Uno Hotel Rose and Crown Tonbridge

Hotels
6 (2325 reviews)
High Street , Tonbridge , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Heating
Laundry
Luggage storage
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Good value for the price
Cons:
Cleanliness issues
Lack of amenities
Unsatisfactory room quality

Categories

Cleanliness
4
Several mentions of dirtiness and dust in rooms, indicating a below-average cleanliness.
Service
7.5
Staff described as friendly, however, there were complaints about responsiveness.
Location
8
Good location mentioned positively in multiple reviews.
Room Quality
5.5
Mixed feedback on rooms regarding comfort, temperature, and age.
Amenities
5.5
General sentiment that amenities were lacking, particularly in breakfast offerings.
Value for Money
6.5
Good price for the location, although concerns about quality.
Food and Beverage
5
Several complaints about breakfast quality and variety.
Overall Experience
6
An overall average experience with highlights and significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 01:01

Property Description

Historic Charm and Modern Comforts
Experience the blend of old-world charm and modern amenities at The Rose & Crown Hotel, Sure Hotel Collection by Best Western. The Tudor building, with its original oak beams and Jacobean panelling, offers a unique stay in the heart of Tonbridge.

Convenient Location
Located in the vibrant Tonbridge High Street, our hotel provides easy access to major attractions like the Ancient Castle, Tonbridge Public School, Hever Castle, and Churchill's home. With proximity to the M25 Motorway, Gatwick Airport, and the Channel Tunnel, exploring the surrounding areas is a breeze.

Timeless Elegance
Step into a world of timeless elegance where history meets luxury. Book your stay at The Rose & Crown Hotel now for a memorable experience in Tonbridge.

Important information:

The car park is located in Church Street, at the rear of the property. The postcode for the car park is TN9 1HD.

For bookings of 5 rooms or more please contact the property as different conditions may apply.Parking is subject to availability due to limited spaces.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Parking

    Free public parking is possible on site (reservation is not possible).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6
Based on 2325 reviews
Cleanliness: 4
Service: 7.5
Location: 8
Room Quality: 5.5
Amenities: 5.5
Value for Money: 6.5
Food and Beverage: 5
Overall Experience: 6
C
Cameron • solo_traveller • gb
6
In spite of these criticisms, I would go back, just with slightly lowered expectations.
Pros:

Nice staff, except for checkout, staff member was absent from desk, causing me to wait a round a bit til I found her out in the parking lot. Comfy, cozy room, easy wifi.

Cons:

Shower/bath was very mildew covered. This really could have been taken care of; it's not that hard to fix. Also, I had to ask for soap as there was none in the bathroom when I arrived. Breakfast was a good size, but the full English meats and hashbrown patty were tough and lacked flavor both times I took the breakfast.

2026-07-24 • via Nuitee
P
Paul • couple • gb
7
Convenient location
Pros:

Town centre location with free car parking

Cons:

No walk in shower option

2026-07-23 • via Nuitee
J
Jenny • solo_traveller • gb
3
Poor value
Pros:

Location was excellent

Cons:

Sheets although clean were stained, no plug for the bathroom sink, generally all aspects were all very very very tired. For the price, it was was very poor value for money.

Did not book breakfast so cannot comment on that. The coffee shop across the road was excellent!

2026-07-22 • via Nuitee
T
Trevor • couple • gb
2
Really needs bringing up to date , mouldy round the bath, loose taps on wash basins, no shower or basin soaps. Room key
Pros:

Central position

Cons:

Everything else

2026-07-20 • via Nuitee
J
Joe • solo_traveller • gb
3
Pros:

Good location

Cons:

Rooms were not clean or anything close to the pictures shown. No hand soap in the rooms and only 1 towel and 1 mug for two people

2026-07-20 • via Nuitee
K
Kripa • couple • gb
1
Pros:

Nothing not worth the money

2026-07-20 • via Nuitee
A
Andy • couple • gb
1
Very disappointed
Pros:

Location

Cons:

Place wants a lot of love and money spent on it
Reception guy was a miserable sod , our bed was knackered , threadbare carpets , shower didn’t work , mould around bath , no soap supplied .

