Hotel Chalet

Hotels
7.9 (86 reviews)
7a Avenida , Chichicastenango , gt

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Children allowed
Pets allowed

Facilities

Free beach shuttle
Non-smoking rooms
Room service
Terrace
Family rooms
Pets allowed
Luggage storage
Safety deposit box
Tour desk
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Kind and helpful staff
Good location
Comfortable bed
Cons:
Could improve cleanliness
Limited breakfast options
Small rooms

Categories

Cleanliness
7.11
The shower could be a bit cleaner, but generally the bathroom was comfortable.
Service
8.58
The owner is very kind and helpful, providing necessary directions.
Location
9.12
Great location, just two blocks from the market and close to restaurants and shops.
Room Quality
7.57
The room was comfortable with a double bed but small.
Amenities
8.1
Internet was excellent and provided good functionality during the stay.
Value for Money
8.06
Correct price-quality ratio considering the overall experience.
Food and Beverage
7.11
Only coffee offered for breakfast, but there are shops nearby.
Overall Experience
7.58
Generally a good experience, with notable kindness from the owner.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:22

Property Description

Welcome to Hotel Chalet, your cozy 3-star retreat in Chichicastenango.

Luxurious Room Features:
Indulge in our spacious rooms equipped with modern amenities, including kitchenettes with a fridge, oven, and microwave for your convenience.

Convenient Services:
Enjoy round-the-clock room service, a welcoming terrace, and a shared kitchen during your stay. Benefit from our 24-hour front desk, airport transfers, and complimentary high-speed WiFi access.

Ideal Location:
Located just 138 km from La Aurora Airport, our hotel offers easy access for travelers seeking comfort and convenience.

Book your stay at Hotel Chalet now and experience a delightful blend of comfort and convenience during your visit to Chichicastenango!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM

Property Policies

  • Pets

    Pets are allowed. No extra charges.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Children and extra bed policy

    Children ages 5 and older are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GTQ 40 per stay.

Location

Guest Reviews

7.9
Based on 86 reviews
Cleanliness: 7.11
Service: 8.58
Location: 9.12
Room Quality: 7.57
Amenities: 8.1
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 7.58
A
Anderson • couple • co
8
2026-03-14 • via Nuitee
P
Pagnini • couple • it
9
Pros:

Il signore gentile

Cons:

Acqua fredda

2026-03-09 • via Nuitee
A
Agathe • extended_group • fr
7
Pros:

Bonne localisation, chambre avec salle de bains privative, rooftop ! Hotel simple et efficace

Cons:

Problème à l’arrivée, malgré le fait que notre réservation était indiquée sur Booking + sur le carnet à la réception, il ne semblait pas préparé à notre arrivée. Nous avons attendu et nous avons eu les 2 chambres mais qui ne correspondaient pas à la réservation.

2026-03-01 • via Nuitee
M
Michele • solo_traveller • ca
5
Pros:

The host was fantastic. When I realized I needed to leave and shuttles were not available he found me a friend to drive me.

Cons:

This is a very "tired" hotel and did not match the quality I normally get in Guate at this price.

2026-02-27 • via Nuitee
K
Kelvin • solo_traveller • ca
7
It was a convenient location and the price wss acceptable. But there are better options for not much more cost
Pros:

The value, location, bathroom, comfort was good

Cons:

Breakfast wasnt available, and the common areas were not very clean or tidy

2026-02-27 • via Nuitee
N
Nunziata • solo_traveller • be
6
Bon si pas d'autre choix
Pros:

L'emplacement. Très bien situé pour visiter le marché, les églises et le cimetière.
Eau chaude dans la douche.

Cons:

L'hôtel était vide, un peu triste. Voyageant seule, je ne m'y suis pas sentie à l'aise. Il n'y a pas de parties communes. Les photos sur le site ne semblent plus d'actualité. En tous cas, je n'ai pas reconnu l'endroit.
Le propriétaire est gentil. Néanmoins, il n'est pas très réactif. Aucune réponse reçue a une question posée via booking. Et difficultés de compréhension en face à face.

2026-02-25 • via Nuitee
J
Jan • family_with_children • cz
8
Pros:

Blizko centra, ciste pokoje, ciste socialni zarizeni, tepla voda.prijemna terasa na posezeni.prijemny pan domaci, poradi, vysvetli a komunikuje Anglicky.

Cons:

Okna netesni, psi domaciho stekaji a lehce to ve spolecnych prostorach smrdi. Prvni dojem ze spol3cnych prostorach a neporadek na recepci. Kuchynka neexistuje. Sem tam psi lejno na terase.

