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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Garden
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Laundry
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Bar
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Ironing service
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Meeting/banquet facilities
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Car hire
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Children's playground
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Breakfast in the room
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Spa/wellness center
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Outdoor pool
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Concierge service
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Kids' outdoor play equipment
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Wine/champagne
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Cashless payment available
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Fire extinguishers
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Invoice provided
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CCTV outside property
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CCTV in common areas
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24-hour security
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Key card access
Review Highlights
Categories
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Property Description
Luxurious 5-Star Stay with Stunning Backwaters Views
Outdoor Pool and Fitness Centre: Enjoy a refreshing dip in the outdoor swimming pool or keep up with your fitness routine at the well-equipped fitness centre.
Culinary Delights and Relaxing Ambiance: Indulge in delicious meals at the on-site restaurant surrounded by lush gardens, or unwind with a drink at the bar.
Family-Friendly Amenities: Let your little ones have a blast at the children's playground while you relax and enjoy your vacation.
Experience luxury and comfort at Contour Backwaters Hotel Resort & Convention Centre. Book now for an unforgettable stay!
A deposit may be required at the property.
Location
Guest Reviews
Rooms were clean and neatly laid. Bathroom was also neat and well appointed. Mini bar was decently stocked. Drinking water was sufficient. Car park was available near the cottage. There was an open veranda by the room, well camouflaged from public sight, but with an excellent view. Breakfast was good.
The water drain above the veranda was clogged with leaves, and the rain water was overflowing on to the veranda. ( requires constant cleaning). For a Deluxe room, the size could be bigger, as the land area is NOT a constraint.
Excellent location and staff
Average
Food
The buffet breakfast was very satisfying. The items tasted fresh .
The name deceived : it was no resort with no backwater or anything of natural scenic beauty in sight.
Breakfast quality was good; however, the service could be improved. There were no timely refills, and we waited more than 10 minutes for appam. Additionally, coffee was not available during this time. We hope these aspects will be addressed to enhance the overall guest experience.
Unfortunately, my stay was below expectations due to multiple service and operational issues. Wi-Fi was not available in both rooms (C6 and C2). Despite reporting the issue to reception, no corrective action was taken.
I checked in on the 21st to rooms C5 and C6, and the following day moved to room C2. Only one room key was initially provided for two guests, and despite requesting an additional key, it was never issued. The key card for room C2 was not functioning, which was reported, after which a metal key was provided.
As we were using the metal key, the card key was later misplaced inside the room, and I was charged INR 500 for the lost key card. As someone working with an international hotel brand, this was my first experience being charged such a high amount for a key card, which was quite disappointing.
Overall, the lack of follow-up, basic service failures, and unexpected charges significantly impacted the stay.”
Calm and serene ambience and good food
Good and attentive staff
Parking could be under a shade for residents ; they could have solar electricity generation that will pay for the extra spent.
Subject: Feedback on Our Stay at Contour Backwaters Hotel Resort & Convention Centre
Dear Booking.com Team,
Thank you for reaching out for our feedback. We recently stayed at Contour Backwaters Hotel Resort & Convention Centre from March 4 to March 14, and we’d like to share our experience.
The hotel offers spacious cottages, which provide a sense of privacy. Our cottage had two attached rooms with separate entrances, making it convenient. The sit-out area outside each room was a nice touch for relaxing, but the lack of a ceiling fan made it uncomfortable during hot days, and occasional mosquito issues were a drawback.
However, we faced challenges with the management’s responsiveness—their replies to even basic inquiries were frustratingly unhelpful. A key tip for future guests: request two room keys at check-in, as the hotel does not proactively provide them. With just one key, the AC shuts off every time you leave, making the room extremely hot upon return.
On a positive note, the breakfast menu was excellent, and the waitstaff was outstanding, especially Vijayan, who ensured guests were comfortable. The Thali and fish curry at lunch were delicious. However, the dinner menu was inconsistent—some dishes were flavorful, but others, like the mutton biryani, fell short of five-star standards.
Additionally, while the staff was extremely helpful, the rooms could use some upgrades, particularly in furniture and electrical outlets. Some plug points had loose connections, requiring precise positioning to work, which was inconvenient.
Overall, while we had a comfortable stay, improvements in service, room amenities, and certain menu items would greatly enhance the guest experience.
Best regards,
Thomas Philip
Refer above
Clean and friendly staff ideal for local outings
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