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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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24-hour front desk
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Restaurant
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Room service
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Heating
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Family rooms
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Garden
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Pets allowed
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Sauna
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Breakfast in the room
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Massage services
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Packed lunches
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Spa/wellness center
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Barber/beauty shop
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Non-smoking throughout
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Private parking
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Daily housekeeping
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Accessible parking
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Shared lounge/TV area
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Board games/puzzles
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Concierge service
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Special diet menus - on request
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Kid meals
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Outdoor furniture
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Wine/champagne
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Fruits
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Pet bowls
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Spa/wellness center services
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Walking tours
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Tour/class on local culture
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Temporary art galleries
Review Highlights
Categories
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Property Description
Historic Charm and Modern Comforts
Located in the picturesque Suffolk countryside, The Swan Hotel & Spa is a beautifully restored 15th-century building featuring ancient oak beams and cozy fireplaces. The en suite rooms seamlessly blend historic charm with modern amenities, offering a relaxing stay for guests.
Weavers' House Spa Retreat
Indulge in luxury at the on-site Weavers' House Spa, equipped with 6 treatment rooms, relaxation suites, a sauna, steam room, and an outdoor vitality pool. Unwind and rejuvenate in this serene oasis, perfect for a pampering retreat.
Culinary Delights
Savor exquisite modern British cuisine at the Gallery Restaurant, known for its fresh, locally sourced ingredients and awarded 2 AA Rosettes. For a more casual dining experience, guests can enjoy the Brasserie or the historic Old Bar. With options for al fresco dining in the garden, The Swan Hotel & Spa offers a culinary journey for every palate.
Book your stay at The Swan Hotel & Spa for a perfect blend of history, luxury, and gastronomic delights.
If you wish to dine AA rosette Gallery Restaurant, prior reservation is recommended to avoid disappointment.
Please note the hotel is a 14th-century building and may not be suitable for disabled guests. There are ground-floor rooms available on request, any special requirements can be added to the booking.
Multiple bookings of 5 or more rooms will be subject to different terms and conditions.
Bookings over a certain value may be subject to additional deposits and cancellation policies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Parking
Free private parking is possible on site (reservation is not possible).
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are allowed. Charges may be applicable.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 4 years old stay for free when using an available cot.
Children up to and including 4 years old stay for free when using an existing bed.
Children from 5 years old to 17 years old stay for £10 per person per night when using an existing bed.
Children from 5 years old to 17 years old stay for £10 per person per night when using an available extra bed.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
Great location friendly staff
Location and staff
Poor noise insulation in room 10 from room above. Dog woke us up
Well kept and presented
Beautiful with lovely location
Food excellent. Service on the whole very good. Lovely ambiance and a beautiful historic building.
Brilliant spa and a fantastic massage from Michelle.
Comfortable bed.
Room a little hot.
The location and the dinner in the restaurant was amazing .
The bath was rather high and the ceiling was low and you had to hold the shower or have a bath.
We liked the friendly and welcoming staff. The lounge area is a relaxing space for a tea or coffee and the rooms are clean and full of character. The turn down service is a nice touch
We were disappointed with the Airman’s Bar. Every time we went there we had an issue of some kind,
Including the beer not being kept very well, no lime cordial, no peanuts, staff lacking basic knowledge about the drinks they were serving.
At breakfast when we asked for some bread to go with the ham and cheese platter we were presented with half a toasting loaf.
The Swan is a lovely, characterful and historic hotel, I feel that the staff were not really up to the standard it deserves. That’s not to say anybody was rude or unhelpful, I just felt that basic training and knowledge was lacking. Come on Swan, you can do better!
Location is great. Staff very friendly. Lovely old world charm, very unique.
It’s just getting tired around the edges. Decor, furnishings, carpets, furniture etc all a bit dated and areas not quite as well maintained.
Nice traditional style hotel. Good food but the menu was a bit limited. Nice large comfortable room but the en-suite was a bit small.
Our room was ground floor and below the staircase so unfortunately we could hear people stomping up and down the stairs throughout the night.
The history and location.
Could have been cleaner. No attempt to combat the flies in the bar, and restaurant. Many areas visible from the corridors need cleaning up.
You step back in time here to a bygone age, it’s like going through a portal. People are friendlier, less rushed and not stressed. The service was first class and the food was excellent.
Loved everything
Historic 15th century inn. Authentic
A little noisy
It was so old but so incredibly well done as a hotel
Nothing
Very characterful
Nothing
The welcome was good and help with the bags provided and also parking in the dedicated hotel car park across the road behind the Coop explained. Dinner was good, friendly service, likewise breakfast.
The room was comfortable but a tad small and felt slightly cramped although as it was only one nights stay not any great problem.
Generally all very good
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