The Upper House

Hotels
9 (1735 reviews)
The Green , Stoke on Trent , gb

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Excellent food
Cons:
Room size may be small
Some furniture outdated

Categories

Cleanliness
8.71
The hotel was very clean.
Service
9.68
Staff were friendly and helpful, extremely attentive.
Location
9.22
Lovely atmosphere, quiet rural location close to popular attractions.
Room Quality
8.17
Room allocated was compact and some furniture was dated.
Amenities
9.2
Facilities offered were exceptional, and the Christmas decorations enhanced the experience.
Value for Money
8.66
Good quality offerings for the price, though some aspects could be improved.
Food and Beverage
9.21
Dinner and breakfast were excellent.
Overall Experience
9.18
Overall a good experience, with most guests indicating they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:47

Property Description

Historic Elegance and Modern Comfort

Luxurious Accommodations: The Upper House offers 24 en suite rooms with a range of amenities including TVs, telephones, and tea/coffee making facilities. Some rooms even feature balconies for a touch of outdoor charm.

Cozy Retreat: Guests can unwind in the two comfortable lounges, by the real log fire during winter, or on the patio and in the conservatory overlooking the beautiful gardens. The perfect spots to relax and enjoy the peaceful surroundings.

Convenient Location: Nestled in a tranquil setting yet conveniently located near major road networks, The Upper House provides easy access to explore the area. Plus, with free Wi-Fi, on-site parking, and a full English breakfast included, your stay is sure to be both comfortable and convenient.

Ready to experience the charm of The Upper House? Book your stay now!

Important information:

Please be aware that the property has a busy wedding season, therefore it is advisable to check if there are weddings on during your stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 1 year old stay for free when using an existing bed.
    People 5 years old and over stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1735 reviews
Cleanliness: 8.71
Service: 9.68
Location: 9.22
Room Quality: 8.17
Amenities: 9.2
Value for Money: 8.66
Food and Beverage: 9.21
Overall Experience: 9.18
L
Leonardo • couple • gb
9
Nice and comfortable
Pros:

Nice location and a beautiful property

Cons:

It is clean and the decor is very 1800’s which we loved. We also enjoyed the breakfast.

2026-04-04 • via Nuitee
E
Elvira • couple • gb
9
Stunning
Pros:

Absolutely stunning place with gorgeous surrounding gardens.
Lovely welcome and caring staff.
Delicious breakfast with a big choice.

2026-04-04 • via Nuitee
D
Dan • couple • gb
10
Pros:

Excellent location and the staff were lovely

2026-04-02 • via Nuitee
S
Sanjay • solo_traveller • gb
9
2026-04-02 • via Nuitee
K
Karen Archibald • couple • gb
8
Great mini break in the heart of the countryside
Pros:

Lovely location and a great National Trust walking route right on the doorstep

Cons:

Overall a really nice hotel

2026-04-02 • via Nuitee
G
Gregory • solo_traveller • gb
8
Cons:

Slow service in the dining rooms

2026-04-01 • via Nuitee
C
Cheryl • solo_traveller • gb
6
Lovely place, nice friendly staff, sort your hot water out.
Pros:

Beautiful setting - the bedroom was lovely.

Cons:

No hot water. Wanted a shower in the morning. Ran it for over ten minutes, and it was barely warm, certainly not warm enough to shower and wash hair.

2026-03-31 • via Nuitee
M
Michelle • family_with_children • gb
10
Pros:

Beautiful location, our room was lovely and spotless, staff very friendly and welcoming, loved our experience stopping at this lovely property.

Cons:

Nothing we didn't like

2026-03-30 • via Nuitee
D
Donna • couple • gb
10
restful and peaceful and food was lovely.
Pros:

Very friendly and happy staff. Loved the cats.
The house was beautiful and the gardens are beautiful.

Cons:

not much. only that at 6am there was a fan like noise which woke me up!

2026-03-29 • via Nuitee
L
Lloyd • couple • gb
10
2026-03-28 • via Nuitee
D
David • couple • gb
9
Nice walks from the hotel, will definitely stay again
Pros:

Great location, really nice breakfast choices, staff very friendly.

Cons:

Didnt like the cats walking through the dining area whilst we were eating.

2026-03-27 • via Nuitee
L
Lecia • solo_traveller • gb
10
2026-03-26 • via Nuitee
I
Ingvild Helgheim • couple • no
9
Pros:

Fint hotell med flott beliggenhet og nydelig utsikt! God mat i restauranten. Alt i alt god opplevelse med god valuta for pengene.

Cons:

Ingenting

2026-03-26 • via Nuitee
B
Barrie • extended_group • gb
10
The bottom line is: I wouldn't hesitate to book it again when I'm next in the area.
Pros:

Breakfast was excellent and cooked to irder. Perfect scrambled eggs, much superior to the all too common dried out variety often seen at buffet breakfasts.

Cons:

Nothing. All perfect.

2026-03-25 • via Nuitee
T
Trisha • couple • ie
8
2026-03-25 • via Nuitee
L
Lori • family_with_children • us
10
Beautiful location and charming stay
Pros:

Beautiful location and picturesque grounds. Our room was spacious and well appointed. We even got a morning visit from one of the cats that live on the property! Breakfast was plentiful and tasty. Staff was very friendly and helpful. This location had a lift, so we were able to bring in our big suitcases and rearrange/repack. Easy parking on site with no problems. Highly recommend!

Cons:

Everything was great!

2026-03-24 • via Nuitee
D
Duc • couple • gb
10
Cosy comfortable and very clean . Very friendly staff
Pros:

Tucked away in quite location

Cons:

Nothing

2026-03-23 • via Nuitee
J
John • couple • gb
8
Thoroughly enjoyed our stay. We will return.
Pros:

Interesting menu. Well prepared quality foods.

Cons:

The Staffordshire Oatcakes were clearly a modern take on the item. Interesting but not authentic. Better with Cheshire Cheese and where were the Oats?

2026-03-23 • via Nuitee
M
Molly • couple • gb
8
A great short stay base, staff make the experience, they’re super welcoming polite and kind.
Pros:

The location was perfect and the grounds and local area and views were beautiful

Cons:

The food was quite basic and a little greasier than expected.

2026-03-22 • via Nuitee
N
nicola • couple • gb
9
2026-03-22 • via Nuitee