Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful location
Spacious rooms
Cons:
Cleanliness issues
Comfort of mattresses
Value for money concerns

Categories

Cleanliness
7.5
Some reviews mentioned hairs in the bathtub and general cleanliness issues.
Service
9
Staff were consistently described as friendly and welcoming.
Location
9
Great location with beautiful views over the Thames.
Room Quality
8
Rooms were spacious and well-equipped, though some comfort issues with the mattress.
Amenities
8
Facilities like the hot tub and spa were appreciated despite minor issues.
Value for Money
7
Some guests felt it didn't meet 5-star standards given the price.
Food and Beverage
7.5
Mixed feedback on the breakfast experience and beverage selection.
Overall Experience
8
While there were issues, the overall stay was positive for most guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 23:17

Property Description

Luxurious Eco-Friendly Boutique Hotel on the Riverfront

Designer Rooms with Jet Lag Recovery Lighting

Indulge in the comfort of our designer rooms featuring floor-to-ceiling windows and state-of-the-art entertainment systems. Experience our specially designed Jet Lag recovery lighting technology in select rooms, ensuring a restful stay.

Spa, Sauna, and Riverside Dining

Relax and rejuvenate in our spa facilities including a sauna and steam room, or pamper yourself with a range of spa treatments. Enjoy a culinary delight at The Banyan on the Thames Restaurant with its grill-based menu, or unwind at our stylish riverside bar offering a variety of cocktails and a light bar menu.

Book now for a luxurious and tranquil stay at Hotel Rafayel!

Important information:

When traveling with pets, please note that an extra charge of £30 per night applies. Pets are only allowed on the ground floor rooms.

Parking is guaranteed for all guests in a secure underground park.

Please note Child Supplement Prices do not include meals. Should you wish to order meals also, please do so at the time of making your reservation or add to your confirmed reservation later.

If you wish to extend Check out time there is a charge of £20 per hour after 11am. Please call hotel to check availability.

Please note that no visitors are allowed in guest rooms after 9pmGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 10:30 AM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Private parking is possible on site (reservation is needed) and costs GBP 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 4 years old stay for free when using an existing bed.
    Children from 5 years old to 17 years old stay for £30 per person per night when using an existing bed.
    People 5 years old and over stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 3702 reviews
Cleanliness: 7.5
Service: 9
Location: 9
Room Quality: 8
Amenities: 8
Value for Money: 7
Food and Beverage: 7.5
Overall Experience: 8
L
Lora • family_with_children • hr
10
Cons:

A lot of walking to tube.

2026-03-14 • via Nuitee
I
Ivana • couple • gb
10
2026-03-14 • via Nuitee
M
Melisa • solo_traveller • gb
8
2026-03-14 • via Nuitee
J
Jane • solo_traveller • gb
10
Great position and extremely helpful staff
Pros:

My room was amazing, it was much larger than a normal hotel room with floor to ceiling windows flooding it with light

2026-03-12 • via Nuitee
R
Rhoda • couple • gb
9
2026-03-12 • via Nuitee
P
Pauline • family_with_children • ie
6
3 night stay in Rafayel
Pros:

Location suited us.
Room was very big. Bed was very comfortable. Shower was very good.

Cons:

Not a 5* hotel as rated. Woodwork needs painting. No shower cap in bathroom. People outside can see into the bedrooms on 1st floor. For guests comfort there should be a screen on glass that does not allow this and allow guests to open blinds when in the room without being on view from outside.
Would be nice if Gym, jacuzzi was open earlier in the morning.

2026-03-11 • via Nuitee
P
Piet • couple • nl
6
2026-03-10 • via Nuitee
S
sandra • family_with_children • gb
10
Pros:

Rooms very spacious and comfy bed.. good food in restaurant lovely ambience...Steam room , jacuzzi fabulous

2026-03-09 • via Nuitee
J
Junior • couple • gb
1
Big spacious room.poor staff. In room tv system is dated. Couldn’t watch YouTube
Pros:

Nothing

Cons:

Rude staff. That immediately asked for deposit. Even though I didn’t get any emails about it.
I booked it with the intention that they had a swimming pool.
When I was leaving in the morning the same staff at reception was rude with attitude.

2026-03-09 • via Nuitee
P
Paul • couple • gb
10
Excellent . Probably not a 5 star but a 4+
Pros:

Helpful polite Staff . Quirkyness . Parking

Cons:

Nothing

2026-03-09 • via Nuitee
C
Claire • solo_traveller • gb
8
Pros:

Comfortable room. Coffee, tea and water available. Safe parking underground. Lovely riverside location. A good size gym and hot tub

Cons:

Many of the exercise/cardio machines in the gym not working. A little unclean in the gym area.

2026-03-09 • via Nuitee
V
Vincent • couple • ke
9
2026-03-09 • via Nuitee
K
Kunal • couple • au
3
Good location but need really good professional staff to manage the property
Pros:

Location

Cons:

Staff was not good

2026-03-08 • via Nuitee
D
DONNA • family_with_children • gb
6
Pros:

Spacious room

Cons:

Spa closed early at 7pm
No usb sockets

2026-03-08 • via Nuitee
C
Carlyle • couple • gb
8
It was a pleasent getaway
Pros:

The size of the room was amazing and the the jacuzzi was great, food service was lovely

Cons:

I would have liked to have the option for smart TV apps so i could watch my shows in the evening

2026-03-08 • via Nuitee
Z
zoe • family_with_children • gb
10
2026-03-08 • via Nuitee
E
Elena • solo_traveller • it
9
2026-03-07 • via Nuitee
T
Terry • couple • gb
10
2026-03-07 • via Nuitee
M
Murtaza • family_with_children • gb
10
Amazing
Pros:

The room we originally wanted was the Emperor Suite, but because we were travelling with our pet, we had to choose an alternative. However, I have to say the alternative was still excellent. We stayed in the Junior Suite — the view wasn’t the best, but the room itself was absolutely fantastic.

A big bravo to the staff as well. The food was incredible, and the restaurant team was so welcoming and attentive. This isn’t a negative review at all — it’s actually about how what started as a small disappointment turned into something equally wonderful. A great experience overall.

Cons:

not experiencing the emperor suit, but we will come again for sure, without our pet to have that room for our stay

2026-03-06 • via Nuitee
I
Indrit • couple • gb
5
2026-03-06 • via Nuitee