Royal Hotel, Bar & Grill

Hotels
5.9 (1788 reviews)
High Street , Purfleet , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Family rooms
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Poor cleanliness
Limited food options
Room quality issues

Categories

Cleanliness
3.98
Multiple mentions of unclean rooms, dirty sheets, and poor bathroom conditions.
Service
8.45
Staff was friendly overall, but some incidents of poor customer service reported.
Location
8.99
Described as convenient with a cool atmosphere.
Room Quality
4.94
Negative feedback on room conditions, including dust and lack of maintenance.
Amenities
4.97
Limited amenities mentioned, with issues like no food and a closed bar.
Value for Money
5.43
Guests felt misled regarding the services included in their reservations.
Food and Beverage
4.48
Several reviews mentioned the lack of food available and poor quality.
Overall Experience
5.95
Mixed experiences with many complaints leading to an overall disappointing stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 04:13

Property Description

Riverside Location with Stunning Views
The Royal Hotel, Bar & Grill offers spacious en suite rooms just 4 miles from the M25 motorway. Enjoy terraces overlooking the Thames and a convenient 5-minute walk to Purfleet Rail Station for easy access to central London.

Retail Therapy Nearby
Shopaholics rejoice with Lakeside shopping centre a mere 3 miles away and Bluewater shopping centre just 10 miles from the hotel. Indulge in a shopping spree without straying too far from the comfort of your room.

Thrilling Motorsport Nearby
For adrenaline junkies, the renowned Brands Hatch Circuit is a short 14-mile drive from the Royal Hotel, Bar & Grill. Experience heart-pounding races and events during your stay.

Book now to experience the perfect blend of convenience, luxury, and excitement at the Royal Hotel, Bar & Grill.

Important information:

Please note that a deep cleaning fee/repair charge will be applied should there be any damage caused in guest rooms.

Late departure is available, subject to availability, payable on arrival.

Please note that the hotel does not accept American Express cards.

Guests are required to provide a photo identification (passport or driving license) which will be scanned onto profile, and can be requested to be deleted on check out. and credit card upon check-in.

Please note that all Special Requests are subject to availability and additional charges may apply

There is currently scaffolding on the main building due to rendering works that will be ongoing until summer 2025
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 0 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

5.9
Based on 1788 reviews
Cleanliness: 3.98
Service: 8.45
Location: 8.99
Room Quality: 4.94
Amenities: 4.97
Value for Money: 5.43
Food and Beverage: 4.48
Overall Experience: 5.95
M
Marley • couple • gb
1
awful. Would never again
Pros:

Nothing. Absolutely nothing

Cons:

Extremely dirty rooms, like staying at a bando

2026-04-02 • via Nuitee
C
Claire • solo_traveller • gb
1
Would not recommend
Pros:

There was nothing good about this hotel and we were unable to stay. We are currently attempting to obtain a refund and hope it will not be too arduous.

Cons:

We attended with a child. The outside was full of rubbish with an overflowing skip. The building was covered in scaffolding and looked abandoned. We entered with trepidation and encountered a questionable smell as soon as we walked through the door. It was nothing like the hotel advertised.

The worker sat behind a desk refused to check us in. He simply sent a link for it to be done online (in front of him). This was odd and made us question the purpose of him being there

He would not allow us to check in without photographic ID. We are British and this a hotel in Britain. The only people legally who do not need photographic ID in Britain are British people. Therefore this policy, which is to refuse a stay without photographic ID, would seem to discriminate against British people (as no one else would be detrimentally impacted by the policy).

We asked if there was a solution. He could not offer one. We asked for him to put in writing that he was refusing our stay and he would not. He said he was not refusing our stay, which is farcical and circulatory due to the above policy and our not having photographic ID, therefore him not permitting us to check in.

We asked for a refund and he said we would have to arrange this via booking.com.

We've stayed in many hotels in the UK and have never been asked for photographic ID before and honestly we did not feel safe in the environment. The whole experience was awful and I would not recommend it to anyone, especially if you are travelling with children.

2026-04-02 • via Nuitee
C
Charlie • couple • gb
3
2026-04-02 • via Nuitee
R
Rahman • extended_group • gb
7
Good experience
Pros:

Affordable room prices

Cons:

Parking space

2026-04-01 • via Nuitee
C
Cain • couple • gb
8
2026-03-31 • via Nuitee
C
Cain • couple • gb
8
2026-03-31 • via Nuitee
J
Jackie • solo_traveller • gb
9
Pros:

All OK wasn't disappointed what so ever would stay again

Cons:

Being on the top floor without no lifts

2026-03-30 • via Nuitee
M
mitev • solo_traveller • gb
1
2026-03-29 • via Nuitee
T
Trevellick • couple • gb
3
Pros:

Right by the Thames

Cons:

Rude staff hotel room was not great the kitchen was closed and scaffolding outside also didn't stay there we left it was that bad and vodka for 2 drinks was 20.99

2026-03-29 • via Nuitee
A
Asad • solo_traveller • gb
10
Pros:

Its really good

Cons:

Its ok

2026-03-29 • via Nuitee
P
Prabh • couple • gb
10
2026-03-27 • via Nuitee
K
Kimbrad • solo_traveller • gb
7
Overall I had a good stay and I would stay again if I am in the area
Cons:

It was good value for money

2026-03-26 • via Nuitee
N
Nazia • couple • gb
7
Pros:

It was warm and cosy
Staff were helpful
The building was having renovation

Cons:

N/A

2026-03-25 • via Nuitee
C
Charlene • family_with_children • gb
6
2026-03-25 • via Nuitee
S
Sarah • solo_traveller • gb
1
Lovely location - But a disappointing stay.
Pros:

The initial booking experience was fine and it was easy to find the hotel.

Cons:

All of the pictures on Booking.com seem to be AI generated - the hotel in reality looks like a building site.
The building I was given a room in wasn't under construction, but was still very poorly maintained, single glazing and next to the road meant no sound insulation, tin walls and noise from other rooms, broken rail for hanging clothes, thin curtains so there was also no light insulation.
I wasn't informed at the time of booking that the restaurant was closed and this was an issue as I don't drive and the location is fairly remote. I discovered late that shower in my room was broken and was woken at 4am by a mouse.
I left as early as I could and didn't stay for the second night.

2026-03-23 • via Nuitee
M
Matthew • solo_traveller • gb
6
2026-03-23 • via Nuitee
J
Jenkins • extended_group • gb
7
Great location and service, facility just needs to kept and maintained a little better
Pros:

Staff were really friendly and helped us with everything we needed, room was exactly as advertised and expected. The location is perfect for an easy way to commute into the city from the nearby station, and food & drinks at the hotel are available.

Cons:

The shower in the room ran pretty cold, and the bathroom could have been cleaner (some kind of insect like silverfish spotted a few times!)

2026-03-23 • via Nuitee
A
Ashishkumar • couple • gb
1
Not cleaned and found bed bugs so many
Pros:

Communication

Cons:

Facilities

2026-03-22 • via Nuitee
V
Vitalijus • couple • gb
1
pictures on booking it’s great but in reality it’s just rubbish,never ever coming back
Pros:

Nothing

Cons:

pictures on booking it’s great but in reality it’s just rubbish,never ever coming back,smell/mould/dirty/
Not recommended for anyone

2026-03-16 • via Nuitee
J
Joel • couple • gb
5
2026-03-15 • via Nuitee