The Z Hotel City

Hotels
Z Hotels
8.2 (9316 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 9316 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
M
Marcin family_with_children pl
8
2026-07-25 via Nuitee
K
Kirsty couple gb
7
2026-07-25 via Nuitee
G
Geert solo_traveller nl
8
Prima hotel voor een kort verblijf
Pros:

Vriendelijk personeel

Cons:

Door o.a. een groen nachtlicht in het plafond was de kamer s-nachts niet goed donker

2026-07-25 via Nuitee
L
Lin solo_traveller be
4
Veel te duur voor de kwaliteit.
2026-07-23 via Nuitee
A
Abigail solo_traveller gb
10
Loved it, great location and great value.
Pros:

Staff were kind, friendly and helpful. Room was a good size, and I got upgraded to a window room! Sound proofed walls were also great for a good sleep.

Cons:

I found it hard to use the TV compendium.

2026-07-22 via Nuitee
L
Larissa solo_traveller au
10
Pros:

The location is great. The rooms are compact but well designed. Exceptional value for money.
Quiet despite being in the city centre and great blackout blinds so I could sleep in.
They have a 24 hour concierge and cafe/bar and check out isn't until 11 which was appreciated. I highly recommend getting the breakfast (served until 11). It's great value and nice food.

Cons:

Room was quite small, was fine for 1 person for a night but would be a tight fit for a couple.
The lift was out when we stayed so stairs only. Not sure if this is a regular occurrence or just a one off.

2026-07-22 via Nuitee
E
Edward solo_traveller gb
6
Ok
Pros:

Location

Cons:

Not told they don’t make the beds or tidy the room if you stay longer than one night

2026-07-22 via Nuitee
A
Abhinav Chaudhary solo_traveller gb
9
Pros:

The Location is very good for the price. And luggage can be stored in the hotel before check-in and after checkout.

Cons:

The room is great for the price and the location but wouldn't recommend it if someone is claustrophobic or has a lot of luggage.

2026-07-22 via Nuitee
M
Mohammad solo_traveller fr
9
2026-07-22 via Nuitee
C
Cengiz Han solo_traveller au
7
Pros:

Location was very quiet, fairly good spot in the city is you want to do a big loop and end up back at your hotel. 24/7 cafe downstairs which was nice. Staff are helpful and friendly, place is clean, simple, kinda what you expect from a budget hotel. No issues at all. Showers are nice and Hot !

Cons:

The beds! They were basically a timber frame with a very very thin foam mattress. I dont even think that was an actual mattress. The rooms (despite i paid for the larger one) are tiiiiiiny, very claustrophobic but they do have windows. Other wise for the money you pay (considering how expensive london is) it does the job. You are usually exhausted from walking all day you dont even notice the stiff beds

2026-07-22 via Nuitee
K
Kaisa solo_traveller fi
10
Pros:

Location great, good AC even during heatwave, comfy room (really small but I was prepared for that.

2026-07-21 via Nuitee
G
GRAHAM couple gb
9
2026-07-21 via Nuitee
L
Leach Coach solo_traveller gb
9
Fabulous in Fleet Streer
Pros:

Great location, very comfortable bed. Generous and good quality tea/coffee in room and water.

Cons:

All good.

2026-07-20 via Nuitee
C
Colin solo_traveller gb
4
I wouldn't go back, even if the accommodation were free.
Pros:

Location was good. Very central.

Cons:

Room was absolutely tiny, about 6m2, actual open floor space will have been a little over 1m2. Aircon was effective but very noisy. Breakfast was basic for the money.

2026-07-20 via Nuitee
J
Jayne solo_traveller gb
1
Money grabbing, policy driven, inflexible despite their manager wishing to help.
Pros:

Nothing

Cons:

Their staff attitude and restrictions on policy. Lack of human compassion

2026-07-20 via Nuitee
T
Tripti solo_traveller gb
7
Pros:

Clean and great location

Cons:

Only issue was the lift was out of order when I stayed.

2026-07-20 via Nuitee
A
Alex couple gb
10
Great place and good value for money. Will definitely use again.
Pros:

Great location and on site coffee shop

Cons:

Nothing

2026-07-20 via Nuitee
E
Emilio couple mx
10
2026-07-20 via Nuitee
V
vincent solo_traveller gb
8
2026-07-20 via Nuitee
J
Jemma family_with_children gb
10
2026-07-20 via Nuitee