The Crown Inn

Hotels
8 (706 reviews)
Castle Street , Stornoway , gb

Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Room quality issues
Cleanliness concerns
Overpriced

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with reports of mildew in showers and room size issues affecting tidiness.
Service
8.93
Staff were friendly and helpful, with many positive mentions about their service.
Location
8.47
Great location close to ferry terminal and city center, as noted by several guests.
Room Quality
6.92
Rooms reported as old and dated with some comfort issues due to size and noise.
Amenities
7.95
Basic amenities provided, though some guests mentioned the lack of a lift.
Value for Money
7.41
Some reviews mentioned overpriced rooms and food compared to standards.
Food and Beverage
8.96
Excellent food and breakfast options received high praise; cocktails noted as well.
Overall Experience
7.93
Overall positive experience despite some issues; many guests mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:57

Property Description

Pet-Friendly Accommodation in Stornoway

Free Cloud Wifi

Convenient Location

Experience a stay at The Crown Inn, where your furry friends are welcome too. Enjoy complimentary Cloud Wifi, ensuring you stay connected throughout your visit. With a prime location just 400 meters from Museum Nan Eilean, and rooms equipped with modern amenities like flat-screen TVs and private bathrooms, your comfort is our priority. Let our 24-hour front desk assist you during your stay. Book now and discover the convenience and hospitality of The Crown Inn.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 706 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 7.93
J
James couple us
7
Cons:

It was noisy from the traffic outside.

2026-06-18 via Nuitee
E
Elisabeth couple gb
9
2026-06-14 via Nuitee
K
Kai solo_traveller de
8
Pros:

Unkomplizierte Buchung

Cons:

Preis

2026-06-11 via Nuitee
J
J8HNNYD Business Aberdeen, Aberdeenshire, Scotland
6
Must be better for the money
Pros:

There must be better places than this. Run down and extremely tired. Bed rotten, mattress like a brick - no headboard - paper thin walls. Avoid room 11 - absolutely diabolical noise, left early and slept a few hours in my motor as it was literally the worst night ever. Stuck on the busiest corner of the island being kept awake by boy racers. Food was ordered as take away. Had better pizza from farmfoods.
Dark horrible room small and totally substandard for tourists never mind workers.

2026-06-10 via Tripadvisor
M
Martina solo_traveller it
7
Comodissimo per i traghetti
Pros:

Hotel comodissimo se dovete prendere il traghetto il giorno dopo. In questo caso se, come noi, avevate la partenza del traghetto molto presto, possono servire la colazione (nella norma, ma deliziosa) dalle 5:30.
Abbiamo mangiato nel ristorante interno che è super consigliato, perché davvero delizioso e i camerieri sono stati molto gentili.

Cons:

Dalla stanza sentivamo tutti i rumori del piano di sopra e dell'esterno...

2026-06-08 via Nuitee
D
Dutch125 Solo travel Hebden Bridge, West Yorkshire, England
10
Exceptional kindness.
Pros:

To get the one negative thing out of the way at the beginning.
It was a single room and is exactly that. There's not much room to swing a cat.
But... everything else about this hotel is excellent.
The most impressive thing is the staff group. Not only are they very able and kind individually but they also worked together as a team.
I was travelling alone (apart from my little dog) having very recently lost my wife. Still quite raw I explained to my waiter, when I first arrived, why I was in the Outer Hebrides.
His kindness and that of his colleagues helped me adjust to this new normal.
The hotel bar is well appointed and is the only place on the island (I believe) that sells hand pulled cask beer.
In all | ate the hotel six times (although I didn't stay at the hotel the following weekend I ate there) and on each occasion the food was exceptional. It was in many ways better than food being served at four star hotels on the island.
I would like to thank all the staff for their kindness and consideration but particularly Peter who went over and beyond what could be expected of him.

