Grand Swiss-Belhotel Darmo

Hotels
8.8 (388 reviews)
Jl. Bintoro No. 21 , Surabaya , id

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Clean rooms
Cons:
Poor sound insulation
Slow WiFi
High breakfast prices

Categories

Cleanliness
8.26
Several reviews noted cleanliness, but there were mentions of poor sound insulation which affected the overall perception.
Service
9.23
Staff received high praise for being friendly and attentive across multiple reviews.
Location
9.27
Location was frequently highlighted as a strong point, with proximity to restaurants and attractions.
Room Quality
8.72
Guests positively reviewed the room quality, mentioning spaciousness and comfort.
Amenities
8.75
Amenities were generally well-received, though some guests mentioned minor drawbacks.
Value for Money
8.71
The hotel offers a fair price for what is provided, according to multiple reviews.
Food and Beverage
8.76
Breakfast options were praised, but some guests suggested a need for more variety to cater to different tastes.
Overall Experience
8.73
Most guests reported a positive experience, enjoying their stays despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 03:56

Property Description

Luxurious 5-Star Accommodation
Experience luxury and comfort at Grand Swiss-Belhotel Darmo, just a stone's throw away from major attractions like Sharp Bamboo Monument and Submarine Monument.

Top-Notch Amenities
Indulge in the hotel's fitness center, indoor pool, and delicious dining options at the restaurant and bar. Enjoy the convenience of room service and stay connected with complimentary WiFi throughout the property.

Exceptional Service
With bilingual staff ready to assist you 24/7, your needs will always be taken care of. Whether it's arranging transportation or providing local tips, we've got you covered.

Ready to elevate your stay in Surabaya? Book now at Grand Swiss-Belhotel Darmo and make unforgettable memories during your visit.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.8
Based on 388 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
A
Adla07 • solo_traveller • at
10
Pros:

Ein schönes, sauberes Hotel. Sehr gutes Frühstück. Sehr freundliches Personal.
Besonders hervorheben möchten wir Salsa von der Rezeption, die uns geholfen hat eine Schifffahrt zu buchen, die für uns unbuchbar gewesen wäre. Wir empfinden das nicht als selbstverständlich und die Hilfe übertrifft die zu erwartende Gästebetreuung bei weitem.
Vielen lieben Dank nochmal an Salsa!

Cons:

Nichts

2026-08-28 • via Nuitee
E
Eugenie • couple • fr
10
Great value
Pros:

The breakfast is alsome and worth it price

2026-08-26 • via Nuitee
J
Jorrit • family_with_children • nl
9
2026-08-21 • via Nuitee
R
Roselijn • extended_group • nl
8
Uitstekend!!!!!
Pros:

Zeer luxe uitstraling, mooie kamers en vriendelijk personeel. Prachtig restaurant en een uitstekende uitgebreide ontbijtbuffet.

Cons:

Niets we hadden wel wat langer willen blijven.

2026-08-20 • via Nuitee
E
Esmee • solo_traveller • nl
8
Goed hotel
Pros:

Hotel was erg schoon en personeel erg vriendelijk.

Cons:

Surabaya was niet helemaal de juiste locatie voor ons.

2026-08-20 • via Nuitee
R
ROBERT • family_with_children • gb
8
Very comfortable but only come here to sleep as mainly for business
Pros:

Lovely modern comfortable rooms with amazing staff.

Cons:

The pool looked disused, not clean, in the shade. Needed more water. We did not use. Not what expect from a decent hotel. Breakfast could have done with more fruit and more pastries. The bar only served expensive beer and had sold out all other alcohol.

2026-08-19 • via Nuitee
A
Alex • family_with_children • nl
10
superhotel.
Pros:

Ontbijt was bijzonder luxeus en uitgebreid. Alles was gewoonweg heerlijk.
Staff is uiterst behulpzaam en vriendelijk, zonder dat het gemaakt voelt.

Cons:

Echt helemaal niets.

2026-08-19 • via Nuitee
M
Marjolijn • family_with_children • nl
8
2026-08-16 • via Nuitee
T
Theresia • solo_traveller • us
10
Pros:

Location near many good restaurants, the room was spacious

Cons:

The smell in the lobby was to overwhelming with chemicals smell or incense or both

2026-08-15 • via Nuitee
K
Katrin • solo_traveller • de
8
2026-08-10 • via Nuitee
T
Tjung • couple • id
8
Pros:

Untuk sarapan seperti hotel2 berbintang 4 pada umumnya....untuk kamarnya nyaman dan lega....kebersihan kamar juga baik serta lokasi hotel tidak terlalu jauh dari Mal

Cons:

Peredam kamarnya mesti diperbaiki karena suara mobil dan motor yang ngebut dengan knalpot berisik masih jelas kedengaran di posisi lantai 10 hadap Timur

2026-08-09 • via Nuitee
K
Karijoredjo • solo_traveller • nl
10
2026-08-08 • via Nuitee
E
Erwina Dewi Maharani • extended_group • id
1
2026-08-06 • via Nuitee
R
Rajae • solo_traveller • be
10
Incroyable
Pros:

Tout! Incroyable je recommande !

2026-08-06 • via Nuitee
A
Awadh A S Al Ameri • solo_traveller • ae
8
Pros:

1.Breakfast.
Watching football world cup in the middle of the nite in the lobby.

Cons:

Small towels

2026-07-24 • via Nuitee
S
Shaik Izzuddin • couple • sg
10
2026-07-24 • via Nuitee
H
Han-Yi • couple • tw
8
位置棒 房間乾淨舒服
Pros:

位置很棒！離市區跟機場都不遠。我們都很喜歡房間簡單不過該有的都有。view 很棒。浴室是乾時分離的，玻璃窗很有特色，水壓跟熱水都很棒。電視有YouTube 可以看！讚讚！

Cons:

我們吃了一天的早餐，價格不算便宜，選項雖然多但沒有什麼蔬菜，料理方式偏重口味

2026-07-21 • via Nuitee
S
samir • solo_traveller • fr
8
Hotel confortable
Pros:

Chambre très propre, confortable, grande.
Très bon lit!
Épicerie en face et de nombreux restaurants.
Salle de sport et petit déjeuner non testés

Cons:

Piscine un peu décevante...

2026-07-19 • via Nuitee
P
Prima • family_with_children • de
10
Pros:

Good service, friendly staff all perfect

Cons:

Nothing 😊

2026-07-16 • via Nuitee
N
Nasibli • solo_traveller • az
8
Amazing staff
Cons:

Location is not nearly in the downtown, more like geographical city center

2026-07-15 • via Nuitee