The Z Hotel City

Hotels
Z Hotels
8.2 (9420 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.2
Based on 9420 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
S
Samuel solo_traveller gb
4
2026-08-08 via Nuitee
W
Wendy solo_traveller gb
8
A great overnight stay in a central liocation.
Pros:

Superb list cation within easy walking distance from Waterloo station.

Cons:

Neat but very compact bedroom space.

2026-08-08 via Nuitee
V
Vilma solo_traveller fi
9
Would stay here again
Pros:

Good location, friendly staff, good airconditioning and tasty breakfast! Great value for money.

Cons:

Bathroom was only behind a glass wall (not completly seethrough), so depending who you are travelling with it could be an issue. As a solo traveler I didn't mind it!

2026-08-08 via Nuitee
C
Carl solo_traveller gb
4
2026-08-07 via Nuitee
A
Amity family_with_children us
7
2026-08-07 via Nuitee
N
Nyta couple gb
3
Upsetting
Cons:

The ac facilities were not working in two locations, and we was sent over to Holborn which they assured us to get an ac working in the room. It wasn’t working and the room was extremely tiny, making our stay extremely hot and uncomfortable.they gave us a tiny fan which did nothing.

2026-08-06 via Nuitee
R
ramundi couple it
9
2026-08-06 via Nuitee
N
Nicoletta solo_traveller it
6
Ottima posizione, camera piccolissima, ma per due notti funzionale
Pros:

Posizione ottima, struttura moderna, pulita, con vari accessori a disposizione

Cons:

Non funzionava l'aria condizionata, ma ci hanno fornito un ventilatore. Inizialmente ci era stata assegnata una camera SENZA FINESTRA, abbiamo subito protestato e ci hanno dato una camera con due finestre, una era bloccata, ma l'altra si riusciva ad aprire. Le camere sono molto piccole, da una parte il letto circondato si tre lati dalle pareti (quindi camera profonda due metri al massimo) e a distanza di circa 1 metro e mezzo il bagno. Bagno moderno e funzionale, ma nell'insieme la camera era molto piccola

2026-08-05 via Nuitee
O
O'Neill solo_traveller ie
7
The broken aircon was the only downside
Pros:

The hotel was well located and the staff were friendly. The price of the room is very good for central London, it set my expectations as to what the hotel was going to be like. Fortunately, the hotel exceeded my expectations with cleanliness, friendly staff and location.

Cons:

The aircon was broken in the room that I stayed in, the fan would not have helped much.

2026-08-05 via Nuitee
I
Ian couple gb
9
A really nice vibe at the hotel, excellent staff and a very clean comfortable room
Pros:

Staff were extremely friendly and helpful and supplied a desk fan instead of the aircon which wasn't working in my room

Cons:

The aircon wasn't working in the room but the manager provided a desk fan instead which worked brilliantly given the heatwave and the fact the room I chose had no windows

2026-08-05 via Nuitee
L
Lucy couple gb
4
2026-08-04 via Nuitee
D
DANIEL couple gb
1
Uncomfortably hot with no chance of getting asleep
Pros:

Location

Cons:

No aircon in a windowless room on one of the hottest days of the year
For some reason all aircons broke on my floor

2026-08-04 via Nuitee
T
Timon couple ch
5
Pros:

Sehr, sehr kleines Zimmer.

2026-08-03 via Nuitee
M
Molly family_with_children nl
9
Great and beautiful location; AC needs work
Pros:

The staff was extremely friendly and helpful. We loved the location, it had very easy bus and underground access to get all over the city within a few minutes walk of the hotel. When the air conditioning in our room didn't work, they moved us to a different room where it did!

Cons:

The air conditioning didn't work in our first room (the first night) and while they provided fans, it was HOT. They moved us to another room with AC the next night, which helped, though it wasn't very powerful.

2026-08-03 via Nuitee
P
Padraig solo_traveller gb
8
Nice clean hotel,small rooms but good value.
Pros:

Very helpful lady on reception gave a room upgrade

Cons:

Issue with AC units

2026-08-03 via Nuitee
N
Nebrat solo_traveller gb
9
2026-08-03 via Nuitee
A
Anna couple gb
6
Small rooms but great location.
Pros:

The location was excellent and the room was immaculately clean.

Cons:

The room as very small with no window and the air conditioning was broken. This made for a very hot and uncomfortable night.

2026-08-03 via Nuitee
A
Anna solo_traveller at
8
2026-08-03 via Nuitee
J
Jot extended_group gb
1
2026-08-02 via Nuitee
C
Constanze family_with_children de
9
Eine fantastische Unterkunft, wenn man Zentral bezahlbar wohnen möchte. Wir kommen wieder.
Pros:

Lage, Ruhe, super sauber und super modern, fantastisches Preis Leistungs Verhältnis

Cons:

Die Klimaanlage war ok, aber wir hätten sie gerne noch besser nach unten reguliert.

2026-08-02 via Nuitee