Hotel Santa Sofia

Hotels
8.1 (105 reviews)
Serrano 1211 , Concepción , cl

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
See all facilities

Review Highlights

Pros:
Kind staff
Good value for money
Tasty breakfast
Cons:
Small rooms
Cleanliness issues
Location safety concerns

Categories

Cleanliness
7.43
Feedback indicated some issues with room odor and overall cleanliness.
Service
8.9
Most comments praised the staff for their kindness and willingness to help.
Location
7.94
Location received mixed reviews, with some concerns about safety.
Room Quality
6.89
Several mentions of rooms being cramped and uncomfortable.
Amenities
8.42
Amenities acknowledged positively, benefiting from breakfast and basic needs.
Value for Money
8.88
Guests generally found the price to be reasonable for what was offered.
Food and Beverage
7.93
Food quality was highlighted positively, but some critiques on breakfast variety.
Overall Experience
8.4
Overall sentiments indicate decent experiences with room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 20:28

Property Description

Prime Location in Concepción
Hotel Santa Sofia, ideally situated within proximity to major universities and stadiums, offers a comfortable stay with modern amenities.

Convenient Services
Guests can enjoy complimentary WiFi, private parking, and a welcoming shared lounge. The 24-hour front desk, concierge service, and luggage storage ensure a hassle-free experience.

Comfortable Accommodations
Each room is equipped with a desk, flat-screen TV, and a private bathroom. The cozy bed with quality linens guarantees a restful night's sleep.

Plan your stay at Hotel Santa Sofia for a seamless blend of convenience and comfort.

Important information:

All Chilean citizens, resident foreigners and foreigners must pay an additional fee (IVA) of 19%. Rates and additional fees must be paid in local currency.
This additional fee (IVA) is not included in the hotel rates.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.1
Based on 105 reviews
Cleanliness: 7.43
Service: 8.9
Location: 7.94
Room Quality: 6.89
Amenities: 8.42
Value for Money: 8.88
Food and Beverage: 7.93
Overall Experience: 8.4
B
Burdiles • family_with_children • cl
8
2026-03-20 • via Nuitee
G
gonzalo • solo_traveller • cl
10
2026-03-16 • via Nuitee
H
Henríquez • family_with_children • cl
10
2026-03-16 • via Nuitee
F
Francisco Javier • family_with_children • cl
9
2026-03-16 • via Nuitee
C
cartes • family_with_children • cl
10
Pros:

Muy discreto y tranquilo

Cons:

El estacionamiento es bueno pero un poco lejos y había en la habitación en el clóset unas zapatillas y un parlante de otra persona

2026-03-16 • via Nuitee
S
soheila • family_with_children • cl
10
Pros:

Todas estaban perfecto y las personas que trabajan en hotel estan muy amables y especialmente mujer jueven se llama Nicol
muchas gracias para todad

2026-03-13 • via Nuitee
L
Luis • couple • cl
2
lo pase muy mal no se podía conversar se escuchaba todo.
Pros:

El Lugar inhóspito le ropa de cama mala calidad y al parecer no habia sido renovada.

Cons:

La pieza nunca fue para 2 personas, mas parecía motel. Baño de jardín infantil y cero aseo..

2026-03-13 • via Nuitee
C
Cortes martinez • couple • cl
10
2026-03-13 • via Nuitee
J
JUAN CARLOS • family_with_children • cl
8
Pros:

Limpieza y ubicación. No es central, pero se llega caminando a muchos servicios.

Cons:

Falta dónde poner la maleta para no dejarla en el suelo.

2026-03-10 • via Nuitee
B
Barrera • family_with_children • cl
8
comodidad en la simpleza.
Pros:

Un Lugar por sobre todo acogedor, para estancias de pasada a un muy buen precio y con una ubicación estratégica muy buena; muy buena atención de Diego y los chicos de recepción y personal de aseo.

2026-03-10 • via Nuitee
A
Alejandra • solo_traveller • cl
4
nada
Pros:

nada

Cons:

el desayuno muy pobre no siquiera era básico me quede con hambre la, ducha muy chica, la cortina del baño estaba sucia, hace tiempo no la cambian había, pelos, tuve que pedir jabón para lavarme las manos, y el dhampoo, en sobre que te ponen era para, la, caspa, se nota que no hay preocupacion,

2026-03-09 • via Nuitee
R
Ricardo • couple • cl
9
Bien
Pros:

La u icacion

2026-03-05 • via Nuitee
F
Francisca • couple • cl
8
Muy bien.
Pros:

Las personas de recepción son cordiales y muy atentas. La habitación estaba muy limpia con buena iluminación y la ubicación es muy buena.

Cons:

El baño se mojó por completo con la ducha, el control del televisor no funcionaba bien y para el desayuno no hay opción vegana.
Son solo detalles porque por una noche, nos sentimos bastante cómodos.

2026-03-03 • via Nuitee
R
Ricardo • family_with_children • cl
7
Pros:

La atención del personal, es buena.

Cons:

Desayuno,muuuuy pobre.

2026-03-01 • via Nuitee
Q
quezada vargas • family_with_children • cl
10
2026-02-28 • via Nuitee
T
Tomás • family_with_children • cl
10
2026-02-28 • via Nuitee
I
Ibarra Avendaño • family_with_children • cl
9
2026-02-28 • via Nuitee
J
Jean Veloso • family_with_children • cl
9
2026-02-26 • via Nuitee
P
Paula • family_with_children • ar
8
2026-02-26 • via Nuitee
M
Marietta • couple • cl
10
Pros:

Limpieza y utilidad

2026-02-24 • via Nuitee