Basingstoke Hotel

Hotels
•
Britannia Hotels
6.8 (2952 reviews)
Nately Scures, Hook , Hook , gb

listing image 1
Show all photos
Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Terrace
Pets allowed
Lift / Elevator
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Comfortable beds
Cons:
Inadequate housekeeping
Noisy plumbing
Limited food options

Categories

Cleanliness
6.38
Reports of hair in the shower, noisy plumbing, and uncleaned rooms indicate lower cleanliness.
Service
7.85
General feedback about helpful and friendly staff, although there were service limitations due to housekeeping issues.
Location
7.89
The location is often noted as good and convenient for traveling and nearby amenities.
Room Quality
6.34
Mixed sentiments with some rooms being described as dated or not properly maintained.
Amenities
6.37
Several amenities reported as either lacking (such as not enough toiletries) or needing maintenance.
Value for Money
6.33
Feedback indicates that while some found it reasonable, others felt overcharged given the lack of housekeeping and limited food options.
Food and Beverage
5.88
Mention of poor breakfast options and lack of choices points to dissatisfaction with food quality.
Overall Experience
7.35
While there were many disappointments, specific positive experiences balance out the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:23

Property Description

Tranquil Countryside Retreat
Nestled in the serene undulating countryside, Basingstoke Country Hotel & Spa offers a peaceful escape with easy access to major roadways.

Modern Amenities
Enjoy complimentary WiFi access in all rooms and unwind in the fully air-conditioned property. Benefit from two daily WiFi sessions and make use of the landscaped courtyards for work or leisure.

Leisure and Convenience
Indulge in the leisure club's gym facilities for a small fee, and rest assured with a 24-hour front desk. With Windsor and Reading nearby, and London Heathrow Airport a short drive away, convenience meets comfort at our hotel.

Book your stay now and experience the perfect blend of relaxation and accessibility at Basingstoke Country Hotel & Spa.

Important information:

To stay free of charge, children under 15 must be accompanied by 2 paying adults. Meals are not included.

WiFi access is available in all bedrooms and guests can benefit from 2 free 20-minute sessions per day. Charges apply for unlimited WiFi access.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in public areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 14 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

6.8
Based on 2952 reviews
Cleanliness: 6.38
Service: 7.85
Location: 7.89
Room Quality: 6.34
Amenities: 6.37
Value for Money: 6.33
Food and Beverage: 5.88
Overall Experience: 7.35
J
James • solo_traveller • gb
4
Hotel California crossed with the Bates Motel
Pros:

Nothing really

Cons:

Having booked to NOT informed until I checked in that my room had no window and to check in I had to accept. The double bed in the broom cupboard was 2 single and the hot water took an age to come all the way down to the broom cupboard

2026-02-27 • via Nuitee
L
Laura-Jane • solo_traveller • gb
10
2026-02-26 • via Nuitee
S
Susan • solo_traveller • gb
5
You get what you pay for
Pros:

I’ve stayed here a few times. The first time I had an excellent room but the last few times the room I’ve been given was in need of TLC.
The location is near the M3 and Basingstoke and very near to where my mum lives Normally breakfast is buffet style with some foods only lukewarm and hard fried eggs, yesterday we were served freshly prepared English breakfast which was great

Cons:

The room needed some TLC.
There was mould evident on the ceiling in the bathroom and lime stains around the basin taps.
To get to the room which was the furthest away from reception you had to negotiate several sets of stairs, no lift available. My mobility is poor and I found taking a small overnight case up the stairs very difficult
The hotel is on the A30 and a little worrying when you leave due to the fast moving traffic
They only offer a 3 course evening meal and no bar snacks ( though advertised in the literature). If you want to leave the hotel there are various pubs and takeaways nearby and Hook it self isn’t far
I booked with Booking.Com with the internet price, which is very reasonable but obviously you don’t get the better rooms!

2026-02-26 • via Nuitee
R
Robert1212 • solo_traveller • gb
9
Surprisingly good
Pros:

Good nice clean room. Very quiet at rear of hotel. Good WiFi.

Cons:

N/A

2026-02-25 • via Nuitee
C
Caroline • solo_traveller • gb
7
Convenient and adequate
Pros:

Location , price and pet friendly, reception staff vey good and helpful

Cons:

Very noisy room , above kitchen .no plug in bath,
Limited menu, very limited wine list.

2026-02-24 • via Nuitee
M
Marilyn • couple • gb
2
We would not stay there again
Pros:

The breakfast was very nice we were very disappointed there was no food on Sunday night

Cons:

The rooms were very cold we had to move rooms as the bathroom was so cold

2026-02-24 • via Nuitee
S
Shaun • solo_traveller • gb
10
2026-02-23 • via Nuitee
S
Shaun • couple • gb
10
2026-02-23 • via Nuitee
K
Katharina • solo_traveller • gb
8
2026-02-22 • via Nuitee
R
Richard • solo_traveller • gb
10
2026-02-22 • via Nuitee
M
Michael • family_with_children • gb
8
2026-02-12 • via Nuitee
L
Last • extended_group • gb
3
Pros:

Food

Cons:

Room had a very bright green emergency light that made it difficult to sleep. Internet connectivity in the room was extremely poor and no TV signal.

2026-02-12 • via Nuitee
C
Colin • solo_traveller • gb
9
clean and pleasant food lovely
Pros:

Staff are very friendly and call me by my name which is always nice.

Cons:

There is a leak in the downstairs corridor near the spa been there a while so needs repairing asap.

2026-02-11 • via Nuitee
C
Caliope • couple • pt
10
2026-02-11 • via Nuitee
M
mr • solo_traveller • gb
10
2026-02-10 • via Nuitee
G
Greg • solo_traveller • gb
7
acceptable
Pros:

staff were friendly location was good parking was good room was up to standard

Cons:

hotel felt a bit jaded and old fashioned shower was only just ok gym facility had lots of old equipment and had a chaotic layout 3 out of the 4 treadmills did not work the gym assistant got one working and was very helpful but should not have had to do this. There was a leak in top half of gym with a bucket under it. main restaurant was not open and food was pub grub - perfectly acceptable for me but maybe not for everyone?

2026-02-09 • via Nuitee
K
kirsty • couple • gb
5
2026-02-08 • via Nuitee
J
Jim • couple • gb
1
2026-01-31 • via Nuitee
M
Msipha • couple • gb
9
All good and enjoying the stay
Pros:

The place is very neat and looks clean and enjoyable to use every thing in order

Cons:

Facilities easily to access

2026-01-29 • via Nuitee
S
Susan • solo_traveller • gb
6
You get what you pay for
Pros:

My mum lives in Basingstoke and I’m in West Sussex . She currently needs more support so I’m visiting once or twice a week. If twice then o stay overnight. The hotel isn’t far and it’s cheap . There’s breakfast available which is edible though like warm but you get what you pay for.

Cons:

The first time I had a lovely room on the ground floor. This week I was on the second floor. This room was older and needed some TLC. Breakfast is edible but the all English was like warm

2026-01-29 • via Nuitee