Hotel Kreuz

Hotels
8.4 (908 reviews)
Luzernstrasse 63 , Malters , ch

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly and accommodating staff
Good food and beverage options
Convenient location
Cons:
Rooms in need of renovation
Security concerns regarding personal belongings

Categories

Cleanliness
7.65
Many reviews indicate that the rooms are old and have a strong smell, suggesting cleanliness issues.
Service
9.15
Most reviews highlight the friendliness and accommodation of the staff.
Location
9.15
The location is praised in several reviews as being convenient and central.
Room Quality
7.65
Reviews mention that rooms are old and poorly maintained, with issues highlighted.
Amenities
8.15
Amenities like the restaurant are frequently mentioned as good, although some are disappointed by other features.
Value for Money
8.15
Some guests feel the pricing might be a bit high for the accommodations provided.
Food and Beverage
8.65
The food, particularly in the restaurant, received positive comments.
Overall Experience
8.65
General sentiment is good, but with specific security issues raised that could affect future guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-07 23:36

Property Description

Convenient Location
The family-run Hotel Kreuz in Malters, just on the edge of Lucerne, offers easy access to the city center only 10 km away via train.

Comfortable Accommodation
The simply furnished rooms at Hotel Kreuz come with cable TV, private bathrooms, and free WiFi, providing a cozy stay for guests.

Family-Friendly Amenities
Guests can indulge in traditional cuisine at the in-house restaurant while children have a blast at the kid's world equipped with Playstations, a Lego house, and engaging animation programs.

Experience a delightful stay at Hotel Kreuz, where convenience, comfort, and family-friendly amenities await. Book now for an unforgettable experience!

Important information:

The restaurant is closed on Mondays and Tuesdays.

The elevator is in the main building. Persons with a disability are therefore kindly asked to inform the hotel thereof in advance so a room in the main building can be arranged for them.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.4
Based on 908 reviews
Cleanliness: 7.65
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.15
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
R
Riccardo • family_with_children • it
8
2026-01-31 • via Nuitee
C
Catherine • family_with_children • ch
10
Magnifique
Pros:

L accueil
Le petit déjeuner

Cons:

Rien tout était au top

2026-01-27 • via Nuitee
E
Elisângela • family_with_children • br
10
2026-01-25 • via Nuitee
K
Krisztina • solo_traveller • ch
10
Immer super
Pros:

Ich komme regelmäßig beruflich hierher, um zu übernachten.
Ich bin jedes Mal sehr zufrieden und werde stets äußerst freundlich empfangen.
Das Personal ist durchweg sehr nett – sowohl im Service als auch in der Küche.
Da ich leider eine schlechte Schläferin bin, sind für mich eine gute Matratze und passende Kissen besonders wichtig. Diese sind hier für mich perfekt.
Im Restaurant habe ich aufgrund von Allergien oft spezielle Wünsche, die immer sehr kompetent und aufmerksam berücksichtigt werden.
Das Essen ist hervorragend. Selbst wenn ich keinen großen Hunger habe, bekomme ich Lust zu essen, weil alles so fein zubereitet ist.

2026-01-24 • via Nuitee
T
Tomasz • solo_traveller • pl
9
2026-01-23 • via Nuitee
B
Bruno • solo_traveller • ch
9
2026-01-22 • via Nuitee
H
Hans-Christian • solo_traveller • de
10
Pros:

Sehr schönes Hotel, wie aus einer alten "besseren" Zeit. Unkompliziert. Freundliches Personal und tolles Frühstück. Ältere Zimmer, aber tip top sauber.

2026-01-21 • via Nuitee
R
Ramona • family_with_children • ch
4
2026-01-20 • via Nuitee
M
Michaela • family_with_children • ch
10
2026-01-19 • via Nuitee
J
J.G • extended_group • nl
3
Zwaar kloten na lang rit
Pros:

Ontbijt ging wel , miste scrambled eggs en bacon.

Cons:

Ze moeten echt airco gaan aanschaffen wij moesten slapen met 31 gr plus slapen met 1 windwaaier die dat never nooit niet koel krijgt.
Nee ons zien ze daar niet meer.

2026-01-19 • via Nuitee
M
Michelle • extended_group • ca
10
Very cute hotel with nice surrounding scenery and helpful staff. Good rooms!
Pros:

This was our first stay here and we loved it. Were pleasantly surprised at the size of our room and bathroom! Very nice to have extra toilets outside of our room. The staff was friendly and helpful in locating a pharmacy. The surrounding area was lovely, a little pizzeria, a bakery, an old church. Very pleasantly surprised in this hotel. Would highly recommend this and would stay here again!

Cons:

I can't think of a thing I didn't like about this place.

2026-01-19 • via Nuitee
A
Adriana • extended_group • ch
8
2026-01-19 • via Nuitee
S
Serafine • extended_group • ch
8
Wir fühlten uns aufgehoben
Pros:

Sehr freundliches Personal

2026-01-19 • via Nuitee
B
Borco • couple • gb
8
2026-01-19 • via Nuitee
R
Robert • family_with_children • us
10
Pros:

The room was an actual suite and it was large enough for my family of five. The breakfast was also really convenient and really good.

2026-01-19 • via Nuitee
M
Mustafa • family_with_children • tr
7
Sessiz ortam iyi bir kahvalti ile guzel gun gecirmek
Pros:

Yataklari rahatti calisanlar cok yardimseverdi iyi bir kahvaltisi vardi urunler lezzetliydi ucretsiz park yeri olmasi da guzeldi

Cons:

Oda da klima olmaması yaz aylarında hep sorun vantilatör vardi ancak yetmiyordu bence klima takmaları gerekmektedir. Fiyat olarak biraz yüksekti

2026-01-19 • via Nuitee
H
Hana • family_with_children • ch
8
2026-01-19 • via Nuitee
T
Trevor • couple • us
10
2026-01-19 • via Nuitee
S
Susanne • family_with_children • de
10
Weiter so!
Pros:

Ein wunderbarer familiengeführter und traditioneller Gasthof. Beim Einchecken herzlicher persönlicher Empfang; alles völlig unkompliziert und ohne logistische und technische Hürden. Zimmer einfach, aber komfortabel ohne digitalen Schnickschnack. Frühstück sehr gut und reichhaltig. Das Hotel verfügt außerdem über ein Restaurant mit hervorragender Küche. Wir kommen gerne wieder.

Cons:

Nichts zu meckern.

2026-01-19 • via Nuitee
V
Vidhi • family_with_children • in
10
Their hospitality is amazing! We loved our stay!
Pros:

This hotel is run by a family for 100+ years now. The staff was so cordial and helpful. I travelled with my parents who eat Jain food, and the hotel
Staff was kind enough to help us out.

2026-01-15 • via Nuitee