Grand Cliff Ella

Hotels
7.9 (88 reviews)
Near 26 km post, Wellawaya Road , Ella , lk

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Facilities

Offsite parking discounted rates available
Parking
Restaurant
Room service
Terrace
Family rooms
Shared lounge/TV area
Shuttle service (additional charge)
Concierge service
Outdoor furniture
See all facilities

Review Highlights

Pros:
Friendly staff
Great food
Cons:
Cleanliness issues
Broken facilities

Categories

Cleanliness
5.98
Several mentioned issues with dirty towels, sheets, and presence of pests in the room.
Service
9.45
Staff were friendly and helpful, although response to complaints was lacking.
Location
7.99
Location was mentioned as being far from the city; however, there were scenic views.
Room Quality
6.94
Rooms had various broken items, affecting the overall quality of stay.
Amenities
8.47
Basic amenities were present but conditions were poor in some areas.
Value for Money
6.93
Perception of poor maintenance raises concerns about value for the price paid.
Food and Beverage
8.98
Meals prepared by the staff were outstanding, contributing positively to the experience.
Overall Experience
8.45
Mixed experience; stunning views contrasted with numerous issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-22 13:21

Property Description

Scenic Mountain Views
Experience breathtaking views of the mountains from your private balcony at Grand Cliff Ella. Each room is thoughtfully designed to offer comfort and relaxation with modern amenities such as a TV, desk, and plush bed linens.

Convenient Services
Enjoy a hassle-free stay with our 24-hour front desk, concierge service, and room service. Benefit from free WiFi throughout the property and make use of our airport transfer services for a seamless travel experience.

Explore Ella
Located just 5.6 km from the iconic Demodara Nine Arch Bridge, Grand Cliff Ella is the perfect base for exploring Ella. Visit nearby attractions like Hakgala Botanical Garden and Ella Spice Garden for a memorable experience.

Book your stay at Grand Cliff Ella now to enjoy a perfect blend of comfort and convenience during your Ella getaway.

Important information:

Managed by a private host

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

7.9
Based on 88 reviews
Cleanliness: 5.98
Service: 9.45
Location: 7.99
Room Quality: 6.94
Amenities: 8.47
Value for Money: 6.93
Food and Beverage: 8.98
Overall Experience: 8.45
J
Jaz • extended_group • gb
5
Uncomfortable
Pros:

The view

Cons:

The bathroom was dirty and the staff were playing loud music at night

2026-04-29 • via Nuitee
P
Paula • solo_traveller • de
10
Highly recommended
Pros:

The room was superb ans we can see awesome sunrise from our balcony

2026-04-27 • via Nuitee
P
paul • solo_traveller • fr
10
2026-04-27 • via Nuitee
L
Liam • solo_traveller • au
10
100% recommend
Pros:

Very clean and stylish boutique stay

2026-04-27 • via Nuitee
D
Dammika • family_with_children • lk
1
We made a reservation for 2 rooms for one day. Upon arrival, we requested to proceed with only 1 room and informed them
2026-04-05 • via Nuitee
M
Mine • couple • es
10
Pros:

I received first-class service from the moment I arrived at the hotel until the moment I left. The prime location of the hotel is a big plus. The facilities were top-notch, and the view from my room was simply stunning

2026-03-31 • via Nuitee
S
Sergio • solo_traveller • es
10
Value For Money, Best Service
Pros:

I had a wonderful experience at this hotel. From the moment I arrived, the staff were warm, welcoming, and very helpful. The service throughout my stay was excellent, and they always made sure I was comfortable.
The room was clean, well-maintained, and provided everything I needed. The overall atmosphere of the hotel was pleasant and relaxing.

2026-03-31 • via Nuitee
I
Ivon • extended_group • es
10
Pros:

The exceptional customer service at this hotel impressed me. They were always friendly and asked how our stay was going every time we walked in the door. They were also able to recommend places to get any meal that we needed.

2026-03-31 • via Nuitee
M
Mine • couple • gb
10
recommended
Pros:

I stayed at the most beautiful, elegant-looking hotel. The rooms are unique, with stunning views. The room rates are reasonable, too. I will come back for sure!

2026-03-29 • via Nuitee
I
Ivon • couple • fr
10
Lovely hotel highly recommend
Pros:

The hotel was beautiful, with clean and comfortable rooms. It was even better than expected. The price was terrific. There were great restaurants within walking distance. I would definitely stay there again.

2026-03-28 • via Nuitee
S
Sam dion • solo_traveller • ch
10
Highly Recommend 100%
Pros:

I had a wonderful stay at this hotel. From the warm welcome at reception to the smooth check-out process, everything was handled professionally. The rooms were clean, comfortable, and well-maintained. The staff was friendly, attentive, and always ready to assist. Overall, it was an excellent experience, and I highly recommend this hotel to anyone visiting the area.

2026-03-28 • via Nuitee
N
Natalia • couple • gb
1
2026-03-17 • via Nuitee
J
Jeff • solo_traveller • us
8
Good value- bad wifi
Pros:

The amazing view out the window

Cons:

The wifi was very bad

2026-03-09 • via Nuitee
E
Evgeniia • extended_group • ru
4
Pros:

Мы остановились здесь на одну ночь. Отель расположен в 15 минутах езды от Малого Пика Адама и Девятиарочного моста, что очень удобно для туристов.

Cons:

К сожалению, номер оказался в не очень хорошем состоянии: везде было грязно, постельное белье было в пятнах, и, похоже, брата кто-то укусил. Из туалета доносился неприятный запах канализации. Также стоит отметить, что шум автомобилей был слышен из-за близости отеля к дороге. Фотографии на сайте не соответствуют действительности.

2026-02-22 • via Nuitee
U
Uzma • family_with_children • ae
1
Pros:

Bed bugs, broken toilet doors, hot water was not working, full of mosquitoes... Broken toilet seat

Cons:

We booked 4 rooms, with almost everything broken , window was broken . One of the room was drivers room that was given to us as main room.... This property should be removed from booking.com. we explained everything to the staff that we were not able to sleep whole night however they were only insisting on full payment instead of apologising

2025-09-20 • via Nuitee
H
Hümmer • couple • de
4
Schöne Aussicht ohne Wohlfühlfaktor
Pros:

Der Ausblick aus unserem Hotelzimmer auf das Bergpanorama war fantastisch und das Hotelpersonal war sehr freundlich und steht’s bemüht. Leider war’s das dann auch schon…

Cons:

Die Sauberkeit im gesamten Zimmer lies zu wünschen übrig. Wir hatten dreckige Handtücher (wir haben sie wechseln lassen und haben erneut dreckige Handtücher bekommen) und schmutzige Bettlaken. Im Zimmer hatten wir mehrere Salamander sowie eine Ameisenstraße, welche wohl durch die nicht ganz verschlossene Eingangstür oder die undichte Zimmerdecke ins Zimmer gelangten. Im Badezimmer roch es stark nach Abfluss. Bei Regen war es durch das Blechdach extrem laut und durch die Balkontür gelangte Wasser in unser Zimmer und in die Nähe des Steckdosenbereichs.

2025-08-26 • via Nuitee
C
Cholpon • extended_group • ae
10
Pros:

Большой балкон с видом, удобное расположение

Cons:

Не было горячей воды

2025-08-24 • via Nuitee
D
Dinal • couple • lk
8
2025-08-23 • via Nuitee
A
Angelika • extended_group • de
7
2025-08-14 • via Nuitee
G
Geke • family_with_children • nl
6
2025-08-09 • via Nuitee