The Quay

Hotels
8.6 (595 reviews)
The Quay Conduit Street , Faversham , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Garden
Bar
Non-smoking throughout
Daily housekeeping
Special diet menus - on request
Wine/champagne
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Cons:
Room cleanliness issues
Cold room temperature

Categories

Cleanliness
8.06
Some issues with dampness and cleanliness mentioned.
Service
9.03
Staff were friendly, helpful and informative.
Location
8.57
Great location for exploring Faversham.
Room Quality
8.52
Rooms were spacious and comfortable, but some mentioned issues.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Standard quality for this hotel tier.
Food and Beverage
9.06
Excellent food and breakfast, with positive feedback on meals.
Overall Experience
8.53
Enjoyable stay overall, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Stunning Waterfront Hotel in Faversham

Exquisite Dining Experience: Indulge in culinary delights at our on-site restaurant offering a diverse menu to tantalize your taste buds.

Comfortable and Modern Rooms: Relax in our non-smoking rooms equipped with top-notch amenities including a flat-screen TV, plush bedding, and a private bathroom for your ultimate comfort.

Convenient Location: With key attractions like Canterbury Cathedral and Leeds Castle just a short distance away, The Quay is the perfect hub for your exploration adventures.

Experience luxury and convenience at The Quay - Book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 595 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
J
John couple gb
9
2026-06-24 via Nuitee
T
tom solo_traveller gb
10
fANTASTIC, sTAFF, EVEN MORE FANTASTIC FOOD
2026-06-24 via Nuitee
R
Richard couple gb
9
Comforable and great for visiting
Pros:

Location is great for visiting Faversham Breakfast was really good plenty of chooice.

2026-06-22 via Nuitee
P
Paula couple gb
6
Lovely staff but definite improvements ate needed
Pros:

Such lovely staff, so friendly & helpful
Breakfast was very good too

Cons:

Property was v tired looking & in desperate need of some TLC, window in bedroom broken was wedged open with a piece of wood, carpet was very stained & badly in need of a clean, curtain ties back was hanging of the walk, just generally quite tatty which was a shame as would not return despite the great staff & location although it was quite noisy outside but obviously the hotel has no control of that

2026-06-19 via Nuitee
M
Mark couple gb
8
2026-06-15 via Nuitee
G
grahame solo_traveller gb
8
2026-06-15 via Nuitee
J
Janet solo_traveller gb
10
Great value for
Pros:

Lovely local friendly hotel , room was comfortable just perfect for my stay .
Stayed for food in the evening and was not disappointed

2026-06-11 via Nuitee
M
Mathew solo_traveller gb
10
2026-06-09 via Nuitee
C
Carol solo_traveller gb
9
2026-06-08 via Nuitee
L
Lisa couple gb
10
Excellent
Pros:

Very friendly and welcoming

2026-06-05 via Nuitee
M
Michelle couple gb
10
Comfortable, fun and welcoming.
Pros:

The Quay is a lovely hotel in a great location. The owners and staff are excellent and the bar/pub downstairs is a nice place to have a drink - also a bonus that they often have live music. Really nice breakfast with the best buttery fluffy scrambled eggs. We have always stayed here if we want a visit Oare for birding and hopefully will be back again soon. It’s our favourite place to stay in Faversham.

Cons:

Nothing.

2026-05-31 via Nuitee
E
Elizabeth couple gb
7
Just what we were looking for
Pros:

Location

Cons:

All good

2026-05-31 via Nuitee
R
Rachel solo_traveller gb
10
Pros:

Very friendly and helpful staff, relaxed surroundings, comfy bed and lovely food.

Cons:

The heat...but that wasn't the accommodations fault🤪

2026-05-30 via Nuitee
C
Cesar solo_traveller gb
9
Pros:

Familiar atmosphere, kind staff, very clean, nice and quiet location.

Cons:

To say something, was tricky to have a shower changing from hot to cold water. But you can have a bath instead!

2026-05-27 via Nuitee
I
Ian couple au
9
Suited our stay.
Pros:

Great room.
Comfortable bed.

Cons:

NA

2026-05-21 via Nuitee
W
William solo_traveller gb
9
Pros:

The staff were helpful - packed my breakfast for my final day. The bar was only open till 10 meant it was quiet. The room was well equipped and comfortable

2026-05-21 via Nuitee
C
Colin solo_traveller gb
10
Excellent stay in a superb pub
Pros:

Superb location superb facilities and superb staff

Cons:

Nothing

2026-05-20 via Nuitee
M
Matthew couple fr
10
We are coming back! Highly recommended
Pros:

Totally excellent staff, room, location, bar and breakfast. Can’t say more!

Cons:

Nothing!

2026-05-16 via Nuitee
S
Susan solo_traveller gb
8
Weekend in Faversham
Pros:

A wonderful large room and bathroom. Very clean, quiet and comfortable. A great location in the middle of Faversham. Breakfasts were tasty.

Cons:

Unfortunately, the limited parking available made it awkward as you never knew whether you were going to be able to park after taking the car anywhere. As the nearby car parks all charged from 7am in the morning, it gets expensive if you are staying for any length of time.

2026-05-12 via Nuitee
A
Adam couple gb
10
Room was spacious and beds super comfy breakfast was brilliant too. Would definitely come back
Pros:

Room was spacious and beds super comfy breakfast was brilliant too. Would definitely come back

2026-05-10 via Nuitee