The Black Swan Hotel

Hotels
8.4 (1190 reviews)
25-26 Queens Street , Scarborough , gb

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Facilities

Nightclub
Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Darts
Karaoke
Non-smoking throughout
Evening entertainment
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean rooms
Good value
Cons:
Noise from the pub
Bathroom was quite cold

Categories

Cleanliness
8.21
The room was clean with tea and coffee facilities.
Service
8.88
Staff were friendly, welcoming, and helpful throughout the stay.
Location
8.62
Great location, close to the town and beach.
Room Quality
8.07
Rooms a little tired but perfectly serviceable.
Amenities
8.4
Facilities included a fridge and microwave in family rooms.
Value for Money
8.36
Great value for money with spacious and comfortable accommodations.
Food and Beverage
8.11
The pub offered a good selection of beers and spirits.
Overall Experience
8.58
Overall, guests found their stay enjoyable and would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 12:32

Property Description

Central Location
Located in the heart of Scarborough, The Black Swan Hotel offers easy access to top attractions such as Scarborough Castle and Scarborough Beach.

Comfortable Accommodation
Guests can enjoy well-equipped rooms with modern amenities including flat-screen TVs, free WiFi, and private bathrooms with complimentary toiletries.

Relaxing Amenities
Unwind in the hotel's garden, grab a drink at the bar, or explore nearby landmarks like Peasholm Park. The Black Swan Hotel provides a peaceful retreat for your Scarborough getaway.

To experience the charm and convenience of The Black Swan Hotel, book your stay now.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.4
Based on 1190 reviews
Cleanliness: 8.21
Service: 8.88
Location: 8.62
Room Quality: 8.07
Amenities: 8.4
Value for Money: 8.36
Food and Beverage: 8.11
Overall Experience: 8.58
A
Antony • solo_traveller • gb
8
2026-03-20 • via Nuitee
R
Roberto • solo_traveller • gb
8
2026-03-19 • via Nuitee
J
Jane • couple • gb
7
The room was lovely and our host was amazing…but those seagulls… thought I would drop that in
Pros:

Our host was friendly and could not so enough for us I was a bit concerned when we walked into the bar

Cons:

The bar area could do with sprucing up

2026-03-19 • via Nuitee
R
Richard • solo_traveller • gb
9
Great little place above a pub
Pros:

Very friendly staff, quirky place above a pub, nice room, great location and value

2026-03-18 • via Nuitee
G
Glyn • couple • gb
10
2026-03-17 • via Nuitee
A
Adam • extended_group • gb
8
2026-03-15 • via Nuitee
P
Peter • solo_traveller • gb
7
2026-03-15 • via Nuitee
K
Kelly • couple • gb
10
Fantastic stay, most comfortable bed I’ve had in a hotel.
Pros:

There was nothing not to like about this hotel. The staff went above and beyond to help with my request of flowers being put in the room for our arrival as it was my wife’s birthday. A very good added bonus in the room was a fridge as I like to drink cold milk and my wife likes to drink cold pop so all good for that

2026-03-15 • via Nuitee
B
Bamford • couple • gb
10
Lovely and friendly place spot on real little gem in Scarborough
Pros:

Absolutly lovely and friendly place, can not thank them enough I thought id put in for my little dog to stay too but only realised it was a no pet accommodation once we got there luckily they let us have her there as it was only for 1 night, the staff ie: Alfie went up and beyond to make us feel comfortable and the lovely cleaner the next day too such lovely people I would love to stay again 😊 thank you so kindly

Cons:

Nothing it was exceptional thank you

2026-03-14 • via Nuitee
T
Tiffany • couple • gb
10
2026-03-13 • via Nuitee
D
Dawn • couple • gb
10
Pros:

Lovely Place to Stay... Definitely a Return Visit Needed... Alfie Gave The Best Advice to Get a Pizza..Best Pizza Ever...Alfie is an Asset to The Pub...TYVM Alfie x

Cons:

Nothing.... Spot on

2026-03-10 • via Nuitee
G
Gemma • family_with_children • gb
10
2026-03-09 • via Nuitee
J
Jonathan • solo_traveller • gb
8
Perfect for short stay in Scarborough
Pros:

Excellent value, just 10 minutes from the train station. friendy staff

Cons:

Nothing to dislike

2026-03-09 • via Nuitee
S
Stuart • couple • gb
9
2026-03-09 • via Nuitee
M
Mary • couple • gb
10
Pros:

Staff and rooms were excellent

Cons:

Nothing me and my granddaughter loved the place, we went there last year

2026-03-08 • via Nuitee
G
Gary • couple • gb
8
Good location with friendly staff
Pros:

Ideal choice for a short stay, good location and great host.

Cons:

N/A

2026-03-07 • via Nuitee
A
Adam • solo_traveller • gb
10
Pros:

Friendly staff clean good location 👌

2026-03-06 • via Nuitee
M
Marion • couple • mt
10
One night stay
Pros:

We had the best time. The guys running it were amazing...so friendly and helpful. Locals in the bar took us under there wings and we had a great one night stay.
Room was lovely and clean. Will defernatly be back again soon.

Cons:

There was nothing to dislike

2026-03-05 • via Nuitee
P
peter • couple • gb
9
Pros:

Excellent location, very nice staff and surroundings for a drink in the evening

2026-03-02 • via Nuitee
L
linay • couple • gb
9
Cons:

Having to leave 😕.

2026-03-02 • via Nuitee