Basingstoke Hotel

Hotels
•
Britannia Hotels
6.8 (3134 reviews)
Nately Scures, Hook , Hook , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Inadequate housekeeping
Noisy plumbing
Limited food options

Categories

Cleanliness
6.38
Reports of hair in the shower, noisy plumbing, and uncleaned rooms indicate lower cleanliness.
Service
7.85
General feedback about helpful and friendly staff, although there were service limitations due to housekeeping issues.
Location
7.89
The location is often noted as good and convenient for traveling and nearby amenities.
Room Quality
6.34
Mixed sentiments with some rooms being described as dated or not properly maintained.
Amenities
6.37
Several amenities reported as either lacking (such as not enough toiletries) or needing maintenance.
Value for Money
6.33
Feedback indicates that while some found it reasonable, others felt overcharged given the lack of housekeeping and limited food options.
Food and Beverage
5.88
Mention of poor breakfast options and lack of choices points to dissatisfaction with food quality.
Overall Experience
7.35
While there were many disappointments, specific positive experiences balance out the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:23

Property Description

Tranquil Countryside Retreat
Nestled in the serene undulating countryside, Basingstoke Country Hotel & Spa offers a peaceful escape with easy access to major roadways.

Modern Amenities
Enjoy complimentary WiFi access in all rooms and unwind in the fully air-conditioned property. Benefit from two daily WiFi sessions and make use of the landscaped courtyards for work or leisure.

Leisure and Convenience
Indulge in the leisure club's gym facilities for a small fee, and rest assured with a 24-hour front desk. With Windsor and Reading nearby, and London Heathrow Airport a short drive away, convenience meets comfort at our hotel.

Book your stay now and experience the perfect blend of relaxation and accessibility at Basingstoke Country Hotel & Spa.

Important information:

To stay free of charge, children under 15 must be accompanied by 2 paying adults. Meals are not included.

WiFi access is available in all bedrooms and guests can benefit from 2 free 20-minute sessions per day. Charges apply for unlimited WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.8
Based on 3134 reviews
Cleanliness: 6.38
Service: 7.85
Location: 7.89
Room Quality: 6.34
Amenities: 6.37
Value for Money: 6.33
Food and Beverage: 5.88
Overall Experience: 7.35
P
Penning • solo_traveller • gb
6
Little thought to training staff about dealing with other customers who were not arriving on coache
Pros:

Staff.Food.good....but no thought given to what customer s who were not there from tourist coaches

Cons:

The hotel is totally geared towards satisfying tourist coaches..Very little thought given to other customers requirements.

2026-07-15 • via Nuitee
L
Lee • solo_traveller • gb
10
Pros:

Staff very helpful and friendly good food had beverage rooms clean and tidy
Bit hot in rooms but fans provided

2026-07-15 • via Nuitee
J
Julie • solo_traveller • gb
6
Pros:

Comfortable rooms

Cons:

Inconvenient that hotel does not open restaurant on Sunday evening.

2026-07-14 • via Nuitee
M
Mark • couple • gb
5
Adequate but needs improvement.
Pros:

The location was good as we were attending a party nearby.

Cons:

Surly staff at reception declined to accommodate our early check in request. No rooms were ready despite the hotel being half empty. Unhelpful attitude gave a poor first impression.

No food service on Sunday evening and only one member of staff available at the bar.

Internal decor in poor repair, hand dryer not working in the Gents.

Breakfast was overpriced and extremely poor quality. No sausages, no fruit, overcooked bacon. Again staff levels were minimal although plates were cleared at rapid speed.

Would not return.

2026-07-14 • via Nuitee
J
Jim • extended_group • gb
8
2026-07-14 • via Nuitee
J
Jan • extended_group • gb
4
Very disappointing.
Pros:

No breakfast taken
Main room ok but bathroom needs attention room 117.

