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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Guest education on local ecosystems and culture
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Non-smoking rooms
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Restaurant
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Room service
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Family rooms
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Pets allowed
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Hot tub/Jacuzzi
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Sauna
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Massage services
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Packed lunches
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Non-smoking throughout
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Kid meals
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Outdoor furniture
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Internet access
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Housekeeping on request
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Art gallery on site
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Guest education on local ecosystems and culture
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Vegetarian menu options available
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Located in the picturesque Suffolk countryside, The Swan Hotel & Spa is a beautifully restored 15th-century building featuring ancient oak beams and cozy fireplaces. The en suite rooms seamlessly blend historic charm with modern amenities, offering a relaxing stay for guests.
Weavers' House Spa Retreat
Indulge in luxury at the on-site Weavers' House Spa, equipped with 6 treatment rooms, relaxation suites, a sauna, steam room, and an outdoor vitality pool. Unwind and rejuvenate in this serene oasis, perfect for a pampering retreat.
Culinary Delights
Savor exquisite modern British cuisine at the Gallery Restaurant, known for its fresh, locally sourced ingredients and awarded 2 AA Rosettes. For a more casual dining experience, guests can enjoy the Brasserie or the historic Old Bar. With options for al fresco dining in the garden, The Swan Hotel & Spa offers a culinary journey for every palate.
Book your stay at The Swan Hotel & Spa for a perfect blend of history, luxury, and gastronomic delights.
If you wish to dine AA rosette Gallery Restaurant, prior reservation is recommended to avoid disappointment.
Please note the hotel is a 14th-century building and may not be suitable for disabled guests. There are ground-floor rooms available on request, any special requirements can be added to the booking.
Multiple bookings of 5 or more rooms will be subject to different terms and conditions.
Bookings over a certain value may be subject to additional deposits and cancellation policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 17 years old stay for £10 per person per night when using an existing bed.
Children from 5 years old to 17 years old stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Amazing very old property
Very well preserved and cared for
Loved the history and the structure of the building, staff were great, food was excellent.
Bit of traffic noise at night but were given ear plugs. Wasn’t that bad but given the lovely village was a bit of a surprise.
Wonderful building to explore in the heart of Lavenham. Free parking and spa on site (which we didn't use). Excellent evening meal in the amazing beamed restaurant, with very attentive staff and lovely background piano music. Breakfast also held there with a good range of food and hot options cooked to order. Our room was very clean and quiet with a smart bathroom and all the toiletries you need. Love the handmade ceramic mugs, tray and tea/coffee containers.
Nothing really. It was quite an adventure along passage ways and ducking under tiny doorways to get to reception and the restaurant. Not a problem for us but could be if visitors have mobility issues.
Absolutely superb in every respect
Excellent staff; room as requested
N/a
The staff were very friendly; breakfast was very good too very good gluten free choices .
Exceptional place to stay. The staff are amazing - in the hotel and spa we were so impressed by them all. Breakfast was lovely, as was the restaurant in the evening.
Staff were attentive especially whilst we were enjoying some nibbles from the lounge menu downstairs by reception.
The room we had was at the top of the staircase, people coming up and down the stairs, conversations outside of the room from other guests, banging doors and children playing outside the room, running up and down the corridor.
The space and the antiquity. Gallery restaurant a splendid room
Staff very pleasant but service was a little slow in the evening
The location & cleanliness. A touch of luxury & room was fantastic.
We had a rather unfortunate experience in the restaurant when a guest’s dog was sick. Not the dogs fault as the owners were feeding her rich food. However, I feel dogs shouldn’t be allowed in the actual restaurant. The rooms & bar fine. The staff dealt with the situation very professionally & couldn’t apologise enough. It was purely the fault of the owners & they didn’t even offer to clean it up. They walked away & left your staff to deal with it. Not the sort of thing we expected when we were paying good money for our meal to celebrate my husbands birthday & retirement.
Everything ! The food and service and ambience were all excellent. The absence of piped pop music in the dining room was greatly appreciated. So many hotels spoil the experience by playing music that is not to everyone's taste. At the Swan Hotel, Lavenham, they got it right.
There is nothing to complain about - this hotel is very well run and all staff members were immensely courteous at all times. Other hotels could learn from the Swan experience.
Lovely hotel and location. My room was stunning.
Unfortunately when I went down for breakfast by myself, it took approximately 1hr to get my coffee & breakfast. The staff were polite, however they forgot to put my Coffee through 3 times and when I asked for a cooked breakfast but to have no mushrooms, the breakfast came with mushrooms on the plate. Unfortunate as the staff were polite and apologised.
Staff were very helpful and friendly. Catered well for vegetarians and food was delicious.
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