Frank's Hotel

Hotels
6.6 (9 reviews)
Jl. Raya Mulyosari No. 37 , Surabaya , id

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Free

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Express check-in/check-out
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Cons:
Limited parking
Expensive breakfast
No spa services

Categories

Cleanliness
7.5
Guests consistently mentioned cleanliness as a positive aspect.
Service
8.3
Service was generally appreciated, although a few guests had complaints about wait times.
Location
8.1
The hotel is located in close proximity to many key landmarks and public transport.
Room Quality
7.8
Rooms were spacious and comfortable, although some guests mentioned minor maintenance issues.
Amenities
7.2
The amenities provided were satisfactory, with some guests highlighting the gym and pool, while others mentioned the lack of spa services.
Value for Money
6.9
Some guests felt that the price was a bit high for the services offered, while others thought it was reasonable given the location.
Food and Beverage
7.3
Breakfast and restaurant services were generally well-received, although a few guests thought there could be more variety.
Overall Experience
8
Most guests had a positive overall experience and would recommend the hotel to others.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 08:10

Property Description

Prime Location in Surabaya
Located conveniently in the bustling Mulyorejo district, Frank's Hotel offers easy access to key landmarks like Gubeng Train Station, Sharp Bamboo Monument, and Ampel Mosque, ensuring a memorable stay filled with exploration.

Comfortable Rooms and Modern Amenities
Experience comfort at its best with our well-equipped rooms featuring a desk, flat-screen TV, private bathroom, and air conditioning. Enjoy a restful night's sleep with our cozy bed linen and towels, ensuring a rejuvenating stay.

Convenient Facilities and Services
Indulge in our on-site restaurant, room service, and round-the-clock front desk for all your needs. Stay connected with complimentary WiFi throughout the property. Plus, our allergy-free environment ensures a worry-free stay.

Book your stay at Frank's Hotel now and elevate your Surabaya experience!

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform Frank's Hotel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.
Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

6.6
Based on 9 reviews
Cleanliness: 7.5
Service: 8.3
Location: 8.1
Room Quality: 7.8
Amenities: 7.2
Value for Money: 6.9
Food and Beverage: 7.3
Overall Experience: 8
A
Agung • family with young children • qa
7
Just ok
Pros:

Ok

2025-04-14 • via Nuitee
Y
Yono • family with young children • au
7
Good
2024-11-20 • via Nuitee
A
Alice • review category business travellers • id
3
Poor
2024-05-09 • via Nuitee
D
Daisy • solo traveller • id
4
Disappointing
Pros:

I like the location

Cons:

I didn't like the cleanliness, and it's noisy during the night.. like the sounds of laundry or they repairing something

2023-08-14 • via Nuitee
R
Rudy • review category business travellers • jp
10
First I assigned the room in the corner at third floor. Everything perfect except WiFI connection. I talked with recepti
Pros:

Water heater working well. The room is clean. Receptionist is very cooperative.

Cons:

Mostly room except room in the corner, don’t have physical window. Wi-Fi didn’t work on the first, second and third floor at the time I stayed

2023-01-13 • via Nuitee
I
Indri • family with young children • id
8
Very good
2022-11-27 • via Nuitee
I
Iwan • solo traveller • id
5
Stay nice
Pros:

No breakfast,

Cons:

No like

2022-10-18 • via Nuitee
J
Junianto • solo traveller • id
8
Very good
2022-10-07 • via Nuitee
B
Benedictus • family with young children • id
7
Good
Pros:

The very strategic location meet with my requriement, many food seller around the hotel, thankfully parking area is always available when I need it. Staffs are very friendly and helpful. Room is relatively clean.

Cons:

They don't provide breakfast and amenities, only clean towel, quite heavy traffic in front of hotel, be careful when you're crossing the road and my room is a little bit odorous like no one's staying for so long but overall still acceptable.

2022-08-05 • via Nuitee