The Z Hotel City

Hotels
Z Hotels
8.2 (9272 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 9272 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
B
Berkkan solo_traveller tr
10
Amazing location, amazing staff, small rooms but definitely enough for one person to stay.
2026-07-04 via Nuitee
M
Melanie family_with_children gb
8
Fabulous for short fun family trip to London
Pros:

Format and concept of the room, plus bright and airy, youngster aged 11 loved the enclosed upper bunk bed

Cons:

Mugs were found to be dusty however addressed by the team very well

2026-07-04 via Nuitee
M
Mahnoor solo_traveller fr
10
2026-07-04 via Nuitee
J
JOSEPH solo_traveller gb
10
2026-07-03 via Nuitee
A
Alfred solo_traveller au
9
Pros:

Feels neat and tidy. Had a very comfy stay. The room doesn't have any windows, but that's fine for me. Very good location - just 10 minutes walk from the Temple station.

Cons:

The room is very small, barely enough for me to open up my suitcase on the floor (though something very common for central London).

2026-07-03 via Nuitee
K
Kimia solo_traveller gb
10
2026-07-01 via Nuitee
N
Nicole family_with_children us
8
Pros:

Location was perfect! Room was small but clean and comfortable.

2026-07-01 via Nuitee
J
Jesús Viguera Gómez solo_traveller es
8
2026-07-01 via Nuitee
3
362mod Couples
10
Lovely boutique hotel
Pros:

Fabulous boutique hotel, great use of space, compact but well serviced, lovely staff and nice to have 24 hour bar/cafe/reception.

2026-06-30 via Tripadvisor
L
Luca solo_traveller gb
9
Good value for a great location.
Pros:

Great location, quick check-in, quiet, clean, working AC; had everything I needed.

Cons:

Small room with no window, but that’s what I knew I had booked so nothing surprising.

2026-06-30 via Nuitee
G
GillScott82 couple gb
7
Excellent location, but a very expensive, tiny room
Pros:

We stayed here for the location - it was perfect for what we needed for our weekend in London where we had events to attend in Soho, which is within comfortable walking distance. Staff were brilliant in sorting out issues with the air conditioning and were all super friendly and happy to assist. The free drink, cheese and snacks in the bar were a nice touch, and overall the hotel has a really nice vibe and feel to it.

Cons:

Whilst I understand that we booked a room with no window, the room itself was tiny. For the price we paid, it was absolutely not worth the money. It was little more than a double bed in an awkward corner and a glass unit containing the shower and toilet which dominated the rest of the room. I don't think the type of room we stayed in is in any of the pictures on booking.com or else I do not think we would have stayed here. I think this type of room would be better served for individuals rather than couples, as it was uncomfortably small and cramped. I wouldn't stay at this property again.

2026-06-30 via Nuitee
J
Julie family_with_children fr
9
Always an amazing stay!
Pros:

The location is really good. You can go to all the main placed by foot, by bus or by underground.
Going places from the hotel is super easy! The staff is super friendly. This is my third stay here, and it won't be my last!

2026-06-30 via Nuitee
H
Helen solo_traveller gb
7
Pros:

Great location, but basic accommodation - small room with bathroom set within it. I opted for a room with a window although the window was entirely frosted glass. A plus was the staff who were great - manager was excellent and very helpful.

Cons:

Small room and rather basic, but reasonably priced particularly for the location.

2026-06-30 via Nuitee
I
Iona couple gb
6
Pros:

Excellent location and a good price. Great AC system and had everything we needed

Cons:

Very small rooms and no windows, however for the price and location we didn’t mind this

2026-06-29 via Nuitee
D
Dane family_with_children gb
7
Cons:

The double room wasn't much bigger than a double bed, and the bathroom had glass doors and walls which was awkward when travelling with family. The breakfast was OK , but limited.

2026-06-29 via Nuitee
D
Diana couple pt
8
Pros:

Limpeza

Cons:

No geral gostei , mas realmente a falta de uma janela faz a diferença 😅 mas foi uma escolha de alojamento

2026-06-29 via Nuitee
N
Niku solo_traveller nl
8
2026-06-29 via Nuitee
I
I2303PFantonios Family
4
Paying luxurious prices for unbelievable small room
Pros:

We have been there four nights, two adults and two kids. It was honestly like a tiny cabinet with a two King size bunk bed. We needed to take turns in order to use the standing area which was ridiculously small. On top of that the AC wasn't cooling that much and in the last night it stopped working completely amidst the worst heat wave Europe has ever seen. And the top bed had a glass to the ceiling instead of the typical railing for security, that made the heat build up and the little cool air never reaching those sleeping on the top bed, greenhouse effect I'll call it. We paid nearly $2 k USD for four nights and I have been more comfortable in a student hostal paying a 10th of the price. I wouldn't recommend it.

2026-06-28 via Tripadvisor
E
Eva family_with_children us
1
Good location but very small rooms, very pricey, not worth it.
Pros:

Location

Cons:

Smaller than pictures, not suitable for a family of 4 traveling with very small carry ons, very disappointing, and we payed significantly overpriced amount.

2026-06-28 via Nuitee
D
Durell solo_traveller gb
10
Outstanding
Pros:

Everything

Cons:

Nothing

2026-06-28 via Nuitee