Grand Swiss-Belhotel Darmo

Hotels
8.8 (337 reviews)
Jl. Bintoro No. 21 , Surabaya , id

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Family rooms
Fax/photocopying
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor sound insulation
Slow WiFi
High breakfast prices

Categories

Cleanliness
8.26
Several reviews noted cleanliness, but there were mentions of poor sound insulation which affected the overall perception.
Service
9.23
Staff received high praise for being friendly and attentive across multiple reviews.
Location
9.27
Location was frequently highlighted as a strong point, with proximity to restaurants and attractions.
Room Quality
8.72
Guests positively reviewed the room quality, mentioning spaciousness and comfort.
Amenities
8.75
Amenities were generally well-received, though some guests mentioned minor drawbacks.
Value for Money
8.71
The hotel offers a fair price for what is provided, according to multiple reviews.
Food and Beverage
8.76
Breakfast options were praised, but some guests suggested a need for more variety to cater to different tastes.
Overall Experience
8.73
Most guests reported a positive experience, enjoying their stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:56

Property Description

Luxurious 5-Star Accommodation
Experience luxury and comfort at Grand Swiss-Belhotel Darmo, just a stone's throw away from major attractions like Sharp Bamboo Monument and Submarine Monument.

Top-Notch Amenities
Indulge in the hotel's fitness center, indoor pool, and delicious dining options at the restaurant and bar. Enjoy the convenience of room service and stay connected with complimentary WiFi throughout the property.

Exceptional Service
With bilingual staff ready to assist you 24/7, your needs will always be taken care of. Whether it's arranging transportation or providing local tips, we've got you covered.

Ready to elevate your stay in Surabaya? Book now at Grand Swiss-Belhotel Darmo and make unforgettable memories during your visit.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    People no matter the age stay for Rp 600,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.8
Based on 337 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
E
Eddy • family_with_children • id
4
2026-02-12 • via Nuitee
K
Katrin • couple • de
10
2026-02-12 • via Nuitee
N
Nils Arne • family_with_children • de
9
Pros:

Das Personal war sehr freundlich. Die Lage ist ebenfalls hervorragend. Im Umkreis von etwa 2 km gibt es mehrere Bars, in denen man Bier bekommt. Auch die Anbindung an den Flughafen ist sehr gut: Ohne großen Verkehr ist man in ca. 30 Minuten am Airport.

Cons:

Die Badezimmertür schloss nicht richtig, aber das Problem wurde nach dem Hinweis an das Hotelpersonal schnell behoben.

2026-02-10 • via Nuitee
N
Nur Izyani • couple • my
9
2026-01-20 • via Nuitee
L
Lukas • solo_traveller • de
7
2026-01-20 • via Nuitee
E
Edwards • couple • my
10
good service and value
Pros:

good service and good value

2026-01-19 • via Nuitee
C
Christia • family_with_children • id
9
Pros:

The hotel is quiet but not far from the center. There are various options of restaurant nearby. Yhe breakfast is great!

2026-01-16 • via Nuitee
R
Riya A • family_with_children • sg
10
The room was clean and we had a good sleep after long journey.
Pros:

The breakfast was fantastic. Service is very good. Everyone is very friendly they go above and beyond..

Cons:

Everything was very good, cannot think of anything that didn’t like.

2026-01-15 • via Nuitee
D
Dachni • solo_traveller • id
9
Recommended hotel to stay for work and leisure ,,
Pros:

Location, nice breakfast with many options, staff also very friendly

Cons:

Nothing

2026-01-08 • via Nuitee
I
Imelda • family_with_children • sg
8
Delightful stay. Would patronise again.
Pros:

The breakfast was really good and the variety was wide. The Rawon was especially delicious. The staff Adnan and Subri were really hospitable and accommodating. They really enhanced the breakfast experience and the stay overall.

Cons:

I requested a connecting room on the lower floors but they were unable to meet my request. Nonetheless the beds were still comfortable and our rooms were not too far apart.

2026-01-07 • via Nuitee
H
hbaskara • family_with_children • id
8
I got an upgrade room. Thank you
Pros:

Location. It's nearby some restaurants & cafes. And the hotel is easy to find, close to main roads

Cons:

-

2026-01-01 • via Nuitee
A
Athaya • solo_traveller • au
10
2025-12-29 • via Nuitee
I
Iniky • extended_group • be
8
2025-12-23 • via Nuitee
P
Praveeta • solo_traveller • my
9
2025-12-21 • via Nuitee
E
Eni • family_with_children • sg
8
2025-12-18 • via Nuitee
A
Abdul • family_with_children • sg
7
2025-12-11 • via Nuitee
I
Ismail • family_with_children • my
8
2025-12-09 • via Nuitee
R
Reiken • family_with_children • nl
10
2025-12-09 • via Nuitee
J
Jamilla • couple • nl
9
Pros:

Super fijne kamer. Groot en fijn bed. Hele fijne (warme) douche. Uitgebreid ontbijt

Cons:

-

2025-12-05 • via Nuitee
B
Bert Kuiper • couple • nl
9
A friendly and well located hotel.
Pros:

The location is very good, a beautiful part of Surabaya, nice restaurants nearby.
The swimming pool and fitness room are very ok. Friendly and helpful staff. We even got some extra food!
Clean and spacious rooms. Coffee and water available. A very complete breakfast, there was even yoghurt.

Cons:

It would have been nice if there was a relaxing chair in the room.
The 2 bottles water were a bit small and not enough for 1 day (but after we asked, we got more water).

2025-12-02 • via Nuitee