City Hotel - HEEFA OHG

Hotels
6.9 (311 reviews)
Ellmenreichstr. 22 , Hamburg , de

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Children allowed

Facilities

Fax/photocopying
Non-smoking throughout
Adult only
Fire extinguishers
Invoice provided
Smoke alarms
Television in common areas
Front desk (limited hours)
Free wired internet
Internet access
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Cleanliness issues
Basic amenities

Categories

Cleanliness
5.29
Issues with cleanliness reported, including dirty walls and presence of insects in rooms.
Service
8.26
Staff were mentioned as friendly and accommodating.
Location
8.8
Excellent location mentioned for access to the main station and surrounding attractions.
Room Quality
5.75
Rooms generally clean but issues noted with size and minor maintenance.
Amenities
6.28
Basic amenities available; some guests expressed need for additional features.
Value for Money
7.74
Reasonable value for the price given the location and service.
Food and Beverage
6.29
No restaurant onsite mentioned; nearby options available.
Overall Experience
6.76
Mixed reviews; generally suitable for short stays but not for extended visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 10:44

Property Description

Welcome to City Hotel - HEEFA OHG, Your Home Away from Home in Hamburg!

Comfortable Rooms with TV
Experience cozy stays in our well-equipped rooms, each featuring a TV for your entertainment needs.

Convenient 24-Hour Front Desk
Our dedicated staff is available around the clock to assist you, ensuring a seamless stay from check-in to check-out.

Prime Location
Located just 800 meters from Mönckebergstraße and 1 km from Speicherstadt, City Hotel - HEEFA OHG offers easy access to Hamburg's top attractions.

Book your stay at City Hotel - HEEFA OHG now and make your Hamburg trip unforgettable!

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.9
Based on 311 reviews
Cleanliness: 5.29
Service: 8.26
Location: 8.8
Room Quality: 5.75
Amenities: 6.28
Value for Money: 7.74
Food and Beverage: 6.29
Overall Experience: 6.76
A
Anke • solo_traveller • de
8
2026-01-29 • via Nuitee
P
Peter • solo_traveller • de
7
2026-01-28 • via Nuitee
M
Menesiak • solo_traveller • pl
10
2026-01-28 • via Nuitee
A
Anne • couple • de
8
2026-01-26 • via Nuitee
D
David • couple • gb
8
Nice clean hotel for the price, happy to have private bathroom
Pros:

Cleanliness, very helpful staff, beds good. Location very good, main rail station close by. Very good shower.
Good bar next door.

Cons:

Very poor curtains (room 14). Bathroom too small but adequate.

2026-01-20 • via Nuitee
N
Nele • solo_traveller • de
7
2026-01-20 • via Nuitee
I
Igor • solo_traveller • de
7
2026-01-20 • via Nuitee
T
Till • extended_group • de
7
2026-01-20 • via Nuitee
V
Valentina • extended_group • es
5
Peligrosa zona y recepcionista nada amable
Cons:

El recepcionista del día 28/08
Que nos recibió en la noche muy antipático, nada amable y no se ofreció a ayudarnos con la maleta

2026-01-19 • via Nuitee
A
André • couple • de
5
2026-01-19 • via Nuitee
I
Isaiah • couple • us
8
Wonderful stay, would/will be coming back again next year
Pros:

Overall, Very nice experience, second year I have been here and the staff are wonderful. Room is perfect size for a place to crash after a day of exploring

Cons:

Wifi was spotty in places, I had to buy more data to use internet, but besides that that's the only downside

2026-01-19 • via Nuitee
P
Peter • family_with_children • gb
8
Happy with stay,small quite basic,but overall good booking
Pros:

Great location, quiet room,value for money

Cons:

Secure and felt safe, clean

2026-01-19 • via Nuitee
K
Karin • family_with_children • de
6
2026-01-19 • via Nuitee
J
julie • family_with_children • fr
8
Bien
2026-01-19 • via Nuitee
N
Nikolova • couple • ch
9
2026-01-18 • via Nuitee
J
Jeanett • couple • de
5
2026-01-13 • via Nuitee
A
Anne • solo_traveller • de
8
2026-01-12 • via Nuitee
M
Madlen • couple • de
9
Pros:

Das es zentral liegt, Preis - Verhaltensmäßig sehr gut ist, man trotzdem noch was unternehmen konnte & auf sein Gepäck aufgepasst wurde, für Sicherheit sehr gut gesorgt ist & es ruhig nachts ist.

2026-01-05 • via Nuitee
H
HARUO • couple • jp
5
Cons:

Es gab keinen Aufzug im Hause.

2026-01-04 • via Nuitee
H
Heike • couple • de
6
Wie erwartet und gesehen entsprach es der Realität
Pros:

Das Preis-Leistung Verhältnis war völlig okay.

Cons:

Für den Preis nichts. Ansonsten muss man ein anderes Hotel buchen.

2026-01-03 • via Nuitee