Muara Hotel and Mall Ternate

Hotels
6.9 (11 reviews)
Jl. Merdeka No. 19 , Ternate , id

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Cons:
Room not ready on time
Noisy environment

Categories

Cleanliness
5.11
Room next to a meeting room was very dirty and noisy.
Service
8.08
Standard service; minor delay in room availability.
Location
8.12
Convenient location but affected by noise.
Room Quality
6.07
Room not ready upon arrival; noise from meeting room.
Amenities
7.1
Standard quality for this hotel tier.
Value for Money
7.06
Offers reasonable value considering the location.
Food and Beverage
7.11
Standard quality for this hotel tier.
Overall Experience
6.58
Mixed experience due to cleanliness and service delays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 19:10

Property Description

Terrace and Restaurant
Muara Hotel and Mall Ternate offers a charming terrace and a delightful restaurant for guests to enjoy a relaxing stay.

Comfortable Rooms
Guests can unwind in air-conditioned rooms with free WiFi, a desk, and cozy bed linens at Muara Hotel and Mall Ternate.

Convenient Services
With a 24-hour front desk and staff fluent in English and Indonesian, guests can expect exceptional service and local guidance during their stay.

Book your stay at Muara Hotel and Mall Ternate now to experience comfort and convenience in Ternate.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 02:00 PM

Location

Guest Reviews

6.9
Based on 11 reviews
Cleanliness: 5.11
Service: 8.08
Location: 8.12
Room Quality: 6.07
Amenities: 7.1
Value for Money: 7.06
Food and Beverage: 7.11
Overall Experience: 6.58
M
Marvin • couple • nl
6
Cons:

Ontbijt slecht. Receptie inchecken duurt erg lang.

2026-02-13 • via Nuitee
J
Jerome • extended_group • id
5
Cons:

Chambre pas prete a notre arrivée `a 14:00. Attente 30 minutes environ. Chambre a coté sale de réunion, tres bruyant.

2025-08-26 • via Nuitee
D
Dewi • group • id
8
Very good
2025-06-02 • via Nuitee
Z
Zaid • solo traveller • sg
7
Great only for short stay
Pros:

The room was spacious and the bed was comfortable. They clean the room every day.

Cons:

Aircon is not strong. Even at 16 Degree Celcius, it feels hot. The room does not get cold quickly. Bathroom looked a under maintained.

2024-10-30 • via Nuitee
E
Eddy • review category business travellers • id
6
Pleasant
2023-07-29 • via Nuitee
M
Meylinz_ • review category business travellers • id
6
Pleasant
2023-07-04 • via Nuitee
H
Hainz • young couple • de
7
Stopover
Pros:

Close to Airport

Cons:

non

2023-05-01 • via Nuitee
L
Lazarus • young couple • id
8
Very good
2022-09-11 • via Nuitee
L
Lazarus • young couple • id
8
Very good
2022-09-11 • via Nuitee
H
Hasan • review category business travellers • id
7
Good
2022-08-05 • via Nuitee
J
Junhong • review category business travellers • cn
7
not bad
Pros:

the room is good , clean , view is good ! staffs are helpful and attentive

Cons:

the breakfast has nothing, not fresh, plates are dirty, coffee not hot, no milk , cleanness at the restaurant to be improved

2022-07-29 • via Nuitee