Grand Villa Heights

Discriminatory service. Access to gardens denied. Food very poor value for money

The two days we were there so was a wedding on both days which meant we didn’t have access to most of the lounge rooms downstairs

shabby maintenance, door frames loose on lodge, curtains hanging from rails in 405, in 502 blinds torn or being held up by a cheap wooden frame, nor luxury or executive

Not enough space to hang clothes
No Decaffeinated coffee

We were told it was a refurbished room! Apart from new furniture and bed, the room may have had a minor face-lift, but the view made up for it. Breakfast is buffet style, which was tepid and all over cooked with scrambled egg and no other option. The continental style was good, though. Wedding venue orientated, but that puts off midweek guests. For weddings, it will be a great venue when its all refurbished, but that's what they are gearing up for.

Our first room was not one of the renovated rooms, so it was very tired looking, the bed wasn't comfortable and the bathroom extractor did not work, there was mould in the silicone and behind the radiator pipes. we were left to make a makeshift mattress for our baby in the travel cot. As the travel cots only come with a hard base, so I had to make it comfortable with towels and a sheet. The daido rail in the corridor clearly needed a wipe as it was stained either tea/coffee and general mucky marks. We were not told it was under renovation at the time just that there was an event on.

No tea spoon in room and pillows a bit flat and hard

The rooms were over priced for the evening of the wedding and the breakfast not as good with the hot buffet food been slow to be refilled.

I emailed the hotel three times before leaving this review, hoping to resolve my concerns privately. They never replied.

I booked the Grand Villa for a peaceful birthday getaway because of its remote location. Instead, I arrived to a hotel that felt tired, dated and in need of a deep clean. The entrance carpets looked dirty, reception was cluttered with wedding items and nobody was there until I rang the bell.

Our room also felt dated, but the biggest issue was the noise. A wedding reception with a live band was directly outside our room, vibrating the walls. We were moved to a so-called “luxury suite”, which wasn’t luxurious, and we no longer had the sea view. We could still hear loud wedding guests until after midnight. There was no warning when booking that a wedding was taking place. Hotels should either separate wedding guests from other visitors or make this clear before booking.

Dinner was disappointing. The waitress focused entirely on my partner, made a real song and dance about his height, and ignored and wouldn’t look at me even when I spoke directly to her. I found it unprofessional. Speaking of unwanted pests, there were flies in the restaurant that wouldn’t leave the food alone. My glass had a lipstick mark on it, my lasagne had spongy pasta and was covered in bland, flavourless cheese, and my partner’s steak was tiny.

Breakfast was equally disappointing. There were flies around the buffet, the cooked breakfast was bland and tasted as though it had been sitting being steamed in the hot trays for a long time. The fresh fruit and coffee were the only passable items.

Beautiful location, but not the peaceful luxury stay we booked. Most disappointing to be completely ignored after emailing the hotel three times.

my sons tv didnt work and there was a world cup match on! A member of staff tried to help but they couldnt get it to work

Although our room got hot, we liked having the good weather and the ability to get out.

Nothing