Tea Terrain Resorts & Spa

Hotels
8.5 (205 reviews)
Glenmary Road Kuttikkanam , Vagamon , in

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Guest education on local ecosystems and culture
Clubhouse
Electric bicycle charging station
Non-smoking rooms
Swimming pool
Restaurant
Room service
Family rooms
See all facilities

Review Highlights

Pros:
Excellent service
Beautiful location
Tasty food
Cons:
Poor cleanliness
Room maintenance issues
High prices for certain services

Categories

Cleanliness
6.83
Bathroom cleaning was notably bad; bed linen and towels felt unclean.
Service
9.8
Staff were very helpful and courteous, providing excellent service.
Location
9.34
Beautiful location, well-placed away from crowded areas yet accessible.
Room Quality
7.29
Rooms need better upkeep; issues with doors and amenities.
Amenities
8.82
The property had appealing amenities but some services didn't meet expectations.
Value for Money
8.28
Pricing seemed high given the issues with maintenance and service quality.
Food and Beverage
8.83
Food variety and taste were excellent but limited options for vegetarians.
Overall Experience
8.8
Overall enjoyable stay with beautiful surroundings despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 19:47

Property Description

Luxurious Accommodation with Stunning Views
Tea Terrain Resorts & Spa in Vagamon offers a picturesque setting with a garden, kids' club, and children's playground. The year-round outdoor pool and free WiFi add to the allure of this property.

Diverse Dining Options and Recreational Activities
Guests can indulge in buffet, à la carte, or continental breakfast while enjoying Chinese, Indian, and local cuisine at the on-site restaurant. The hotel also offers vegetarian and gluten-free choices. For recreation, guests can engage in activities like darts, squash, tennis, hiking, and cycling.

Multilingual Staff and Convenient Services
The hotel's reception staff fluent in English, Hindi, Malayalam, and Tamil, are ready to assist with local information. Additionally, the property provides free private parking and a paid airport shuttle service for guests' convenience.

Book now to experience a delightful stay at Tea Terrain Resorts & Spa!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 12 years old stay for Rs. 1,200 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for Rs. 1,500 per person per night when using an existing bed.
    People 6 years old and over stay for Rs. 1,800 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.5
Based on 205 reviews
Cleanliness: 6.83
Service: 9.8
Location: 9.34
Room Quality: 7.29
Amenities: 8.82
Value for Money: 8.28
Food and Beverage: 8.83
Overall Experience: 8.8
B
B • solo_traveller • in
8
Pros:

Location

2026-02-13 • via Nuitee
J
jaitly • family_with_children • om
9
2026-02-12 • via Nuitee
G
Gayatri • couple • in
9
2026-02-11 • via Nuitee
M
maran • family_with_children • in
10
2026-01-29 • via Nuitee
S
Sangamesh • couple • in
9
Must visit for a calm and relaxed stay.
Pros:

Excellent location, delicious food, courteous staff.

2026-01-16 • via Nuitee
H
Hanok • couple • in
7
Comfortable
Pros:

The environment and service was good

Cons:

Could do with some more maintenance in the rooms

2026-01-14 • via Nuitee
J
Jinto • extended_group • au
7
We stayed 2night and we really enjoined the private pool and the breakfast quality is amazing…1st day we got an individu
Pros:

Location and out look…

Food is great..😊

Cons:

Cleanliness not reached the expectations
If management focused on Maintenance and cleanliness..this facility will be a number one in this location…we like everything apart from that..

2026-01-14 • via Nuitee
J
Jismon • extended_group • au
10
2026-01-13 • via Nuitee
D
Denny • extended_group • in
10
Amazing resort. Very cordial staff. Food could be better. Loved the tea hut setup in the evenings
Pros:

Amazing service by staff

Cons:

Food could be wayyyyyy better

2026-01-10 • via Nuitee
K
Kiran • family_with_children • in
3
Very bad experience
Pros:

Very disappointing breakfast experience. The food was not good, staff was inattentive, and the live counter lady was rude to guests and even to her helper. No one was available to assist or guide us, and the tea and coffee quality was poor. Not the level of service expected from a resort.

Cons:

Honestly, everything needs improvement, especially the staff service and attentiveness.
There was no proper support from the staff in any area of the resort. We were traveling with aged parents (my father is 71 and my mother is 63), and since this is a hill-type resort with a lot of walking, we asked about car drop-off or assistance. We were told it is available only for aged people, which was confusing and disappointing, considering our parents clearly fall into that category. This was not what we expected.
One of the lady staff members at the reception had a very poor attitude, and overall the team did not appear welcoming or helpful. Hospitality was completely missing.
At the swimming pool, when we asked for assistance, we were told to call for help ourselves. In a resort of this standard, someone should already be present to guide or assist guests—no one was there.
Later, when we went to the fire pit area, a private meeting seemed to be taking place there. This was uncomfortable because we paid to enjoy these common facilities, not to feel excluded due to a meeting being conducted in a guest area.
Dinner service was another major disappointment. We ordered à la carte food at night, and the waiting time was over one hour. When we called to ask about the order, the staff themselves were unaware and even asked us what we had ordered. This level of disorganization is unacceptable, especially since we are experienced travelers and this is not our first resort stay.
Overall, the service quality, staff attitude, coordination, and guest handling were extremely poor. For the amount of money spent, this experience was very disappointing, and we are giving a very bad review based on our stay.

2026-01-09 • via Nuitee
K
Krishnan • couple • in
9
2025-12-29 • via Nuitee
P
Ponnada • family_with_children • in
7
2025-12-24 • via Nuitee
S
Saranya • family_with_children • in
10
2025-12-23 • via Nuitee
S
Sunny • family_with_children • in
6
2025-12-21 • via Nuitee
A
Anish K Mammen • family_with_children • ae
1
Absolute disaster staying in Tea Terrian Resort and Spa
Pros:

Unfortunately nothing

Cons:

Our overall experience was extremely disappointing. We had originally booked for two nights but decided to shorten our stay to one night due to the unacceptable conditions.

The rooms were dusty, and the staff did not appear to have proper procedures or training to address cleanliness concerns. The food quality was very poor. The bathroom conditions were alarming, with frogs and large snails present. The room walls had peeling paint, spider webs were visible throughout the room, and the curtains were heavily dust-laden.

To make matters worse, the bathroom amenities provided appeared to be partially used by previous guests, which is completely unacceptable from a hygiene and safety perspective.

Overall, the property fell far below basic hospitality and cleanliness standards, and the experience was a major disappointment.

2025-12-17 • via Nuitee
T
TITTU • family_with_children • in
9
2025-12-15 • via Nuitee
P
Pradeep • family_with_children • in
9
Pros:

Nice

Cons:

Rooms and ambience

2025-12-11 • via Nuitee
S
Sumod • couple • in
10
2025-12-08 • via Nuitee
V
Venu • family_with_children • gb
8
Pros:

Exellant

2025-11-08 • via Nuitee
A
Ajaikumar • family_with_children • in
8
2025-11-03 • via Nuitee