The Malvern Hills Hotel

Hotels
9 (1686 reviews)
Jubilee Drive, Wynds Point , Great Malvern , gb

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Delicious food
Spacious rooms
Cons:
Long wait at breakfast
Awful smell entering property
Lumpy mattress

Categories

Cleanliness
8.33
Guests mentioned that beds were immaculately clean; however, there was a report of an awful smell entering the property.
Service
9.3
The staff were described as friendly and welcoming, with good service emphasized in multiple reviews.
Location
9.84
The location was praised across multiple reviews for its beauty and proximity to walking trails.
Room Quality
8.79
Rooms were found spacious and lovely, though a few comments noted issues with mattress comfort.
Amenities
8.32
Amenities were generally good, but there were mentions of limitations in room view and decor on a few occasions.
Value for Money
8.78
Guests felt the experience provided good value, particularly with breakfast included, though some expressed concern about room upgrades.
Food and Beverage
9.33
Food received outstanding compliments across multiple reviews, especially breakfast and dinner.
Overall Experience
9.3
Overall, guests reported a very enjoyable stay with high satisfaction levels.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 10:24

Property Description

Spectacular Surroundings of Malvern Hills
Nestled in the stunning scenery of the Malvern Hills, our hotel offers a unique experience for nature lovers and history enthusiasts alike.

Local Cuisine and Dining Options
Indulge in superb locally sourced food at our 18th-century oak lounge bar or choose from two stylish restaurants. Enjoy al fresco dining on our spacious terrace for a delightful culinary experience.

Comfortable Accommodations
Relax in our bright and spacious guest rooms, each equipped with en suite facilities, a flat-screen TV, and Wi-Fi. Experience the perfect blend of modern comfort and historic charm during your stay.

Experience the beauty of Malvern Hills firsthand and book your stay with us today!

Important information:

Dogs are welcome by prior arrangement and at an additional cost, on the condition that owners accept full responsibility for the cost of any damage or extra cleaning needed. Dogs are not allowed to be left in the room unattended. A maximum of 2 dogs are allowed per room. All dogs must be well behaved. No other pets are accepted.

Christmas day rates include an evening buffet and quiz. Please note that the buffet will only be available in the evening.

On 31st December, food is served from 12:00 (midday) until 15:00 with a normal menu. From 18:00 until 21:30 a special fixed price menu is GBP 49 per person. Please call the hotel for details prior to arrival.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for £10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    Children from 2 years old to 17 years old stay for £35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9
Based on 1686 reviews
Cleanliness: 8.33
Service: 9.3
Location: 9.84
Room Quality: 8.79
Amenities: 8.32
Value for Money: 8.78
Food and Beverage: 9.33
Overall Experience: 9.3
S
Sharon • couple • gb
10
Lovely independent hotel
Pros:

Lovely independent hotel

Cons:

Set menu was a little annoying on valentines night - couldn’t select from the main menu.

2026-03-21 • via Nuitee
I
Ian • couple • gb
6
Generally pleasant but staffing levels should have been better
Pros:

A little overcooked and too long from ordering to receiving

2026-03-21 • via Nuitee
C
Christopher • couple • gb
9
Pros:

It was very comfortable to relax in

Cons:

Bar snacks finished at 6pm, we would have liked a snack in the evening as opposed to a full meal without having to leave the hotel.

2026-03-20 • via Nuitee
L
Louise • couple • gb
9
Fabulous weekend, will definatley be back and will bring the family
Pros:

Food is amazing and huge tasty portions
Staff very welcoming and friendly
Rooms clean great view - a little too warm

Cons:

Room was too warm
Could have been a little more evening entertainment

2026-03-19 • via Nuitee
T
Tom • couple • gb
7
Pros:

Location and food

Cons:

Quite slow service at breakfast

2026-03-17 • via Nuitee
D
David • couple • gb
8
Worth staying at for the food and attentive staff but the plumbing definitely needs sorting out.
Pros:

Spacious room with a comfortable bed. Staff, especially those at breakfast, were excellent throughout and could not be more helpful. Food in the restaurant was good and the portions were substantial.

