Heart of Ella

Hotels
8.1 (1401 reviews)
Ambagaha Pathana, Kithalella, Ella , Ella , lk

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Excellent breakfast
Beautiful views
Friendly staff
Cons:
Cleanliness issues
Location was far from town
Overpriced for the offered services

Categories

Cleanliness
7.23
Multiple mentions of cleanliness issues, such as a dirty bathroom and concerns about hygienic drying of laundry.
Service
8.7
Staff were friendly and helpful, but there were concerns about reception service.
Location
7.74
Noted as being far from town and up a steep hill, which impacted accessibility.
Room Quality
7.69
Mention of no AC and the room described as not meeting expectations for a 4-star hotel.
Amenities
8.22
Basic amenities available, but issues with breakfast hours and cleaning service noted.
Value for Money
7.68
High price for a service compared to a budget hotel; felt overpriced for the quality.
Food and Beverage
9.23
Breakfast was consistently praised as excellent.
Overall Experience
8.3
Mixed sentiments, but overall experience balanced by beautiful views.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:08

Property Description

Charming Accommodation in the Heart of Ella

Convenient Location: Located just 5.6 km from the famous Demodara Nine Arch Bridge, Heart of Ella offers easy access to popular attractions such as Little Adam's Peak and Ella Rock.

Comfortable Amenities: Enjoy a relaxing stay with a garden, terrace, and an on-site restaurant. The 24-hour front desk, room service, and free WiFi ensure a hassle-free experience for guests.

Cozy Rooms: Each room is thoughtfully equipped with a desk, private bathroom with complimentary toiletries, and comfortable bedding for a restful night's sleep.

Experience the beauty of Ella with a stay at Heart of Ella. Book now for an unforgettable getaway!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.1
Based on 1401 reviews
Cleanliness: 7.23
Service: 8.7
Location: 7.74
Room Quality: 7.69
Amenities: 8.22
Value for Money: 7.68
Food and Beverage: 9.23
Overall Experience: 8.3
O
Oleksandr • couple • ge
10
2026-09-04 • via Nuitee
C
Chamara • couple • lk
9
Pros:

View from room 👌

2026-09-03 • via Nuitee
L
Lexuri • solo_traveller • es
8
Pros:

La gente del hotel y el desayuno

Cons:

Pequeña habitación

2026-09-03 • via Nuitee
M
Masten Singh • extended_group • my
2
Need to re do all , not worth d money
Pros:

Near to town

Cons:

Dirty n maintain at all , run down

2026-09-02 • via Nuitee
M
Mario • family_with_children • es
9
Recomendable
Pros:

El dueño del hotel nos sirvió un desayuno fantástico. Fueron muy amables buscandonos tuk tuk y con las maletas. aunque está un poco apartado del centro pero en 2 minutos estas con un tuk tuk y estas apartado del bullicio para dormir y descansar bien.

Cons:

Todo bien,

2026-09-01 • via Nuitee
D
Dominique • family_with_children • de
10
Pros:

Wir hatten ein Zimmer in der obersten Etage. Das Badezimmer war wie neu, wir hatten einen tollen Ausblick auf Ella Rock. Der Balkon war recht groß und es gab dort kein Ungeziefer. Das Frühstück war sehr gut und die Angestellten alle sehr freundlich. Es gab sogar einen neuen Aufzug in die oberste Etage. Direkt schräg gegenüber gab es ein sehr gutes Restaurant.

2026-08-29 • via Nuitee
N
Natascha • couple • au
10
Amazing stay, we stayed 5 nights. Loved the sunrise in the mountains. Very peaceful. Street noises can be there sometime
Pros:

The views of the mountains are just amazing! Very friendly staff. Also nice breakfast!

Cons:

A bit far from town (500-700LKR per tuktuk ride) but we mostly walked down which isn’t too bad. The bathroom smelled a little bit, but didn’t bother our stay

2026-08-27 • via Nuitee
S
Sinidu • extended_group • lk
7
2026-08-25 • via Nuitee
T
Theijssen • family_with_children • nl
9
Heerlijk verblijf met geweldig uitzicht
Pros:

Onze eerste standaard kamer bleek zonder airco, wat we op zich geen probleem vonden. De eigenaar liet ons de deluxe kamer zien en we konden zonder problemen upgraden. De bedden zijn lekker zacht, de douche is warm en goede wifi op de kamer. Het uitzicht op Ella Rock is geweldig!
De eigenaar en personeel is enorm behulpzaam en regelde tuktuks, excursies en gaf tips om te doen. We heen er 4 dagen heel fijn gezeten

Cons:

Je hebt echt een tuktuk nodig om naar het centrum te komen, lopen is echt wel steil, maar je bent er dan ook met 5 minuten.

2026-08-25 • via Nuitee
N
Nerea • couple • es
5
Bien para una noche
Pros:

Instalaciones cómodas

Cons:

Está cerca de un basurero, la llegada es desagradable. Habían obras en frente del hotel que molestaban. Al hacer el ck out había una persona molesta por pagar 85€ por una habitación similar a la nuestra, nosotros pagamos 25€ por el precio que pagamos esta bien, no más.

2026-08-23 • via Nuitee
E
Ehab • couple • qa
8
Pros:

Location

2026-08-22 • via Nuitee
U
Ugur • couple • dk
9
Pros:

Good and comfortable stay. The view was good from the breakfast place. The staff was kind. The breakfast was good with a lot of Sri Lankan specialities. We enjoyed our stay here and recommend it.

2026-08-21 • via Nuitee
A
Arabella • family_with_children • gb
6
Best views in Ella. Comfortable stay.
Pros:

The views are stunning, looking over the best views in Ella. Amazing to have a balcony to experience the views. Rooms are comfortable, bathroom was clean and functional. Lift very helpful to get bags up the stairs.

Cons:

Location is up a very steep hill, cars had to drop us at the bottom but the staff were very helpful with bags so this was fine. Based slightly out of town so have to get transport in, tuk tuks are easy to navigate. Had to pay in cash as card machine wasn't working. Rustic breakfast and communal areas.

2026-08-19 • via Nuitee
H
Harianna • couple • it
10
Un’accoglienza calorosa ad Ella
Pros:

Una bellissima vista ed una buona posizione. Le camere sono ben arredate . Il proprietario ci ha fatto cambiare con una camera con una vista migliore della camera scelta, in quanto era libera . Colazione abbondante e ricca (anche per vegetariani)

Cons:

Nulla.

2026-08-16 • via Nuitee
A
adrian • solo_traveller • ch
7
2026-08-16 • via Nuitee
R
Raquel • couple • es
8
Pros:

El personal amabilísimo. Nos ofrecieron una habitación superior por el mismo precio. Las vistas son excelentes y la cama muy cómoda

2026-08-14 • via Nuitee
P
Philipp • couple • ch
9
2026-08-12 • via Nuitee
B
Beccy • couple • gb
8
2026-08-12 • via Nuitee
P
Philipp • couple • ch
9
Pros:

Extremely friendly, attentive and lovely staff and team!

2026-08-12 • via Nuitee
O
oren • solo_traveller • il
10
2026-08-11 • via Nuitee