Gunmakers

Very hot water in shower meant we just had quick showers. Also an odd beeping sound from bathroom that was disruptive.

Tener un bar típico inglés siempre es sinónimo de ruidos pero no suelen cerrar muy tarde...

- Enkel glas en niet afsluitend raam en glasraam stuk bovenaan met hele dag en nacht veel lawaai van de straat (non stop) en van de pub (pub tot 23u30) alsof het raam gewoon open staat. Zelfs met oordoppen onmogelijk om te kunnen slapen. Ramen dienen echt vernieuwd te worden!

- Verwarming / airco op de kamer maar deze maakt om de zoveel minuten (als de airco bij koelt) veel lawaai waarvan ook meermaals wakker geworden. Verouderd en luid.

- Personeelsruimte was naast onze kamer. Veel lawaai in gang en van trap en deur van in vroege tot in late uren.

- Voor aankomst wel communicatie via Booking met eigenaar maar eens dag van aankomst geen enkele reactie meer op vragen rond lawaai, mogelijkheid voor andere kamer, oplossingen. Totaal niet professioneel, geen hulp.
Personeel van de bar erover aangesproken (zeer vriendelijke mensen maar niet bevoegd voor hotel) en ze zouden het doorgeven maar niets meer van gehoord en niemand gezien.

- Wc-borstel stak nog gewoon in het toilet toen we aankwamen. Afvoer van douche lag los en hing vol haar. Stond nog een geopende fles drinken in de koelkast van vorige hotelgasten. Was niet extreem vuil maar ook verre van proper. De poetsploeg moet echt wel deftiger poetsen en alles nakijken.

There isn’t a lift which can be a pain with big bags

Only thing I would mark it down on was the fact that we were in the attic which meant 6 flights of stairs to our room and then another 2 to get into the room. As we are pensioners, although quite fit, it was a slog with a heavy case to get up there.
However we had no noise from the pub downstairs and slept well.

When we got back from a show at night, 11pm, the bathroom lights didn’t work, nor did the main bedroom lights. Luckily there are good bedside lamps but the bathroom was in darkness and had to use our phone light. Bed was double so quite small for 2 people but that was as expected and not an issue at all.
When we booked, the booking stated ‘breakfast included’. Breakfast wasn’t included and staff said this is an issue on behalf of booking.com as the hotel doesn’t offer breakfast anymore. I have reported this to booking.com yet as expected they haven’t rectified it…

Need to amend the check in time to 3pm. It’s advertised as 2.30pm

Check in time on booking.com stated 1430 but is actually 1500. Not a major issue as we had a couple of beers before checking in.

The facilities were very poor. Television did not work. Safe did not work. Shower was cold. Room was rough around the edges with broken tiles in the bathroom and lampshade broken and hanging off lamp in the bedroom. Staff said they would see to fixing the television but they didn’t. Staff were generally unconcerned, unapologetic and unhelpful. It was very expensive for such poor service and facilities.

Quite a walk to any Underground station. Upstairs 2 flights w luggage and very tight quarters made it hard to open both our suitcases

Very noisy; difficult to sleep. We had a very disturbed night. There is a heater of some sort in the corner by the window that kept roaring into action at unpredictable but frequent intervals during the night. It turned itself off again after a few seconds, but every time it came on it woke us up. To add to this there was a lot of noise from the room above; banging and stamping well after midnight and again before 6 the next morning. And loud clattering and banging in the stairwell before seven - perhaps the cleaners? Talking and laughing from late pub-leavers continued till nearly midnight just outside our window, which was only single glazed. I’ve complained to the manager but have had no response