Hotel Münzgasse - Self Check-in

Hotels
8.5 (2366 reviews)
Muenzgasse 4 , Luzern , ch

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
Barber/beauty shop
Minimarket on site
See all facilities

Review Highlights

Pros:
Great location
Modern and spacious rooms
Clean with good amenities
Cons:
Confusing check-in process
Issues with service during high demand

Categories

Cleanliness
8
Generally clean, but some check-in issues may suggest gaps in service.
Service
8
Some confusion during check-in and mixed responses from staff.
Location
9
Excellent location, very close to major attractions and transport.
Room Quality
9
Rooms are modern, spacious, and well-maintained.
Amenities
8.5
Amenities are adequate, including kettle and fridge.
Value for Money
8.5
Good value for the price given location and quality.
Food and Beverage
8.5
Standard quality for this hotel tier.
Overall Experience
8.5
Overall, a good experience despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 09:56

Property Description

Luxurious City and River View Rooms
Experience the charm of Old Town at Hotel Muenzgasse Luzern, just 600 meters from the train station and Lake Lucerne. Indulge in stunning city and river views from our modern rooms, each equipped with cable TV for your entertainment.

Complimentary Wi-Fi Access
Stay connected throughout your stay with our free Wi-Fi service, ensuring you can share your memorable moments with ease.

Convenient Multi-Storey Car Park
Enjoy the convenience of a multi-storey car park located near the hotel, providing easy access for guests traveling by car.

Book your stay at Hotel Muenzgasse Luzern now for a perfect blend of comfort, convenience, and picturesque views.

Important information:

The Swiss "Postcard" is accepted as a method of payment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.5
Based on 2366 reviews
Cleanliness: 8
Service: 8
Location: 9
Room Quality: 9
Amenities: 8.5
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 8.5
H
Helena extended_group br
6
Sofri de calor! O carpete deu muita alergia. Não voltaria.
Pros:

Da localização

Cons:

O calor dentro do quarto é insuportável! Tem um ventilador que não ajuda em nada. Não dava pra descansar. Também era muito barulhento por ser em cima de um restaurante.

2026-07-18 via Nuitee
R
Rodrigo couple br
6
2026-07-16 via Nuitee
K
Kurt couple ch
8
Plaisant séjour, promenade le long de la Reuss, visité le Panorama Bourbaki et le Monument du Lion a
Pros:

Notre chambre correspondait à ce que nous souhaitons, agréable lit, tout confort modeste.

Cons:

J'avais réservé heure arrivée pour 14h. Or en arrivant à 13h45, je ne pouvais pas ouvrir la porte d'entrée!. Je n'avais pas d'instruction au préalable que tel était normal.
en partant je n'ai pas vu d'instruction pour rendre les cartes. je les ai déposé sur l'appareil avec écran.

2026-07-16 via Nuitee
E
esma family_with_children tr
6
Pros:

Konumu, oda büyüklüğü

Cons:

Klima sisteminin olmayışı, mesajlara cevap verilmemesi, bagaj tesliminin belirtilen şekilde yapılamaması

2026-07-16 via Nuitee
X
Xia solo_traveller us
10
Pros:

Excellent location, easy check in and check out

2026-07-16 via Nuitee
L
Ling solo_traveller de
10
2026-07-15 via Nuitee
O
Olivia couple au
10
Pros:

Clean close to everything

Cons:

Hot

2026-07-15 via Nuitee
D
Doreen extended_group sg
9
2026-07-12 via Nuitee
B
BradinHK couple us
5
Potential but some problems as well
Pros:

There is no front desk or lobby at this property but there is a staff member you can contact on site and leave your luggage if you arrive prior to check-in and find your room still unavailable.

Our rom was fair size and generally comfortable, a bit more boutique than functional. Bed was comfy, there was a small wall table and chair, safe, spacious bathroom and ok space to hang clothing items and left luggage bags. Shower worked great. TV Streaming through your own devices possible. Wifi worked fine throughout our stay.

Note, there is no A/C, unfortunately, our higher level room took in a lot of sunlight during the hot summer days when we were there. By mid afternoons, it became brutally hot even when using the heavy curtains to block out the light. Room included a spinning floor fan to help keep room temps reasonable. P

Cons:

Unfortunately, even after dropping our bags off early and seeing our booking reservation on the staff list, we had some trouble later on trying to register at the check-in machine, which didn't recognise our name for reservation. Fortunately, it did recognise our booking.com confirmation number with the same name. Weird. Anyway, best to have your hotel confirmation numbers ready to go as well when you arrive at the property.

Room included TV mostly German channels. English (BBC and the likes) channels didn't work in our room

Our room included a kettle but no coffee or tea packets, which was odd and opportunity to for a quick and cheap improvement.

