The Black Swan Hotel

Hotels
8.4 (1332 reviews)
25-26 Queens Street , Scarborough , gb

listing image 1
Show all photos

Facilities

Nightclub
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Darts
Karaoke
Non-smoking throughout
Evening entertainment
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good value
Cons:
Noise from the pub
Bathroom was quite cold

Categories

Cleanliness
8.21
The room was clean with tea and coffee facilities.
Service
8.88
Staff were friendly, welcoming, and helpful throughout the stay.
Location
8.62
Great location, close to the town and beach.
Room Quality
8.07
Rooms a little tired but perfectly serviceable.
Amenities
8.4
Facilities included a fridge and microwave in family rooms.
Value for Money
8.36
Great value for money with spacious and comfortable accommodations.
Food and Beverage
8.11
The pub offered a good selection of beers and spirits.
Overall Experience
8.58
Overall, guests found their stay enjoyable and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:32

Property Description

Central Location
Located in the heart of Scarborough, The Black Swan Hotel offers easy access to top attractions such as Scarborough Castle and Scarborough Beach.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities including flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Relaxing Amenities
Unwind in the hotel's garden, grab a drink at the bar, or explore nearby landmarks like Peasholm Park. The Black Swan Hotel provides a peaceful retreat for your Scarborough getaway.

To experience the charm and convenience of The Black Swan Hotel, book your stay now.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 1332 reviews
Cleanliness: 8.21
Service: 8.88
Location: 8.62
Room Quality: 8.07
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.58
H
Hodgkin • couple • gb
9
Will definitely stay again
Pros:

Room clean and tidy, bed comfortable staff very friendly

2026-06-05 • via Nuitee
N
Nagington • solo_traveller • gb
10
2026-06-05 • via Nuitee
D
David • solo_traveller • gb
10
Pros:

A great place for a stay in Scarborough. Lovely people.

Cons:

Nothing.

2026-06-04 • via Nuitee
N
Nick • solo_traveller • gb
7
Very well priced, comfortable and clean stay with warm welcome from the staff
Pros:

Great location for the centre of town, the sea front and the cinema on North Marine Drive that I was visiting Scarborough for.
Very friendly welcome, great beer and crisps.
Very helpful with car parking suggestions

2026-06-01 • via Nuitee
L
Lisa • couple • gb
10
2026-05-29 • via Nuitee
R
Ruddy • solo_traveller • gb
10
2026-05-29 • via Nuitee
T
Tanaka • couple • gb
9
2026-05-29 • via Nuitee
T
Tanaka • couple • gb
9
2026-05-29 • via Nuitee
S
sarah • solo_traveller • gb
9
2026-05-28 • via Nuitee
N
Nikki • solo_traveller • gb
9
Pros:

Close to everything, good value for money, friendly staff, clean room, smart tv, quiet, comfortable 😊

2026-05-27 • via Nuitee
I
Ian • solo_traveller • ug
7
Pros:

Friendly welcome and good central location. Small but good shower and budget pricing

Cons:

It wasn't the best of nights sleep. The mattress was worn, so I felt like I was being tipped off the bed. They should consider replacing these. Maybe it was just my room.

2026-05-27 • via Nuitee
E
emma • couple • gb
7
Nice cheap hotel would recommend
Pros:

Cheap and cheerful, clean and everything you need for nights stay. Included sky and amazon tv. Easy check in and out, lovely friendly helpful staff.

Cons:

The room was small but not an issue. The pub is in the centre so quite noisy at kicking out time but again, not an issue soon quietened off.

2026-05-26 • via Nuitee
K
Kristian • solo_traveller • gb
7
great place, just a couple of very small nitpicks
Pros:

I liked the fact the staff were very welcoming and showed me everything i needed to know, the room was nice if a little bit small but it was definitely functional for what i needed it for, the shower was excellent and a very good size and actually having sky tv was a big plus and bed was comfy enough for me too

Cons:

i didn't like the toilet seat as it kept coming off every time i sat on it, and personally not a fan of the reusing towels policy as where i am all for protecting the environment i do think reusing towels even if someone else has used them once is a bit unhygienic, but i brought my own towel so i wasn't going to make a big fuss about it

2026-05-25 • via Nuitee
K
Kerry • solo_traveller • gb
10
Pros:

Was clean and good area too

2026-05-25 • via Nuitee
J
julie • solo_traveller • gb
10
Pros:

Lovely clean room an bed every comfy, staff very friendly .Great location

Cons:

Nothing

2026-05-24 • via Nuitee
B
blackheartbeth • solo_traveller • gb
10
2026-05-24 • via Nuitee
S
Sarah • solo_traveller • gb
7
It was OK. The landlord was friendly.
Pros:

The room was fair for the price. The location was OK, but felt it was a little out of the way when walking from the seafront nearly 9pm alone.

Cons:

The heating was on and no way of turning it off. I didn’t realise until early hours of the morning. Then the landlord wasn’t on the premises, that said would I leave my room at 2am to find the owner, probably not.

2026-05-23 • via Nuitee
J
jiancong • couple • cn
7
Pros:

我们到得早，老板同意我们寄放行李，并亲自把我们行李箱送到房间，态度好。

Cons:

房间偏小，没电梯。

2026-05-21 • via Nuitee
R
Robert • couple • gb
8
Enjoyable stay
Pros:

Nice old pub. Very friendly staff. Was lucky to
park outside. Room had fridge and microwave bonus

Cons:

Couldn’t find hairdryer first thing in morning. No one to ask but probably could have phoned if desperate. Bathroom heating not working so bit chilly for shower. I’m being a bit picky here because everything else faultless

2026-05-20 • via Nuitee
R
Rosie • family_with_children • gb
10
MINT
Pros:

Everything!!! Been here twice now and will definitely return. Alfie is an absolute angel and will go above and beyond. Anyone wanting to visit this place I wouldn’t even hesitate, DO IT!

2026-05-19 • via Nuitee