Muara Hotel and Mall Ternate

Hotels
6.9 (10 reviews)
Jl. Merdeka No. 19 , Ternate , id

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Cons:
Room not ready on time
Noisy environment

Categories

Cleanliness
5.11
Room next to a meeting room was very dirty and noisy.
Service
8.08
Standard service; minor delay in room availability.
Location
8.12
Convenient location but affected by noise.
Room Quality
6.07
Room not ready upon arrival; noise from meeting room.
Amenities
7.1
Standard quality for this hotel tier.
Value for Money
7.06
Offers reasonable value considering the location.
Food and Beverage
7.11
Standard quality for this hotel tier.
Overall Experience
6.58
Mixed experience due to cleanliness and service delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:10

Property Description

Terrace and Restaurant
Muara Hotel and Mall Ternate offers a charming terrace and a delightful restaurant for guests to enjoy a relaxing stay.

Comfortable Rooms
Guests can unwind in air-conditioned rooms with free WiFi, a desk, and cozy bed linens at Muara Hotel and Mall Ternate.

Convenient Services
With a 24-hour front desk and staff fluent in English and Indonesian, guests can expect exceptional service and local guidance during their stay.

Book your stay at Muara Hotel and Mall Ternate now to experience comfort and convenience in Ternate.

Check-in and check-out hours:
Check-out: 02:00 PM

Property Policies

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 12 years old stay for Rp 250,000 per person per night when using an existing bed.
    People no matter the age stay for Rp 250,000 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.9
Based on 10 reviews
Cleanliness: 5.11
Service: 8.08
Location: 8.12
Room Quality: 6.07
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 6.58
M
Marvin • couple • nl
6
Cons:

Ontbijt slecht. Receptie inchecken duurt erg lang.

2026-02-13 • via Nuitee
J
Jerome • extended_group • id
5
Cons:

Chambre pas prete a notre arrivée `a 14:00. Attente 30 minutes environ. Chambre a coté sale de réunion, tres bruyant.

2025-08-26 • via Nuitee
D
Dewi • group • id
8
Very good
2025-06-02 • via Nuitee
Z
Zaid • solo traveller • sg
7
Great only for short stay
Pros:

The room was spacious and the bed was comfortable. They clean the room every day.

Cons:

Aircon is not strong. Even at 16 Degree Celcius, it feels hot. The room does not get cold quickly. Bathroom looked a under maintained.

2024-10-30 • via Nuitee
E
Eddy • review category business travellers • id
6
Pleasant
2023-07-29 • via Nuitee
M
Meylinz_ • review category business travellers • id
6
Pleasant
2023-07-04 • via Nuitee
H
Hainz • young couple • de
7
Stopover
Pros:

Close to Airport

Cons:

non

2023-05-01 • via Nuitee
L
Lazarus • young couple • id
8
Very good
2022-09-11 • via Nuitee
L
Lazarus • young couple • id
8
Very good
2022-09-11 • via Nuitee
H
Hasan • review category business travellers • id
7
Good
2022-08-05 • via Nuitee
J
Junhong • review category business travellers • cn
7
not bad
Pros:

the room is good , clean , view is good ! staffs are helpful and attentive

Cons:

the breakfast has nothing, not fresh, plates are dirty, coffee not hot, no milk , cleanness at the restaurant to be improved

2022-07-29 • via Nuitee