Ritz Heritage

Hotels
6.5 (210 reviews)
H NO 228 CTS 1160OLD KHANDALA LONAVALA , Lonavala , in
dhirajkhandelwal25@gmail.com

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Luggage storage
Car hire
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Good facilities for the price
Cons:
Damp and dirty rooms
Cockroach in the room
Old construction

Categories

Cleanliness
4.58
Rooms were damp and dirty, with issues like cockroaches.
Service
8.05
The staff was friendly and welcoming.
Location
7.59
Standard quality for this hotel tier.
Room Quality
4.54
Old construction and damp rooms.
Amenities
7.57
Facilities were good as per the price.
Value for Money
6.53
Value reflects the quality of the experience.
Food and Beverage
6.58
Standard quality for this hotel tier.
Overall Experience
6.55
Overall impression was poor due to cleanliness issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 15:54

Property Description

Luxurious Accommodation
Ritz Heritage in Lonavala offers elegant rooms with modern amenities including flat-screen TVs and free toiletries. Enjoy the comfort of air conditioning and a cozy seating area during your stay.

Convenient Location
Ideally located near Kune Falls and Lonavala Railway Station, this hotel provides easy access to popular attractions like Bhushi Dam, Lion's Point, and Tiger Point. Perfect for exploring the beauty of Lonavala.

Exceptional Services
Experience top-notch hospitality with 24-hour room service, a responsive front desk, and secure luggage storage. The hotel also offers free WiFi, a garden for relaxation, and complimentary parking for your convenience.

Book your stay at Ritz Heritage now for a memorable experience in Lonavala!

Important information:

Please inform Ritz Heritage in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist.
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property.
Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures.
Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
It is not possible to stay at this property for Coronavirus (COVID-19) quarantine purposes.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.5
Based on 210 reviews
Cleanliness: 4.58
Service: 8.05
Location: 7.59
Room Quality: 4.54
Amenities: 7.57
Value for Money: 6.53
Food and Beverage: 6.58
Overall Experience: 6.55
B
Bhosale • solo traveller • in
5
Passable
2025-07-29 • via Nuitee
A
Aaqib • young couple • in
5
Passable
2025-07-24 • via Nuitee
K
Kaushal • family with young children • in
8
Very good
2025-07-16 • via Nuitee
C
Chavn • review category business travellers • in
2
Very poor
Pros:

Old construction

Cons:

Entrance only

2025-07-08 • via Nuitee
M
Mayur • young couple • in
4
Not pleasant!!
Pros:

The staff was friendly and welcoming. Facilities were good as per the price.

Cons:

The rooms were damp and dirty. The walls were all damp and AC was not cleaned. Cockroach inside room.

2025-06-23 • via Nuitee
S
Singh • family with young children • in
1
Bad
Pros:

Nothing

Cons:

Everything

2025-06-22 • via Nuitee
V
Vijay • family with young children • in
1
Bad
2025-06-21 • via Nuitee
S
Soni • family with young children • in
10
Exceptional
2025-06-12 • via Nuitee
J
Jui • family with young children • in
7
Good
2025-06-09 • via Nuitee
N
Naitik • young couple • in
1
Bad
Pros:

Nothing

Cons:

Everything.. the room and hotel is completely different than the pics.. booking.com should remove this fraud hotel from their website

2025-06-04 • via Nuitee
C
Chetan • family with young children • in
7
Good
2025-05-24 • via Nuitee
P
Patil • family with young children • in
6
Pleasant
2025-05-22 • via Nuitee
B
Brian • family with young children • in
4
Disappointing
Pros:

The room was cozy

Cons:

The front desk charges extra to what is mentioned, plus the facilities mentioned do not work like TV
Plus they don't accept cards , and should be mentioned on the booking site.

2025-05-14 • via Nuitee
T
Tewari • family with young children • in
8
Very good
2025-05-11 • via Nuitee
A
Anil • young couple • in
4
Not Good
Cons:

There is no food available at the hotel. You can not order food at the hotel. Washrooms were not clean. No place to keep clothes in the room.

2025-04-23 • via Nuitee
S
Sayyad • family with young children • in
9
Superb
Pros:

Food was delicious, staff is polite and helpful, location is perfect.

Cons:

There was nothing to unlike.

2025-04-18 • via Nuitee
C
Chandan • family with young children • in
3
Look for other options
Pros:

The manager tried to normalise the things which in fact are beyond his control.

Cons:

Fungus infested rooms, lots of cockroaches playing around, spider webs, shabby, bad aesthetics

2025-04-16 • via Nuitee
S
Sardar • family with young children • in
10
Exceptional
2025-03-30 • via Nuitee
F
Florence • family with young children • in
8
Very good
Pros:

Good service

2025-02-13 • via Nuitee
G
Gavas • young couple • in
1
Bad
2025-01-30 • via Nuitee