The Z Hotel City

Hotels
Z Hotels
8.2 (8828 reviews)
23-28 Fleet Street , London , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Ironing service
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Clean rooms
Good location
Friendly staff
Cheese and wine buffet
Cons:
Very small rooms
High prices for room quality
Inconsistent room amenities

Categories

Cleanliness
8.16
Most reviews noted the cleanliness positively but mentioned some issues like small room sizes.
Service
8.63
Generally well-received, with positive references to helpful staff.
Location
8.67
The location was praised in most reviews as convenient and well-situated.
Room Quality
7.62
Several reviews highlighted small room sizes and uncomfortable setups.
Amenities
8.15
Some amenities appreciated but limited complaints about AC and room functionality.
Value for Money
7.61
Feedback indicated that the price did not correlate with the room quality.
Food and Beverage
8.66
Positive comments on the cheese and wine buffet and breakfast quality.
Overall Experience
8.13
Mixed sentiments with some positives but significant negatives impacting the overall feel.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 15:12

Property Description

Luxurious Accommodation in Central London
Experience the epitome of comfort and convenience at The Z Hotel City in central London. Indulge in our air-conditioned rooms with handcrafted beds, 40-inch Samsung HD TV, and complimentary toiletries. Wheelchair accessible rooms are also available for all guests.

Delicious Breakfast Options
Start your day right with our granola station, freshly baked pastries, and a selection of teas, coffees, and juices. Whether you prefer a quick bite on weekdays or a leisurely buffet on weekends, we have you covered.

Prime Location and Exceptional Service
With a 24-hour front desk, easy access to iconic landmarks like St Paul's Cathedral and Blackfriars Train Station, and proximity to theatres, The Z Hotel City ensures a memorable stay. Book now for a truly unforgettable London experience.

Important information:

Please note, guests are required to present the payment card used to make the booking and photo ID at check-in. The address provided at the time of reservation must match the cardholder's address.

Third-party payment cards or corporate credit cards must be accompanied by an authorization form signed by the cardholder. A copy of the credit card and photo ID must also be provided.

Guests under the age of 18 can be accommodated only if accompanied by a parent or a guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 8828 reviews
Cleanliness: 8.16
Service: 8.63
Location: 8.67
Room Quality: 7.62
Amenities: 8.15
Value for Money: 7.61
Food and Beverage: 8.66
Overall Experience: 8.13
J
Jules solo_traveller nl
9
2026-04-11 via Nuitee
B
Brett solo_traveller gb
8
Good other being a tad too warm
Pros:

Location, rooms, café, excellent staff

Cons:

Unfortunately the ac in our room was broken on what transpired to be the hottest day of the year so far at 27 degrees. In fairness the attentive staff provided a fan and free drinks to help alleviate the problem, but it was a little too warm in the room to be comfortable.

2026-04-11 via Nuitee
A
Annika family_with_children de
8
2026-04-11 via Nuitee
P
Pietro couple ca
7
2026-04-11 via Nuitee
M
Mohamed solo_traveller ae
6
2026-04-11 via Nuitee
A
Arnoldas family_with_children lt
10
2026-04-11 via Nuitee
J
Jean couple fr
10
Très bon séjour au Z hôtel City, très bien placé, petit déjeuner très bon, personnel à l’écoute et souriant. Petite cham
2026-04-11 via Nuitee
D
Daslav solo_traveller it
8
Ottimo, ma ‘inscatolato’
Pros:

Posizione centralissima

Cons:

Stanze veramente troppo piccole

2026-04-10 via Nuitee
K
Kerry Ann solo_traveller ch
9
I was happy with my stay, clean en-suite room room with affordable price.
Pros:

It’s clean, small but cozy and comfortable.

Cons:

It’s was perfect for overnight stay.

2026-04-10 via Nuitee
A
AMR family_with_children es
7
Pros:

La ubicación y el personal muy atento, simpáticos y amables.

2026-04-10 via Nuitee
G
Graham solo_traveller gb
8
2026-04-10 via Nuitee
A
Anoma solo_traveller lk
9
Very good
Pros:

Free fruits, lime water ,Cheese and wine ,Tea coffee making facility

Cons:

They didn't have a place to sit outside the Reception to wait for taci.
They offer the cafe and it is not proper when you are not having food or drink..There is space for a sofa or vouch.

2026-04-10 via Nuitee
M
Martin solo_traveller gb
7
Fine.
Pros:

Great location, clean. TV channels was insane, Sky Sports, TNT Sports and Sky movies in my room!

Cons:

Breakfast was naff. £13.95 for continental is a rip off.
Air con didn’t work on hottest day of the year so far.

2026-04-10 via Nuitee
T
Tomás solo_traveller ar
8
2026-04-10 via Nuitee
H
Harvey solo_traveller gb
4
Felt more budget than I would expect from Z
Pros:

Good location, helpful staff, comfortable room, good tea/coffee facilities, hairdryer etc.

Cons:

Drains smelly
No A/C (was told this was broken on check in)
TV did not work

2026-04-10 via Nuitee
E
Elisabeth family_with_children gb
9
Pros:

Good location. Clean and honestly does not pretend to be 5 star luxury but provides at a reasonable price all a person needs for a stay away. The staff are polite and well trained.

Cons:

Nothing

2026-04-10 via Nuitee
K
Karen solo_traveller mx
8
2026-04-10 via Nuitee
G
Gaelle couple gb
4
Great location and great staff! Would recommend to stay if the AC works!
Pros:

I liked the location of the hotel, design of the room was modern and updated which was great.

Cons:

Unfortunately the AC in the entire hotel wasn’t working properly so it was boiling hot in my room, staff did warn me on arrival and provided me with a fan which wasn’t strong enough, it was just too hot and therefore I wasn’t comfortable in my room as I couldn’t cool down. The bed squeaked on one side which was really annoying and disturbed my sleep whilst I was there. Also the room was extremely small.

2026-04-10 via Nuitee
M
Megan couple us
4
It was uncomfortable whenever we were in our room.
Cons:

Bed was uncomfortable. AC was broken. Staff was unfriendly.

2026-04-09 via Nuitee
P
Phillip family_with_children us
10
Definitely coming back. Look at it as if you booked a VIP suite on a cruise!
2026-04-09 via Nuitee