2026-07-20 • via Nuitee
L
Luc • extended_group • be
4
Pros:

lakens waren proper
kamer was redelijk proper

Cons:

Gordijnen stuk
Onvoldoende handdoeken bij aankomst
Geen zeep
verouderd, veel ramen in slechte staat

2026-07-20 • via Nuitee
R
RoxanaDinu83 • family_with_children • ro
10
Decent accomodation in the heart of Tonbridge
Pros:

Location, staff, bathroom

Cons:

Could do with a better cleaning and dusting.

2026-07-19 • via Nuitee
J
John • couple • gb
3
Pros:

The property is clearly lacking attention and investment, it meets minimal standards only, the staff were clearly demoralised by the lack of investment.

2026-07-19 • via Nuitee
N
Natasha • couple • gb
4
Average but ok for the price.
Pros:

The location is great and the parking situation is great. The staff were friendly and helpful.

Cons:

The hot tap was cold and the cold tap hot and the shower was scolding no matter what we did, so couldn’t use it. Bed was ok, the floor boards very vocal. Room was hot and the curtain was half shredded. Went to the bar for a drink but they are in the process of renovating so no soft drinks and we had the last of the gin. Lucky they had plenty of Campari.

2026-07-18 • via Nuitee
A
Anthony • solo_traveller • qa
6
2026-07-17 • via Nuitee
L
leah • couple • gb
3
Wouldn't stay again
Pros:

The location is good on the high street

Cons:

The room and shower and pub were all grotty and gross, not clean at all and the staff members themselves even warned us not to have breakfast there

2026-07-16 • via Nuitee
T
Tongjing • solo_traveller • gb
7
2026-07-16 • via Nuitee
S
Sharon • couple • gb
5
Staff tried to be helpful and work with the limitations of a very old hotel.
Pros:

The cooked breakfast was quite hot and tasty. Staff tried to help.
Location was good.
I hope the new owners can make positive changes.

Cons:

The uneven squeaky floorboards- but the hotel is very old.
The soap was taken from the bathroom during our last day and I didn't notice until I was in the shower. When I mentioned this at reception I was told soap was available
at the counter-not helpful!
The hotel requires more thorough cleaning.
Tea and coffee at breakfast was tepid. Bar had limited beer and wine available.

2026-07-15 • via Nuitee
D
David • couple • gb
5
Good value but I wouldn’t book it for a special occasion
Pros:

Location

Cons:

Very dated

2026-07-15 • via Nuitee
H
Helen • couple • gb
1
Hotel disgusting
Pros:

Location

Cons:

The property was overpriced, completely rundown. No toilet paper, no shower gel. No toiletries that was stated.
Holes & rips in the net curtain. Curtyiff the trick. Just to start

2026-07-15 • via Nuitee
S
Sally • family_with_children • ca
3
This was a Fawltey Towers stay - hilarious in some ways but not what one would expect!
Pros:

Location was close to family/friends.

Cons:

Room wasn’t made up when requested. Bar had no wine or beer! When we purchased a bottle of wine elsewhere, the hotel was unable to provide a corkscrew - they merely pushed the cork into the wine bottle!

2026-07-15 • via Nuitee
M
Margaret • couple • gb
5
Staff good. Urgently needs renovation to rooms and sorrounding back area.
Pros:

Room size and location
Rooms clean enough and bed comfortable. Nice towels
Bathroom had a cheap refurbishment.

Cons:

Car park very dirty untidy and bins full of rubbish. Entrance into the annex where the rooms are very dirty and next to a disgusting cigarette thing! Awful very small area for having a drink outside. Whatever happened to the rose garden? Outside on the high street looks like a lovely old hotel but beyond that is a different matter. Our experience Not quite as bad as some reviews . Such a shame it is not being taken care of.
Wrongfully given parking ticket which Hôtel had to sort out

2026-07-14 • via Nuitee
K
Kirk • solo_traveller • gb
1
2026-07-14 • via Nuitee