Cons:

Dinner on 23.6 was practically Inedible. Wilted salad starter, hot food been in trays too long, congealed and unrecognisable. Empty veg tray Broccoli! Broccoli cheese bake was inedible. Pudding 1 choice hot apple sponge and the worst custard I've ever seen. Water floating on the top and lumps underneath. No amount of stirring helped! No one to speak to about it. All this in over 30 degrees heat.
Reported Broken shower, freezing cold water on morning of 24.6.26 No resolution to the shower on 25.6.26 and no contact made to explain why.
Our stay of 2 nights offered x2 tea bags.
This was our 2nd stay. Cant believe how much it had changed!
Pool not available, contaminated incident blamed.

2026-07-13 • via Nuitee
M
martyn • solo_traveller • gb
1
Looks can be deceiving
Pros:

The exterior of the hotel looks good.

Cons:

Beds are so old the springs created backpain, the floorboards creaked all the time.
The plumbing was bad leaks from taps.
Staff members were not trained to deal with elderly or disabled..
Reception staff had to double up as bartenders. Eventhough I was informed that they were fully booked.
No management on site as Staff texting whilst dealing with customers.
Layout is vast with no clear layout posted on walls or map locations.

2026-07-13 • via Nuitee
A
Andrew • couple • gb
9
Good quality and good value
Pros:

High quality rooms, friendly staff

2026-07-13 • via Nuitee
V
Vincent • solo_traveller • fr
3
2026-07-12 • via Nuitee
A
Aloma • solo_traveller • gb
10
Very nice - will def book again.
Pros:

Good location - good check in - fantastic breakfast - large room - great fans were available in the very hot weather. Pity pool wasn’t open.

Cons:

Nothing we didn’t like

2026-07-12 • via Nuitee
C
Chris • extended_group • gb
8
Highly recommend staying, great location for Goodwood
Pros:

Really nice location, really clean and nice big rooms

Cons:

No aircon, a fan was provided but it was a struggle on the 2nd floor

2026-07-12 • via Nuitee
S
Sara • couple • gb
9
2026-07-11 • via Nuitee
A
Angphula • solo_traveller • gb
8
2026-07-11 • via Nuitee
A
Adedamola • couple • gb
10
Lovely
Pros:

Nice

Cons:

Nothing

2026-07-10 • via Nuitee
M
mark • solo_traveller • gb
4
Disappointing
Cons:

Restaurant closed in the evening and not much options from bar menu, breakfast hot food was dry from sitting under the lights and no fried eggs when I went in. Used the toilet in my room and found I had no toilet paper so had to use the hand tissues. Room 206 having 1 fan had no effect at all, only felt it if I stood up close to it to feel any eid.

2026-07-10 • via Nuitee
A
Adedamola • couple • gb
10
Lovely
Pros:

Comfortably

Cons:

Nothing

2026-07-10 • via Nuitee
A
Ann • solo_traveller • gb
5
Pros:

Very nice lounge areas, had a superb meal. Staff very friendly and helpful.
Outside areas were nice, just needed some tlc in the gardens.
Nice walks very close by, suitable for our dog.
We would book here again, but would make sure everything was completely in order before we committed to it.

Cons:

Unfortunately the a/c system had broken down in the bedrooms. We did receive a message from the hotel a few days before so we could have cancelled, but decided to go ahead as they said there were fans in the rooms. The fans worked very hard but it was almost unbearably hot in the bedroom which was on the top floor, and we had our dog with us so it was extra pressure to keep her cool as well
Also the swimming pool was closed for urgent repairs, which was the reason why I decided to book this hotel in the first place.

2026-07-09 • via Nuitee
P
Pat • solo_traveller • gb
10
2026-07-07 • via Nuitee
P
Power • solo_traveller • gb
6
2026-07-06 • via Nuitee
T
Tim • solo_traveller • gb
7
Perfectly adequate for a one night stay.
Pros:

It was cheap for a hotel. The reception staff were polite and friendly. Bottled water in the room.

Cons:

Bed was two singles pushed together so you had a dip/ridge in the middle. The towel rail in the bathroom had been disconnected from the power. There was no air conditioning.

2026-07-06 • via Nuitee