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Facilities
Property facilities
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Pets allowed
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Hot tub/Jacuzzi
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Packed lunches
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Private check-in/check-out
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Shared lounge/TV area
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Grocery deliveries
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Wheelchair accessible
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Kid meals
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Public Bath
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Outdoor furniture
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Coffee Shop on site
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Fruits
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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Process in place to check health of guests
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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Television in common areas
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Front desk (limited hours)
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Express check-in
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Free wired internet
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Exercise/lap pool
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Japanese garden
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Covered parking
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Secured parking
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Swimming nearby
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Charcoal grill
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Bulk dispenser for toiletries
Review Highlights
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Property Description
Luxurious Accommodations
Hotel Serena Suite offers a range of apartments and rooms, each equipped with satellite TV, work desk, and modern amenities. The fully equipped apartments with kitchenette provide the perfect home away from home.
Relaxation and Recreation
Guests can unwind by the outdoor swimming pool or stay active at the gym. For ultimate relaxation, indulge in the onsite hot tub. The hotel provides the perfect balance of leisure and wellness facilities.
Dining Experience
Start your day with a delicious buffet breakfast and savor regional and international cuisine at the à la carte restaurant. Whether you prefer a hearty meal or a light snack, Serena Suite Park Hotel caters to all tastes.
Book your stay at Hotel Serena Suite for a memorable experience in La Serena.
The restaurant opens from 7:30 to 22:30 Monday to Saturday. Opening hours on Sunday are 7:30 to 15:00.
From March 2020, all reservations can be rescheduled in case the guest is unable to attend on the booked dates.
LOCAL TAX LAW
Based on local tax laws, all Chilean citizens and resident foreigners must pay an additional fee (IVA) of 19%.
Foreign tourists: to be exempt from this 19% additional fee (IVA) the payment must be made in US dollars and a copy of the immigration card and passport must be presented. The passenger won’t be exempt from this fee when paying in local currency. In case of no show the invoice will be billed in local currency, including this additional fee (IVA).
* This additional fee (IVA) is not included in the hotel rates and must be paid separately.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are allowed. Charges may be applicable.
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Groups
No special conditions apply for groups.
Location
Guest Reviews
El lugar y la ubicación
La habitación sin frigobar, no el mismo estándar q ya había vivido en otro viaje. El aseo demasiado tarde y no era bueno.
Su tranquilidad y comodidad de las habitaciones
Falta de acceso peatonal
Nice, with a tropical touch.
Separate invoicing by area is annoying, with out being able to charge expenses to the room
Ubicación, amabilidad del personal de recepción y atención servicio de desayuno
Habitación falta de mantenimiento En acceso exterior de habitación salieron 2 arañas Me dieron la habitación 47 muy lejana. En otras ocasiones me entregaron la 42, 43 eran mejores , TV mal programada , se apagaba cada 1 hora, y se debía encender manualmente desde el mismo TV no se podía desde el control remoto.
Todo limpio y ordenado, muy buena la habitacion.
la ubicación
Aseo de la ropa de cama y de los baños
Lindo lugar y completo
Comimos un día en el restaurante y la comida estaba bien
Tenes que tener o alquilar auto porque es imposible llegar a algún lado ya que está en el medio de la ruta
La piscina era fría, en general hace frío en el lugar
El agua de la ducha imposible de regular, salía hirviendo o fría, cuando podías regularla duraba muy poco y volvía a salir fría
Había olor feo en la habitación
Tranquilidad
Habia hecho una reserva, estaba confirmada pero no asignaron la habitación, tuve que esperar un rato y me la reasignaron
Amamos el desayuno y el jacuzzi. Agradecemos la amabilidad del personal.
Talvez la piscina con 180 unirse sido perfecta, era muy bajita
La piscina
Falta de mantenimiento general
Todo
Nada
Buena ubicación y bastante cómodo.
El desayuno pudo ser mejor
La cama muy cómoda
Retraso en el check in
La infraestructura disponible.
La piscina siempre ocupada o más bien saturada por niños. No hay regulación.
El desayuno
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