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Facilities
Property facilities
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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BBQ facilities
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Lift / Elevator
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Luggage storage
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Car hire
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Non-smoking throughout
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Private check-in/check-out
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Concierge service
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Kid meals
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Smoke alarms
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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24-hour security
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Security alarm
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Thermometers for guests provided by property
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Key card access
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Access to nearby indoor pool
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Free beach shuttle
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Free pool cabanas
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Wine release events
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Reception hall
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Covered parking
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Swimming nearby
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Charcoal grill
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
The Excelton Hotel in Palembang offers 5-star accommodation with impeccable services. Each guest room is equipped with modern amenities, including air conditioning, flat-screen TV, and a private bathroom. Selected rooms even feature a kitchen for added convenience.
Top-Notch Facilities
Guests can enjoy a range of facilities during their stay, such as a fitness centre, indoor pool, and a restaurant serving delicious meals. The hotel also provides free WiFi throughout the property, ensuring guests stay connected at all times.
Convenient Location
Located just a short distance from major stadiums and the airport, The Excelton Hotel is the perfect choice for both leisure and business travelers. With concierge services and a 24-hour front desk, guests can expect a seamless and enjoyable stay.
Experience luxury and comfort at The Excelton Hotel. Book your stay now for an unforgettable experience.
Property Policies
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Parking
Free public parking is possible on site (reservation is not needed).
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 1 year old stay for free when using an available cot.
People no matter the age stay for Rp 450,000 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.
Location
Guest Reviews
The hotel was well equipped with swimming pool, gym, and complimentary breakfast, which we liked.
The greeter staff at the main entrance of the hotel were pleasant and helpful; however, one of the front desk staff was not pleasant and borderline rude when we asked for extra room keys. I should have taken her name down, but I was in a hurry and frankly quite surprised with her attitude that I just let it slide. That experience alone left a sour taste in our mouth. The rest of the staff were fine.
B’fast Is very good
New interior & luxurious
Big bathroom & room
Excellent service for hotel at sumatra area
Noise from alley & another room
We can hear people talking , crying, screaming
Small breakfast restaurant
Small smoking room & hot
Good-sized room with a comfortable bed. Excellent breakfast
The airconditioning was too cold in the Piano Lounge
Club room was spacious and well equipped; bathroom was great.
Room layout of the corner Club room was not good; next time I would ask other than corner room.
The breakfast was included in the price and had a large variety of options. A (chief) waitress came to serve tea and coffee at the table and remembered the next morning what our specific preferences were. Though the entry of the hotel is located a bit cramped for cars, there is enough staff available to guide drivers and guarantee a smooth operation. The reception desk staff was also very helpful. English was no problem for them. No noise disturbance from outside the room.
The minibar was empty, we missed two smaller towels, the swimming pool was nice, but on both occasions we went it was very crowded, not making it a nice experience.
Smart hotel with pool on the top floor. Rooms well equipped and cool.air con. Or you dare cross the road there is a mini mart and KFC, there is also a pharmacy 50m away adjacent to the hotel. Hotel breakfast was included and had a great range of food with lovely machine coffee. I booked this hotel as it is 10 mins walk to the LRT and a 20 min ride to the airport. It is possible to walk but its rough going and difficult if you have anything more than a backpack. I used a taxi for the 5 min ride.
There are few decent hotels within walking distance of the LRT. It is possible if uou are used to walking along the street in Indonesian cities!!
The bed
They did not delver my laundry on time
Food, service, and cleaning room is very excellent.
Nothing.
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