Hotel El Pasaje

Hotels
6.9 (64 reviews)
Calzada Santa Lucía Sur casa numero 3 , Antigua Guatemala , gt

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Facilities

Terrace
Family rooms
Pets allowed
Luggage storage
Fax/photocopying
Tour desk
Private check-in/check-out
Shuttle service (additional charge)
Concierge service
Shared kitchen
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Cleanliness issues
Outdated facilities

Categories

Cleanliness
4.81
Comments indicated issues with cleanliness and damaged fixtures.
Service
8.28
Welcoming employee and friendly staff mentioned positively.
Location
8.82
Described as convenient, walking distance to many attractions.
Room Quality
5.77
Concerns about room comfort and size, though some praised spaciousness.
Amenities
7.3
Amenities are functional but need improvement.
Value for Money
7.76
Reasonable pricing considering location and basic amenities.
Food and Beverage
5.81
No specific feedback provided on food quality.
Overall Experience
6.68
Overall acceptable experience with key issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:31

Property Description

Convenient Location
Hotel El Pasaje, located in Antigua Guatemala, offers easy access to popular attractions like Miraflores Museum and National Palace Guatemala. With a range of amenities and services, guests can explore the city hassle-free.

Comfortable Accommodation
The hotel provides well-equipped rooms with modern furnishings, including a desk, TV, and private bathroom. Guests can also enjoy the convenience of free WiFi, bed linen, and towels. Some rooms even feature a kitchenette for added comfort.

Exceptional Services
From a 24-hour front desk to a concierge service and shuttle service, Hotel El Pasaje ensures a seamless stay for all guests. The shared kitchen and terrace add to the overall experience, making it a top choice for travelers.

Book your stay at Hotel El Pasaje now and experience the perfect blend of comfort and convenience in Antigua Guatemala.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

6.9
Based on 64 reviews
Cleanliness: 4.81
Service: 8.28
Location: 8.82
Room Quality: 5.77
Amenities: 7.3
Value for Money: 7.76
Food and Beverage: 5.81
Overall Experience: 6.68
D
Daniel • solo_traveller • cr
10
2026-04-29 • via Nuitee
P
Patrícia Carla Breda • couple • br
4
2026-04-24 • via Nuitee
J
Jose Roberto • solo_traveller • br
9
Pros:

Nice staff, good location good valued.

2026-04-20 • via Nuitee
S
Samuel • solo_traveller • de
9
2026-04-12 • via Nuitee
M
Mario • solo_traveller • gt
8
Satisfecho
Pros:

Si

2026-04-10 • via Nuitee
E
Estuardo • couple • gt
9
Me parece. Muy bueno
Pros:

La habitación es muy agradable.

Cons:

No tenía agua para tomar

2026-04-09 • via Nuitee
W
Willem Frederik • extended_group • nl
9
Pros:

Net buiten het centrum, dus wel de rust.
Maar alles op loopafstand.
Supermarkt om de hoek .
Eigen badkamer bij de kamer,

Cons:

In de badkamer hangt een gordijn, Maar die kan je net zo goed niet ophangen omdat je er dwars doorheen kijkt
En bij onze kamer miste de spiegel in de badkamer

2026-04-08 • via Nuitee
E
Erik • couple • ec
8
Hotel bien ubicado
Pros:

Buena ubicación y El personal muy amable, dispuesto a ayudar

Cons:

Bastante básico. El baño gotea y el ruido dificulta el descanso

2026-04-06 • via Nuitee
R
Rodas • couple • gt
5
Pros:

Apesar que llegue de madrugada me recibieron.

Cons:

Las instalaciones son muy pequeñas, la cama tenia manchas, el baño no contaba con papel higiénico, champú o toalla. La señora que le abré la puerta al día siguiente nos juzgaba feo con mi esposo, ya le habíamos pagado y renegando no me quería abrir la puerta para ingresar a mi cuarto. Nos retiramos luego, para no estar viendo la cara a la señora.

2026-04-01 • via Nuitee
S
Shani • solo_traveller • il
10
Pros:

המיקום היה מושלם, הרחק מההמולה אבל מספיק קרוב כדי להגיע לכל מקום ברגל. פינת קסם שקטה ונהדרת. הצוות היה אדיב וקשוב. נהניתי מאוד.

Cons:

לא היו מים חמים במקלחת.

2026-03-31 • via Nuitee
C
Cortéz • solo_traveller • gt
9
Pros:

La ubicación es buena!

Cons:

La regadera de la ducha, gotea por poquitos

2026-03-31 • via Nuitee
E
Eugenia • extended_group • cr
5
Pros:

Nada

Cons:

Las camas flojas, muy reducido el lugar. Me fuí a otro lugar y no me quedé ahí.

2026-03-30 • via Nuitee
J
José • couple • gt
10
Pros:

El servicio de la seño de recepción.

2026-03-28 • via Nuitee
N
noel • couple • ca
10
2026-03-27 • via Nuitee
P
Paul • solo_traveller • de
5
Pros:

Nettes Personal, Zimmer relativ groß, warme Dusche

Cons:

Die Straße, aber auch das Personal ist sehr laut. Angegebene Ausstattung entspricht nicht der Beschreibung: es gibt keine Küche und die sogenannte Terrasse ist ein Wäscheplatz und Bauschuttlager, es gibt da nichts zum sitzen.

2026-03-21 • via Nuitee
A
Anais • solo_traveller • co
10
Pros:

Muy cercano al centro, la cama era cómoda y el personal muy amable, nos dejaron guardar las maletas la noche del volcán

Cons:

El baño SI tiene ducha caliente pero me pareció un poco complicada de usar, pero mi esposo la usó bien, es mañosa

2026-03-20 • via Nuitee
N
Nicholas • solo_traveller • us
8
Cheap, simple, good location
Pros:

Convenient location, busy street but quiet inside. Nice room, simple, reasonable.

Cons:

All good

2026-03-18 • via Nuitee
L
Lopez Catalan • couple • gt
10
2026-03-17 • via Nuitee
L
Lihi • solo_traveller • il
5
Pros:

Good value for money, the staff is very nice

Cons:

No hot water in the shower and there’s a curfew!!! After midnight they lock the main door so you can’t go in or leave

2026-03-17 • via Nuitee
Z
Zachary • couple • us
3
A rustic place that needs a lot of work—you get what you pay for
Pros:

The location was quite good in the city.

Cons:

The bathroom toilet pressure did not work so I could not flush the toilet. They took hours to fix it and it still didn’t work. This was really not okay. The curtains were see through so people could see you from the hallway. The price was really really good though.

2026-03-14 • via Nuitee