Hotel City Palace

Hotels
6.3 (276 reviews)
81 Englishia Line Road , Varanasi , in

listing image 1
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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Helpful staff
Good service
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
4.38
Many reviews indicated issues with cleanliness, particularly with the room smelling bad and being not clean.
Service
8.85
Positive mentions of helpful staff, especially Mr. Rajesh Gupta, highlight good service quality.
Location
7.89
Location was mentioned positively in one review, indicating a decent proximity to key areas.
Room Quality
4.84
Several complaints about room size, AC issues, and mismatch with booking imagery.
Amenities
6.87
Not specifically mentioned, considered standard quality for this hotel tier.
Value for Money
5.83
Reviews suggest that the stay was not worth the price charged.
Food and Beverage
5.38
Complaints about food quality and options available.
Overall Experience
6.35
The average experience was summarized as decent but with many complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 11:38

Property Description

Luxurious Accommodation with City Views
Hotel City Palace in Varanasi offers a 3-star experience with a terrace, free parking, and a restaurant. The rooms feature balconies with stunning city views, modern amenities like flat-screen TVs and air conditioning, and comfortable seating areas. Whether you're enjoying the free WiFi or the room service, our 24-hour front desk and concierge service are always available to cater to your needs.

Convenient Location and Nearby Attractions
Situated just 1.3 km from Varanasi Junction Railway Station, our hotel provides easy access to transportation. Explore the cultural landmarks like Kashi Vishwanath Temple and Dasaswamedh Ghat, both within a few kilometers. For travelers, the airport transfers from Lal Bahadur Shastri International Airport, located 25 km away, make your journey hassle-free.

Delicious Dining Options
Start your day with a delightful à la carte or vegetarian breakfast at Hotel City Palace. Our on-site restaurant ensures that guests enjoy a variety of culinary delights during their stay. Indulge in the flavors of Varanasi while experiencing top-notch hospitality at our hotel.

To experience luxury, convenience, and exceptional service, book your stay at Hotel City Palace now.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    People no matter the age stay for Rs. 350 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

6.3
Based on 276 reviews
Cleanliness: 4.38
Service: 8.85
Location: 7.89
Room Quality: 4.84
Amenities: 6.87
Value for Money: 5.83
Food and Beverage: 5.38
Overall Experience: 6.35
D
Dr Asit Das • couple • in
5
2026-04-10 • via Nuitee
R
Ramji • family_with_children • in
10
Pros:

Staf behaviour

2026-04-08 • via Nuitee
K
KRISHNA • family_with_children • in
1
Pros:

Room is very small

2026-04-01 • via Nuitee
R
Rajiv kumar • extended_group • in
6
Overall comfortable and rates are within budget
Pros:

Average food but location was quiet good to reach
And parking car inside campus

2026-03-23 • via Nuitee
R
Ritesh • couple • in
7
Staff were great
Pros:

It was ok

Cons:

Rooms were quite small in size

2026-03-11 • via Nuitee
G
Gautam • family_with_children • in
7
Pros:

Manager Rajesh Gupta is very cooperative with the guests.
Other staff are also good 💯

2026-02-08 • via Nuitee
L
Lalwani • family_with_children • in
3
Property picture wise and in reality are completely opposite
Pros:

02 Double beds were okay but bed sheets were not so clean also washroom was bad

Cons:

No lift from ground level and no tea/coffee maker in room. No breakfast option or early morning breakfast before 08:00 am

2026-01-28 • via Nuitee
M
Manish • solo_traveller • in
7
2026-01-19 • via Nuitee
P
Punam • family_with_children • in
2
2026-01-19 • via Nuitee
M
Masroor • couple • in
7
2026-01-19 • via Nuitee
M
MITTAL • family_with_children • in
1
Pros:

Staff is not cooperating

Cons:

10year chaild they charge extra money

2026-01-02 • via Nuitee
G
Gupta • couple • in
8
Cons:

All ok

2025-12-07 • via Nuitee
A
Aakash • extended_group • us
2
2025-12-06 • via Nuitee
P
Puneet • family_with_children • in
1
Pros:

Nothing just to ignore this, over priced I don't know why

Cons:

Food not good and room was not comfortable and under rated and over priced and 4th floor was smelling bad and not clean room and it was small property

2025-11-24 • via Nuitee
R
Rajbhar • family_with_children • in
10
2025-11-14 • via Nuitee
J
juan carlos • extended_group • es
7
Pros:

Ubicación,personal recepción y puerta

Cons:

Nada en particular

2025-11-08 • via Nuitee
R
Roy • family_with_children • in
5
2025-11-03 • via Nuitee
P
Pankaj • family_with_children • in
6
Not good
Pros:

Food

Cons:

Room shown in booking application and room on site 100% does not match

Very high amount charged by booking application

2025-10-27 • via Nuitee
A
Avijit • family_with_children • in
7
2025-10-09 • via Nuitee
M
Madhab • family_with_children • in
1
Pros:

Nothing

Cons:

Everything

2025-10-07 • via Nuitee