Cons:

Not the place to stay if you do not like having dogs in eating areas. The plumbing in the rooms was odd with intermittent water flow and a very quirky/difficult toilet flushing mechanism.

2026-03-16 • via Nuitee
E
Elizabeth • couple • gb
10
Perfect spot from which to explore the hills, after a hearty breakfast!
Pros:

Great location, lovely staff, quiet and comfortable rooms. Great breakfast.

2026-03-16 • via Nuitee
S
Suzanne • couple • gb
9
Lovely hotel, great location
Pros:

Great hotel, we were given four poster room which was big, lovely modern bathroom again great size. Very tasty breakfast with plenty of choice, breakfast staff were lovely, cheerful and helpful. Food on Wednesday night was disappointing. Would definitely use the hotel again.

Cons:

Evening meal on Wednesday night. I had beetroot falafel not very beetrooty or that tasty, some of the chips were OK but others were a bit hard in middle. That said we spoke to other guests and they had enjoyed the food so maybe mine was just bad luck.

2026-03-14 • via Nuitee
S
Steven • extended_group • gb
8
2026-03-13 • via Nuitee
T
tim • couple • gb
3
Wrong description of room with Land mark view got a better view at my own home not good value at all
Pros:

food okay drinks to expensive

Cons:

total false description of room with a land mark view totally false no land mark just scrub land adjacent to a noisey main road .The main road was closed with diversion signs adjacent to the entrance of the hotel had to use a very poorly surfaced badly pot holed road to access the hotel this information WAS not given at the booking info etc. Traffic noise could be heard all the time because of this diversion also cars were constantly being parked outside the hotel for walkers from early morning to evening times etc.Not value for money expensive for two night stay wil Not be staying again .

2026-03-12 • via Nuitee
M
Martin • couple • gb
9
2026-03-12 • via Nuitee
R
Rachel • couple • gb
7
Definitely adventurous vibes
Pros:

Very warm and welcoming environment and staff friendly

Cons:

Location is far only recommended if you when a planned activity booked and best for those who like hiking or just to explore the countryside!

2026-03-11 • via Nuitee
D
Dixon • couple • gb
10
Amazing lovely hotel and staff
Pros:

Fantastic hotel with amazing views
Fantastic food and breakfast was amazing
Lovely room with great shower

2026-03-10 • via Nuitee
L
Lavenia • family_with_children • fj
8
Pleased 😁
Pros:

Everything was superb 👌 coming back soon

2026-03-09 • via Nuitee
L
Linda • couple • gb
8
Pros:

Location , comfortable and warm and welcoming

Cons:

Nothing

2026-03-08 • via Nuitee
G
Gladwyn • solo_traveller • gb
8
Pros:

Fantastic location for walking in the Malvern hills. Great food

Cons:

Had an issue with the TV but staff worked hard to help resolve it

2026-03-08 • via Nuitee
A
Andrew • couple • gb
9
Cons:

Sunday dinner not up to standard of the other main menu dishes

2026-03-07 • via Nuitee
J
Jill • couple • gb
8
Very pleasant stay with excellent breakfast
Pros:

It was in a nice location and had a good atmosphere around the bar area . The room was nicely decorated with good amenities and staff were very pleasant and welcoming

Cons:

The bed although comfortable did feel quite small. The road near the hotel was closed for roadwork which meant we had to go quite a long way round to get to hotel.

2026-03-05 • via Nuitee
C
Clair • family_with_children • gb
9
2026-03-05 • via Nuitee
A
Anne • couple • gb
10
Lovely hotel and a great break away.
Pros:

The food was excellent and the accommodation was first class, with very helpful, friendly staff.
The location is excellent for walkers and is also close enough to Great Malvern to have a look around the town. ( despite the road works, which are due to complete in April 2026) I can highly recommend this hotel for a truly lovely break away.

Cons:

Nothing is was all lovely.

2026-03-01 • via Nuitee