The Quay

Hotels
8.6 (623 reviews)
The Quay Conduit Street , Faversham , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Garden
Bar
Non-smoking throughout
Daily housekeeping
Special diet menus - on request
Wine/champagne
See all facilities

Review Highlights

Pros:
Great staff
Excellent breakfast
Cons:
Room cleanliness issues
Cold room temperature

Categories

Cleanliness
8.06
Some issues with dampness and cleanliness mentioned.
Service
9.03
Staff were friendly, helpful and informative.
Location
8.57
Great location for exploring Faversham.
Room Quality
8.52
Rooms were spacious and comfortable, but some mentioned issues.
Amenities
8.55
Standard quality for this hotel tier.
Value for Money
8.51
Standard quality for this hotel tier.
Food and Beverage
9.06
Excellent food and breakfast, with positive feedback on meals.
Overall Experience
8.53
Enjoyable stay overall, with a few minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:34

Property Description

Stunning Waterfront Hotel in Faversham

Exquisite Dining Experience: Indulge in culinary delights at our on-site restaurant offering a diverse menu to tantalize your taste buds.

Comfortable and Modern Rooms: Relax in our non-smoking rooms equipped with top-notch amenities including a flat-screen TV, plush bedding, and a private bathroom for your ultimate comfort.

Convenient Location: With key attractions like Canterbury Cathedral and Leeds Castle just a short distance away, The Quay is the perfect hub for your exploration adventures.

Experience luxury and convenience at The Quay - Book your stay now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 623 reviews
Cleanliness: 8.06
Service: 9.03
Location: 8.57
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
A
ANGELA couple gb
10
Pros:

Lovely helpful staff, good location, very clean.

2026-08-06 via Nuitee
A
Andrea extended_group de
9
2026-08-04 via Nuitee
N
Nicole solo_traveller gb
9
2026-08-03 via Nuitee
A
ANTONIO solo_traveller gb
8
2026-08-02 via Nuitee
A
Anna couple us
8
2026-08-02 via Nuitee
A
Ask italian couple gb
6
Sun Inn is the best compared to The Quay
Pros:

breakfast .... hmmmmm
I filled in the form for vegetarian breakfast, I been sent bacon & sausage. I won't touch pork what so ever.
the waitress said she will get it changed, I refused because I was getting late to work.

Cons:

The room was clean & tidy, no Aircon, provided with a standing fan, full of dust
the funniest part Is the shower, Bathroom is fancier but the shower cubicle was a joke

2026-08-02 via Nuitee
C
Candida solo_traveller gb
10
2026-08-02 via Nuitee
N
Natalie couple gb
8
2026-07-24 via Nuitee
N
Natalie couple gb
8
2026-07-24 via Nuitee
N
Nathan couple gb
4
Nice, but not great.
Pros:

The hotel was nice, room was big and clean. Location was out of town and quiet.

Cons:

We had driven all day and wanted a good shower when we arrived but there was not even a dribble from the shower making it impossible to have a shower. We resorted to a squaddie wash in the sink which wasn't ideal.

2026-07-23 via Nuitee
W
Waterman solo_traveller gb
7
2026-07-22 via Nuitee
C
Christine couple gb
8
Pros:

Great location, lovely room, friendly staff and we loved our cooked breakie

2026-07-22 via Nuitee
P
Piers couple gb
7
Nice convenient location, friendly staff, good food, clean and welcoming. Only let down by the plumbing!
Pros:

Nice welcoming atmosphere

Cons:

Shower was very poor

2026-07-20 via Nuitee
M
Maeve solo_traveller ie
9
Highly recommend
Pros:

Beautiful large, clean and comfortable room. Fantastic staff.

2026-07-18 via Nuitee
J
Judy extended_group gb
10
From start to finish it was a pleasure to stay at the Quay, brilliant local warm and welcoming atmosphere
Pros:

Friendly welcome, nothing was too much trouble

2026-07-17 via Nuitee
N
Noor couple gb
10
Warm and welcoming bar/hotel in the heart of Faversham
Pros:

Wonderful service from dedicated husband and wife team, Nick and Tanya. The room was beautiful, the location was excellent, and the breakfast was great. Faversham is a lovely
place and would definitely go again.

2026-07-16 via Nuitee
B
Ben couple gb
6
Nice location and staff but a bit basic
Pros:

Great, central location with lovely staff.

Cons:

The room and facilities are very dated - shower worked poorly, decor past it and the room was very, very hot. Breakfast was fine, but no choice of brown or white toast and the type of eggs just seemed to be random. General atmosphere was very nice because the staff were so friendly, but the place wasn't really a hotel - more like a pub with very basic rooms.

2026-07-14 via Nuitee
A
Amanda extended_group gb
8
Lovely, comfortable and central to all the lovely places in Faversham.
Pros:

Comfortable, lovely staff and very central.

Cons:

Nothing..

2026-07-13 via Nuitee
S
Sally couple gb
10
Lovely stay will definitely be back.
Pros:

The location is excellent with free parking.The room was absolutely beautiful with a four poster bed and a roll top bath.Excellent value for money,we don’t eat there in the evening however the restaurant was very busy which suggests the food is good.We did have breakfast and that was really good with local produce.

Cons:

A massive surprise seeing the room (1) it’s fantastic,the actual location is really good and local.

2026-07-09 via Nuitee
P
Patrick couple gb
8
Ideal base for a stay in our Kent weekend
Pros:

Breakfast was good. Location ideal. Ideal base to stay in.

Cons:

Would have liked the option to a lower apartment, as my partner suffers with stairs! A large social gathering next door, meant little sleep!

2026-07-06 via Nuitee