2026-06-03 via Tripadvisor
S
Steven solo_traveller gb
10
Exceptional
Pros:

Almost everything.
To get the one negative thing out of the way at the beginning.
It was a single room and is exactly that. There’s not much room to swing a cat.
But… everything else about this hotel is excellent.
The most impressive thing is the staff group. Not only are they very able and kind individually but they also worked together as a team.
I was travelling alone (apart from my little dog) having very recently lost my wife. Still quite raw I explained to my waiter, when I first arrived, why I was in the Outer Hebrides.
His kindness and that of his colleagues helped me adjust to this new normal.
The hotel bar is well appointed and is the only place on the island (I believe) that sells hand pulled cask beer.
In all I ate the hotel six times (although I didn’t stay at the hotel the following weekend I ate there) and on each occasion the food was exceptional. It was in many ways better than food being served at four star hotels on the island.
I would like to thank all the staff for their kindness and consideration but particularly Peter who went over and beyond what could be expected of him.

Cons:

As above.

2026-06-03 via Nuitee
7
73north solo_traveller gb
4
Pros:

Photos are out of date or 1 room used as showcase. Tired , dated and a bit foosty.

Cons:

Forget trying to check in before 3pm. No one there..headed out in Car to explore island luckily and kill time. Bags can't be left unattended
Breakfast just continental

2026-05-29 via Nuitee
D
Donald couple gb
8
Would recommend the Crown Inn to anyone visiting Lewis.
Pros:

Excellent location. Friendly staff and comfortable rooms.

2026-05-28 via Nuitee
M
Magdalena solo_traveller gb
8
2026-05-28 via Nuitee
K
Katherine extended_group gb
10
2026-05-25 via Nuitee
B
Brian couple gb
7
Good location, though somewhat small rooms - excellent food available in restaurant!
Pros:

Good location, clean (though rather small room). Evening meal in the restaurant was excellent!!

Cons:

Room was rather small.

2026-05-24 via Nuitee
A
Andy solo_traveller gb
6
Does the job
Pros:

Handy location in Stornoway

Cons:

Boy racers with silly exhausts blasting outside hotel

2026-05-22 via Nuitee
M
Morvern couple gb
8
A nice stay but more security needed , room keys not to be available to anyone who walks in . More staff needed now
Pros:

Situated close to the ferry terminal it’s in a very good location . The staff were helpful and we enjoyed the variety at breakfast

Cons:

We didn’t like the fact that there was often no one on reception and we had to help ourselves to our key a couple of times . There didn’t seem to be many staff and the security was awful , our key was left on the desk on reception for a whole day , any one could walk in at any time off the street . The breakfast was mainly enjoyable but sometimes no one was there to get tea or coffee for guests . Definitely more staff needed

2026-05-20 via Nuitee
P
Peter couple nl
8
Goede ligging fijn personeel
Pros:

Ligging tov Ferry

Cons:

Hotel kan wel hier en daar opgeknapt worden

2026-05-18 via Nuitee
B
Brian couple us
4
Okay
Pros:

The property is in a great location. The staff were very helpful as well.

Cons:

The property is very dated with squeaky, uneven floors.

2026-05-17 via Nuitee
S
Steven solo_traveller gb
1
2026-05-17 via Nuitee
S
Sarah extended_group gb
1
Awful
Pros:

Not
Location near ferry

Cons:

No tea or coffee. Had to get some.
Had to manually switch kettle of as would not stop boiling
People running up and down aisle
Tooting of horn

2026-05-12 via Nuitee
M
mariaoN5669YW Friends getaway
10
Great hotel in the heart of Stornoway
Pros:

Lovely cozy hotel in the heart of Stornoway. Cozy room with cookies and hot chocolate. Lovely residential bar and a sitting room for guests. Peter and Magnus were so helpful and friendly. No lift but Peter helped us with our bag. Great location for ferry too.

2026-05-06 via Tripadvisor
E
Euan extended_group gb
7
2026-05-05 via Nuitee