Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Terrace
BBQ facilities
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
High-quality food
Breathtaking views
Cons:
Small gym
Inconsistent service response times

Categories

Cleanliness
9.49
Rooms were clean and well-kept, as mentioned in several reviews.
Service
9.46
Overall, the staff was described as friendly and helpful, though there were mentions of occasional slow responses.
Location
10
Location was frequently praised for its stunning views and proximity to the park.
Room Quality
8.95
Rooms were described as comfortable, with some comments on their size and date.
Amenities
8.98
Amenities were decent, though the gym was noted as small and poorly equipped.
Value for Money
8.94
Prices were considered high, but the quality was often described as worth it.
Food and Beverage
9.49
Food received high praise, including the variety and quality during meals.
Overall Experience
9.87
Most reviewers had an exceptional experience overall, often considering it memorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 17:19

Property Description

Scenic Views and Culinary Delights

Hotel Río Serrano, located in Torres del Paine, offers picturesque views of the Paine Massif from fully carpeted rooms with large windows. Indulge in regional specialties and fine wines at the on-site restaurant and bar.

Adventure and Exploration

Embark on boat trips, hiking, and horseback riding activities while staying at the hotel. Choose from a variety of excursions to explore the surrounding areas.

Convenience and Comfort

Enjoy complimentary buffet breakfast and opt for all-inclusive rates for added convenience. Benefit from amenities like free WiFi in common areas, shuttle services, and free parking. Upgrade to premium wireless connection for a seamless stay.

Book now to experience the beauty and adventure of Torres del Paine at Hotel Río Serrano.

Important information:

Our Full Board plan offers a luxurious experience with all meals included in the hotel's main restaurant, where you'll have the opportunity to enjoy the breakfast buffet, a la carte lunch and dinner accompanied by beverages such as juice, water, soft drinks and house wine. Along with this the program provides a stocked mini-bar in your room, meals and drinks from the Restobar - whose a la carte menu is available 12 hours per day - and practical lunch boxes for your expeditions. Stay connected with free WIFI in rooms and common areas, access to the spa, climatized pool, gym and saunaGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    Children from 3 years old to 11 years old stay for US$305 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.4
Based on 826 reviews
Cleanliness: 9.49
Service: 9.46
Location: 10
Room Quality: 8.95
Amenities: 8.98
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 9.87
T
Thomas • couple • gb
10
An oasis far from civilisation
Pros:

Staff were friendly and helpful. Beautiful pool and saunas. Great location for visiting the Torres del Paine park and superb views of the mountains from the hotel. Good selection of food for all meals and it was always well prepared.

Cons:

Nothing

2026-03-14 • via Nuitee
J
Jonathan • couple • ca
9
Incredible facilitie for a remote location.
Pros:

Beautiful location, tasty food, lovely spa/pool, clean and attractive rooms.

Cons:

No air conditioning - room hot at night, an encounter with a rude staff member at the casual restaurant. Wines by the glass limited/cheap quality.

2026-03-12 • via Nuitee
M
Marie-Anne • couple • ar
10
Espectacular!
Pros:

Todo! Absolutamente sensacional! Lo super recomiendo

2026-03-11 • via Nuitee
J
JanRabaey • couple • us
9
2026-03-11 • via Nuitee
M
Michael • solo_traveller • gb
7
Pros:

The hotel is well located with a wondeful view of the Torres del Paine massif. All the common areas, bar, seating areas and general setting are lovely. Bar/restuarant service was good and Hector in charge of the asado was a lovely guy.

Cons:

The standard rooms could be better described. I had a view of the car park, but the views elesewhere in the hotel were amazing.

2026-03-09 • via Nuitee
K
Kenlie • couple • au
10
2026-03-08 • via Nuitee
C
Carola • couple • ec
10
Pros:

Las instalaciones y la atención del personal

2026-03-08 • via Nuitee
D
David • couple • au
10
3 nights here was a splurge for us, but we are glad we did it. Wonderful hotel and experience!!
Pros:

Great hotel. Very comfortable and luxurious without being pretentious.Staff all speak good english which helped too.
Our superior room was excellent. Very clean and with an amazing view. The food and beverages under the full board arrangement were superb. Beautiful pool area. Sauna. Great location on the edge of TDP.
Also got to try Cordero el polo (the wonderful parilla style lamb).

Cons:

A bit picky but no kettle? (however there is access to hot and cold water via a machine in the hallways)
No actual room service. Although the staff are helpful and you can take food back to your room.

2026-03-07 • via Nuitee
T
Tatiana • couple • kg
10
Pros:

Прекрасный отель. Выбирайте номер делюкс.

