extended_group • gb
7
Great choice for a stay in Faversham and base to explore Kent
Pros:

Cosy Pub with character in a nice part of town. Friendly and convivial environment. Spacious and nicely furnished room. Easy free parking right outside.

2026-04-05 • via Nuitee
S
Stoopott • couple • gb
10
Pros:

Great location and a fab pub.

Cons:

Nothing

2026-04-03 • via Nuitee
R
Richard • couple • gb
9
2026-03-31 • via Nuitee
J
Jo • couple • gb
9
Great place to stay while in Faversham.
Pros:

Nice little pub, lovely room, helpful staff, great breakfast.

2026-03-27 • via Nuitee
B
brian • solo_traveller • gb
9
Pros:

Breakfast

Cons:

Awkard space unlit between two doors of entrance to room

2026-03-16 • via Nuitee
T
Tina • couple • gb
4
Disappointing
Pros:

Great location and staff very friendly

Cons:

Asked for double bed but got a twin and not even standard single beds, only 2ft 6 inch. Toilet hadn’t been cleaned properly for a long time , curtains were falling apart, only fit for the bin.. Stairs to the room very steep

2026-03-16 • via Nuitee
E
Emma • couple • gb
10
A great stop in Faversham
Pros:

Location and the room was lovely

Cons:

Some surfaces needed cleaning

2026-03-15 • via Nuitee
R
Richard • couple • gb
9
Pros:

Breakfast was good for choice nicely presented.
Staff all very friendly.

2026-03-09 • via Nuitee
R
richard • solo_traveller • fr
9
2026-03-09 • via Nuitee
J
Jane • family_with_children • gb
9
Convivial and very comfortable.
Pros:

Breakfast was well organised and satisfying - plenty of options.

Cons:

The shower had a mind of its own and was difficult to keep at an even temperature.

2026-03-05 • via Nuitee
I
Ingrid • couple • gb
10
I highly recommend the Quay. Personable staff who made me feel at home and did all they could to support my stay.
Pros:

The hotel and bar were welcoming and professional. Rooms were comfortable and furnishings thoughtfully put together. My beds were super comfortable. The restaurant was a great bonus, with fantastic food and interesting menu.

2026-03-01 • via Nuitee
J
Jacqueline • couple • gb
7
A Warm Welcome...
Pros:

Very friendly and welcoming. Lovely breakfast menu, included in price. Comfortable bed.

Cons:

Room 7 is on the second floor. Very steep, windy steps that were difficult for me (asthma sufferer) and my 82 year old sister. The shower was powerful and hot, but the height was not adjustable, so I had a hair wash whether I wanted one or not! Very small cups, perfect for the coffee maker, but not for tea drinkers like us. The curtains need replacing; they are torn and shabby. Breakfast was lovely, but it had to be pre-ordered - if I could have chosen in the morning, I would have gone for something different. Overall, very good experience - but ask for a room on the first floor!

2026-03-01 • via Nuitee
L
Laura • couple • gb
7
A cheap standard convenient place for a an overnight stay but don’t expect any frills , character or atmosphere.
Pros:

Great central location for Book Festival but parking limited but found free overnight street parking nearby in Belvedere Road .

Cons:

No blind at window in bedroom. Security lighting in bedroom and bathroom corridor all night so no real darkness. Dining area lacking personality. Breakfast waitress unwelcoming and breakfast cups were glass!! No chair in bedroom.

2026-02-28 • via Nuitee
M
Matthew • solo_traveller • gb
9
2026-02-27 • via Nuitee
H
Hope • couple • gb
10
Lovely Pub Stay on Edge of Beautiful Faversham
Pros:

We had a great room right at the top of the pub, which was very spacious and comfortable. The pub itself is very nice and a nice breakfast was provided (including vegetarian options).

Cons:

For some guests, the amount of stairs up to the rooms might be a bit tricky to navigate.

2026-02-24 • via Nuitee