2026-02-22 • via Nuitee
M
Monica • couple • gt
10
2026-02-11 • via Nuitee
K
Karen • couple • gb
8
Great location in Chichi with a very friendly and helpful Host
Pros:

Don Manuel, the owner, was very friendly and helpful. We had two spotless rooms on the second floor. The best hot shower I’ve had in Guatemala. We could eat our breakfast downstairs and heat drinks etc. in the microwave.

Cons:

The downstairs eating area could do with an upgrade as it was very basic.

2026-02-08 • via Nuitee
S
Simon • extended_group • fr
8
Chambre avec tout ce qu'il faut.
Pros:

Logement au calme et pratique.

2025-09-12 • via Nuitee
A
Andrea • solo_traveller • uy
8
Un buen lugar de paso
Pros:

Me hospedé solo para pasar la noche porque había ido a visitar el mercado de Chichicastenango y seguía hacia Lanquín, por lo cual no quería volver al lago. Teniendo eso en cuenta, la habitación estuvo cómoda, era una cama doble. Aunque no tenía ventilador no hizo falta porque en la noche refresca lo suficiente para dormir bien.
El Internet estuvo genial, pude descargar varios videos para el resto del viaje e incluso ver algunos mientras estaba en el lugar.
La ubicación es muy buena, es a dos cuadras del mercado, a dos cuadras del lugar donde pasan los buses de turismo, y a unas 4 de la iglesia Santo Tomás y la plaza, además hay restaurantes, panaderías, y supermercados alrededor.
Por otro lado, el señor que atiende es muy amable, te da indicaciones que necesites para poder moverte alrededor.

Cons:

La ducha del baño podría estar un poquito más limpia, pero en términos generales el baño estaba bien, era cómodo.

2025-08-25 • via Nuitee
L
Linde • family_with_children • be
8
Pros:

Heel vriendelijke en behulpzame uitbater, correcte prijs-kwaliteit. Gezellig om te ontbijten op dakterras. Toen wij er waren, kon hij enkel koffie aanbieden maar er zijn winkeltjes in de buurt.

Cons:

In de ene kamer was het bed niet supercomfortabel.

2025-08-18 • via Nuitee
M
Mònica • family_with_children • es
8
Molt ben situat amb una atenció excel•lent!
2025-08-13 • via Nuitee
M
Marchi • family_with_children • it
7
Pros:

Il proprietario molto gentile. Quando siamo arrivati mancava una camera di tre che avevamo prenotato a causa di un inconveniente che aveva avuto, ma si è prodigato per trovarci una soluzione. La struttura è parecchio vecchia ma le camere sono pulite

Cons:

Si può pagare solo in contanti. Come detto, la struttura è molto vecchia e non accogliente. Le camere sono piccole. Ma se si va oltre l'apparenza,...va bene! Le foto su booking erano oneste e sapevamo cosa aspettarci.

2025-08-10 • via Nuitee
L
Linh • family_with_children • us
8
2025-08-01 • via Nuitee
A
Amber • couple • at
10
Pros:

The owner is the sweetest man ever and is there to get you whatever you need!Beautiful cozy little hotel

2025-07-28 • via Nuitee
A
Antoine • young couple • fr
10
Exceptional
Pros:

Manuel and his son were super welcoming and really helpful.
Highly recommend !
Thanks again

2025-05-31 • via Nuitee
J
Janet • solo traveller • be
5
NOT a good choice for me in Chichicastenango
Pros:

The location of this privately-run hotel was fine and just a 5-6 min walk from the center. The older gentleman who owns the place was friendly and helpful, though I needed to ask him for towels and toilet paper, which weren’t in the room. He kindly brought me a cup of boiled water to put my coffee packet in. He provided a little information about the city. I believe he occupies the second floor, but when I called out to ask him a question, there was no answer.

Cons:

Personally, I was not happy with this place. I had a ground floor room which, admittedly I chose, so I wouldn’t have to walk up to the third floor, past the barking dog. It was freezing cold and even the extra blanket I was given didn’t provide enough warmth. I let the water run several minutes in the shower but it was still cold, so I didn’t take a shower. The bed was hard and uncomfortable. But worst was the constant noise of barking dogs outside (and even the owner’s dog) as well as a rooster that crowed from midnight until dawn and I couldn’t sleep a wink. I cancelled the second night I had booked (after having found another hotel) and the owner reimbursed what I had paid for the second night with no hassle. Hotel Chalet cost GTQ 302 (€36) a night and the hotel I switched to cost GTQ130, with none of the problems. Perhaps the rooms on the upper floor are warmer, have hot water, and more comfortable beds … who knows? But due to the problems mentioned, I wouldn’t recommend it.

2025-03-11 • via Nuitee
C
Catharine • young couple • us
6
Pleasant
Pros:

Value for money. Adequate for our needs.

Cons:

Bathroom could have been cleaner.

2025-03-02 • via Nuitee
B
Breanna • solo traveller • au
8
Very good
2025-02-24 • via Nuitee