It gets really hot in the upper floor rooms during the hot summer days. Floor fan provided helps but be ready to sweat in your room. We had to take a few rounds of quick cold showers during the late afternoons to keep reasonably cool in our room.

2026-07-12 via Nuitee
D
DURALİ couple tr
7
Pros:

Türkçe
Otelin konumu mükemmeldi. Merkezdeydi ve ulaşım oldukça kolaydı.
Ancak otelde klasik bir klima sistemi yoktu; bunun yerine ayaklı, UFO tarzı bir cihaz vardı. Gece boyunca oldukça gürültülü çalışıyordu ve odayı yeterince soğutmuyordu. Yazın ortasında sıcak nedeniyle uyumakta biraz zorlandık.
Klimanın dışında bizi rahatsız eden başka bir şey olmadı. Prizler yalnızca CH standartlarına uygundu; diğer Avrupa ülkelerine ait prizler için uygunluk yoktu, buna dikkat etmek gerekiyor.
Bir diğer konu da tuvalet ve el yıkama lavabosunun aynı alanda olmamasıydı. Tuvaleti kullandıktan sonra ellerinizi yıkamak için banyodan çıkıp odanın diğer kısmına geçmeniz gerekiyordu; bence bu pek sağlıklı bir düzen değil.
Otele girişte self-check-in yapmanız gerekiyor. Dil bilmiyorsanız burada zorlanabilirsiniz. Ben destek almak için oteli aradım ve bir şekilde hallettim, ancak giriş süreci bana çok kolay gelmedi. Diğer bazı otellerde kapı şifresi SMS ile geliyor ve o şifreyle rahatça giriş yapılabiliyor. Bu otelde ise odaya giriş biraz daha zahmetliydi.
Genel olarak, klima dışında kalan sorunları bir şekilde çözdük ve konaklamamızı tamamladık.

English
The hotel’s location was excellent. It was right in the city center, and getting around was very easy.
However, the hotel did not have a proper air-conditioning system. Instead, there was a standing, UFO-style unit. It was very noisy at night and not powerful enough to cool the room properly. In the middle of summer, we had a bit of trouble sleeping because of the heat.
Apart from the air conditioning, nothing else really bothered us. The sockets were designed only for CH standards, so there were no compatible outlets for other European plugs, which is something to keep in mind.
Another issue was that the toilet and the hand-washing sink were not in the same area. After using the toilet, you had to leave the bathroom and go into the room to wash your hands, which I personally do not think is a very hygienic setup.

Cons:

Kliması gürültülü ve soğutmaya yetmiyor

2026-07-12 via Nuitee
S
Shannon couple au
7
2026-07-12 via Nuitee
T
Tara family_with_children us
9
Pros:

The location is fantastic and there is a parking garage just a 2 minute walk away. The room was comfortable and there is an elevator if needed.

2026-07-11 via Nuitee
A
Alicia couple do
10
2026-07-10 via Nuitee
M
Martina solo_traveller us
8
Cons:

For some reason we got only 2 rooms instead of 3 that we reserved.

2026-07-10 via Nuitee
S
Stacy couple au
8
Pros:

Spacious room in a quiet back street.
Very close to all attractions - we walked everywhere.
Clean room and they come in daily to refresh.
The cleaning lady was super helpful on arrival even though we couldn’t speak Swiss - she has clearly helped people before!

Cons:

It was quite warm in Lucerne when we arrived, and the rooms got quite hot (only a fan for cooling). But that is likely unusual for Switzerland!

2026-07-07 via Nuitee
W
Warwick couple au
8
2026-07-07 via Nuitee
S
Sara family_with_children es
8
2026-07-05 via Nuitee
M
Martina couple de
10
Wir würden jederzeit wieder dort einchecken.
Pros:

Völlig unkomplizierte Buchung, Check in und Check out. Es war super sauber. Die Lage ist hervorragend. Mitten in der Altstadt, aber ruhig in einer Seitengasse. Man hört nur im Hintergrund das Rauschen der Reuss.

Cons:

Der Teppichboden ist gewöhnungsbedürftig, sogar um die Dusche und Toilette herum.

2026-07-04 via Nuitee
T
Tsuwei couple us
3
Terrible, we picked the hotel because it has an elevator. Without it they should have reassign the lower level room for
Pros:

Location is good

Cons:

Fake broken elevator made us to carry 50lb luggage to third floor. The elevator was actually working when we arrived, but we did not have our luggage due to airline mistake. They purposely turn it off later in the day when we had our luggage. No body helped us. Both of us have knee problems

2026-07-02 via Nuitee
R
Rita solo_traveller ch
8
2026-07-02 via Nuitee