The Crown Inn

Hotels
8 (687 reviews)
Castle Street , Stornoway , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Restaurant
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Packed lunches
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Excellent food
Cons:
Room quality issues
Cleanliness concerns
Overpriced

Categories

Cleanliness
7.46
Mixed reviews about cleanliness with reports of mildew in showers and room size issues affecting tidiness.
Service
8.93
Staff were friendly and helpful, with many positive mentions about their service.
Location
8.47
Great location close to ferry terminal and city center, as noted by several guests.
Room Quality
6.92
Rooms reported as old and dated with some comfort issues due to size and noise.
Amenities
7.95
Basic amenities provided, though some guests mentioned the lack of a lift.
Value for Money
7.41
Some reviews mentioned overpriced rooms and food compared to standards.
Food and Beverage
8.96
Excellent food and breakfast options received high praise; cocktails noted as well.
Overall Experience
7.93
Overall positive experience despite some issues; many guests mentioned returning.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-02-03 21:57

Property Description

Pet-Friendly Accommodation in Stornoway

Free Cloud Wifi

Convenient Location

Experience a stay at The Crown Inn, where your furry friends are welcome too. Enjoy complimentary Cloud Wifi, ensuring you stay connected throughout your visit. With a prime location just 400 meters from Museum Nan Eilean, and rooms equipped with modern amenities like flat-screen TVs and private bathrooms, your comfort is our priority. Let our 24-hour front desk assist you during your stay. Book now and discover the convenience and hospitality of The Crown Inn.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible at a location nearby (reservation is not needed).

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8
Based on 687 reviews
Cleanliness: 7.46
Service: 8.93
Location: 8.47
Room Quality: 6.92
Amenities: 7.95
Value for Money: 7.41
Food and Beverage: 8.96
Overall Experience: 7.93
E
Euan • extended_group • gb
7
2026-05-05 • via Nuitee
L
Lily • solo_traveller • gb
1
Bad
Cons:

The breakfast was a shambles. Continental breakfast is what the website said and instead we had a guy asking us one thing at a time what we wanted and he would then proceed to go and “have a look to see if we have that”. No menu. No clues on what they had. Far too expensive for what we were given. I won’t be returning

2026-05-01 • via Nuitee
A
Andrew • solo_traveller • gb
3
Ver Basic
Pros:

The location was handy for me

Cons:

The room was very basic. The bed was the most uncomfortable I have ever slept in. I could not lock the room door from the inside. Breackfast was a very limited buffet of cereals only. No cooked food, not even eggs.

2026-05-01 • via Nuitee
G
Gordon Ritchie • couple • gb
9
2025-12-23 • via Nuitee
W
William • couple • au
9
Brilliant base for 2 nights in Stornoway
Pros:

Great location, friendly staff and good food.

Cons:

Nothing

2025-12-11 • via Nuitee
C
Craig • solo_traveller • gb
10
Very accommodating, thank you 😊
2025-11-19 • via Nuitee
K
Kenneth • couple • gb
10
2025-11-17 • via Nuitee
A
A2858JBchristinas • Friends getaway
8
Cocktails!
Pros:

Lounge bar is cosy for lunch. Good lunch and excellent cocktails. The barmaid, Alex, was fabulous so much so we returned the following week. Yet again cocktails were perfect and Alex did not disappoint, good craic. Only downside is we can't go every week!

2025-11-15 • via Tripadvisor
M
MARK • solo_traveller • gb
7
Excellent
Pros:

The hotel staff were excellent from the guy who did the breakfast to the staff behind the cocktail bar! Made me feel very welcome and helped wherever possible. The outside belies how comfortable the inside was going to be. Loved the residents lounge and the armchairs! Would recommend anyone to come just for them!

Cons:

The rooms are old and dated but it was comfortable and well provisioned (even ear plugs as we were centre of town and can get rowdy on a Saturday night apparently!)

2025-11-11 • via Nuitee
L
Laurent • couple • gb
8
2025-10-24 • via Nuitee
I
Ingbert • family_with_children • de
8
Pros:

Wir hatten ein Vierbettzimmer für zwei Nächte,das mittels einer Innentür eigentlich aus zwei Zimmern bestand.Als wir von unserem Tagesausflug zurück kehrten,waren die Betten gemacht und alles war schön aufgeräumt.es war alles sauber,vor allem im Sanitärbereich.wir haben zweimal im Hotel zu Abend gegessen und waren mit den angebotenen Speisen top zufrieden.beim Frühstück konnte man wählen.scottish (gegen Aufpreis) or condinental, wir entschieden uns einmal für scottish full,mussten aber nichts bezahlen,weil ein kleiner Sanitärschaden in unserem Zimmer auftrat und eine Bezahlung deshalb nicht erfolgen musste.das Personal war äußerst nett und zuvorkommend.

2025-10-23 • via Nuitee
A
anne • family_with_children • gb
8
Comfortable worn excellent food
Pros:

Breakfast was excellent and by far the best of 3 hotels we stayed in over the week.

Cons:

A lift would have been good

2025-10-22 • via Nuitee
P
Patricia • couple • gb
8
Convenient and friendly overnight stop ideal for ferry
Pros:

hotel is very close to ferry terminal with public parking across the road. Friendly restaurant/bar with pizzas and pub food. Cold breakfast choices including coffee available from 5.30 am

Cons:

really small room and tiny bathroom - basic but adequate and suited us for one night

2025-10-20 • via Nuitee
W
William • solo_traveller • gb
8
2025-10-17 • via Nuitee
F
Finn • extended_group • gb
5
Generally poor and no wonder it is always the last place to sell in Stornoway
Pros:

Not very much

Cons:

Very over priced for rooms and food. Bar prices higher than Central London which suggest the owners are only interested in money and not their cliental. Also having to pay for a cooked breakfast with a very high room price when it should be included

2025-10-17 • via Nuitee
J
Jill • extended_group • gb
8
Thanks !
Pros:

Location

Cons:

Nothing

2025-10-16 • via Nuitee
A
Angus • solo_traveller • gb
6
Pros:

very basic

2025-10-15 • via Nuitee
A
Ann • couple • gb
3
Very dated
Pros:

Linens were clean. Nice breakfast

Cons:

Very dated. Room was extremely small, i.e., double bed in a single room, we could barely move around the bed. Mattress needs changing, it was really noisy when you turned.
Black mildew round the shower.
Blind fell off the window as soon as we tried to close it, with no other window covering it was bright all night with street lighting outside.

2025-10-15 • via Nuitee
T
Toni • solo_traveller • gb
10
2025-10-12 • via Nuitee
L
LUIZ CARLOS • solo_traveller • br
8
2025-10-10 • via Nuitee