Cons:

Большая разница между стандартом и делюксом, который на фотографиях не так заметен.
Проблемы с оплатой. Слетало три бронировки разными картами, такое у меня впервые. Мы были постоянно на связи и спасибо, что номер для нас сохранили. Это проблема во всем Чили, будьте готовы иметь наличку, потому что карты или не работают или по ним взимают дополнительные налоги (что-то около 20%). Кредитные карты тоже не проходили, к сожалению.

2026-03-06 • via Nuitee
C
Cécilia • family_with_children • fr
10
Exceptionnel à tous points de vue
Pros:

Tout le personnel a été d'une gentillesse et d'une mobilisation incroyable. Pour un problème de communication, notre demande de réservation du tour Lago grey n'avait pas été prise en compte; le personnel a remué ciel et terre pour nous trouver des places, et nous avons pu aller voir le glacier Grey qui est un immanquable.
La terrasse de l'hotel et la vue sont exceptionnels! Les barbecues en fin d'après midi sont juste délicieux!
Ce séjour a été le plus beau de ma vie!

Cons:

Tout a été formidable

2026-03-06 • via Nuitee
R
Raanan • couple • il
10
Pros:

Everything

2026-03-05 • via Nuitee
G
GUY • couple • il
10
2026-03-05 • via Nuitee
L
Lauren • couple • us
10
2026-03-04 • via Nuitee
L
Laurie • couple • au
10
Beautiful stay! Great location, helpful staff.
Pros:

Lovely place! Good food, we had a great couples massage with champers and chocolates.
Pricey but given the remoteness and luxurious fit outs good value for money!

Cons:

Nothing

2026-03-04 • via Nuitee
A
Ana Laura • family_with_children • ar
9
Pros:

El hotel es muy lindo. Está en un lugar con vistas increibles. Las habitaciones son hermosas y realmente cómodas. La decoración en general del hotel es super acogedora.

Cons:

El spa es muy lindo pero la temperatura del agua de la pileta climatizada es fria. Es una pena porque es una piscina enorme y realmente linda pero nosotros casi no la pudimos usar porque teníamos frio.
Lo otro que me parece incómodo es el sistema de propinas: está todo incluido pero te hacen firmar un ticket en cada comida con lo que gastaste y el 10% de eso, es propina sugerida. La realidad es que es incómodo tener que decidir propina o no en un lugar dónde se supone está todo incluido.

2026-03-03 • via Nuitee
N
Nicole • couple • gb
9
A view to stay with you a lifetime
Pros:

The view from all parts of the hotel are awe inspiring and you realise that’s why you pay so much. Excellent all inclusive menu. Fabulous spa. The trips from the hotel were very well organised (even if you had to pay a premium for them).

Cons:

The upfront communication was awful - we found it so difficult to get hold of the property which made things very stressful. We were also informed one of our trips was cancelled the day before we arrived and it was too late to book another trip. Given this was the reason for coming to the hotel this was
Very disappointing. We also had an incident regarding a gluten free dietary requirement, it didn’t end up being a problem but this was never followed up as promised. My final comment- even for ‘all inclusive’ package tipping after every meal and drink is still very much expected. I would have rather let tips for those people whose service was exceptional- it did feel like an extra tax on an already very big bill. Despite all of this the views and facilities do may up for it…. But be warned

2026-03-01 • via Nuitee
R
Ryan • couple • us
10
2026-03-01 • via Nuitee
R
R • family_with_children • in
10
The absolute best place to stay in TDP
Pros:

Everything about this hotel is exceptional. The quality of the mountain facing rooms (we had originally booked standard rooms and paid for upgrades for 2 of 3 nights), is just superb, and much much better that the standard room. So one must definitely book only the mountain facing rooms.
The food is exceptional. Despite being vegetarians - we had enough options to have meals on all the days. Being on a full board package - they allowed a great variety both in food and venues.

Cons:

Standard rooms are quite compact and dull

2026-03-01 • via Nuitee
A
Ana Isabel • couple • pt
10
Beautiful hotel with the best view and food!
Pros:

The hotel is excellent! The food is amazing, the facilities are extraordinary and the view is breathtaking. I would most certainly stay there again and recommend it to anyone who wants to travel to that region.

Cons:

The prices practiced by the travel agency (Massif) that operates inside the hotel are excessively high. They take advantage of the fact that they have no competition in the surrounding area. It is outrageous that they charge 235 euros per person per way just for transportation from the hotel to Puerto Natales (87 kms drive). And that is the "Scheduled Time Transfer Service". If not it is even more expensive.

2026-03-01 • via Nuitee
X
Xiaoyun • couple • my
10
2026-02-28 • via Nuitee