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Facilities
Property facilities
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Health or beauty spa nearby
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Offsite parking discounted rates available
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Express check-in/check-out
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Safety deposit box
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Fax/photocopying
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Tour desk
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Facilities for disabled guests
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Ironing service
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Table tennis
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Currency exchange
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Karaoke
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Non-smoking throughout
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Private check-in/check-out
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Shuttle service (additional charge)
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Concierge service
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Kids' outdoor play equipment
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Physical distancing in dining areas
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Food delivered to guest room
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24-hour security
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Happy hour
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Front desk (limited hours)
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Express check-in
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Access to nearby indoor pool
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Playground on site
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Self parking (surcharge)
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Games
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Garage
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Health or beauty spa nearby
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Swimming nearby
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Bicycle-friendly property
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Electric bicycle charging station
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Vegetarian menu options available
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Amenities:
Sheraton Qiandao Lake Resort boasts an indoor swimming pool, a fitness centre, and 3 dining options for a truly indulgent stay. The spacious guest rooms offer stunning views of the lake or garden, equipped with modern amenities like a personal safe, flat-screen TV, and a rain shower in the en suite bathroom.
Entertainment for All Ages:
Guests can enjoy unlimited access to Happy World, featuring a children's playroom, table hockey, PS4 games, and more. During July and August, kids can even ride children's sports cars. For those looking to unwind, there's a sauna room and laundry services available.
Culinary Delights:
Feast on a variety of international dishes at Feast Restaurant or savor authentic Cantonese cuisine at Yue Chinese Restaurant. With free parking on-site and bicycle rentals for exploring the area, Sheraton Qiandao Lake Resort ensures a memorable and convenient stay.
Book your stay now at Sheraton Qiandao Lake Resort for a perfect blend of luxury and comfort!
Guests are required to show a valid government-issued ID card or passport upon check-in.Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Property Policies
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Parking
Free private parking is possible on site (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
You haven't added any cots.
You haven't added any extra beds. -
Pets
Pets are not allowed.
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Groups
When booking more than 9 rooms, different policies and additional supplements may apply.
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Internet
Wired internet is available in the hotel rooms and costs CNY 80 per 24 hours.
Location
Guest Reviews
The breakfast was just so so. It just serves average breakfast buffet food. Nothing was too special beyond expectation, but it meets the average..
No
best breakfast I got in CN till now,
very nice big rooms
clean
nice ambientes for using time, al lot of games, table tennis, shuffle board, billiard, wellness, ....
overall good
They allowed us a free late check-out, extremely helpful due to a very hot weather and a late train to take. Very helpful staff.
it’s aged. but it was maintained clean.
the swimming pool workers were not very impressed.
It is a clean and quiet place. Even the hotel was almost full you didn’t really feel it.
Long waiting time at the check-in and out. Breakfast could be better for such kind of hotel. Closing time of the pool during lunch time.
The view is awesome. Always book the lake view rooms. The pool is also very nice.
The breakfast is soso. Nothing special.
The pool is closed for cleaning (!!) 12-2pm? Why? Cleaning can be done in the early morning or night.
It is my third time in this hotel. Check-in is still a mess and takes too long time.
Like the view from the room and the garden.
We are very depressed because the room comes with lounge benefits, however, the lounge area was of very poor quality and layout, actually a passage way together with other display function area, dark and groomy and in fact no one was there except us. There were no attendants at all, only self service tea and instant coffee, with about 4 bottle of cookies, nut, lollies, warm bottles of fizzy drinks, some apples and oranges, 2 almost finished room temp cordials, etc. placed on top of dirty cupboard and boxes. Its really a disgrace to the Sheraton brand. We have been staying at hotels with club lounge often, but this hotel's practice is not reasonable at all. They serve afternoon tea platter for around $250 yuan (?) at the beautiful setting on the entry level, but would only allow their club lounge guests to have tea at the most despicable place. Its a shame. Also the manager would not negotiate on this. Out of hugh dissatisfaction, me and my husband went to the nice area for the afternoon tea on our second day, and I strongly rejected paying the bill on checking out which they happily oblige. The room is very nice, the garden is beautiful, but the lounge benefits given is only fit for 3rd class guests. When someone is reserving a full on view to the lake on higher level with lounge benefits, we definitely would not appreciate being treated like 3rd class guests.
Please see photos attached - there was no caske, no capuccino and no fresh fruit like the display board.
check in was extremely slow
3/4 restaurants were closed for lunch & dinner
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