Hotel The Luxem

Hotels
plot no. 680 saraswati kunj sec 53 Gurugram plot no. 680 saraswati kunj sec 53 Gurugram , Gurgaon , in

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
Lift / Elevator
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Review Highlights

Cons:
Dirty rooms
Poor service
Unsafe location
Lack of amenities
Poor value for money

Categories

Cleanliness
2
Guests reported extremely poor cleanliness, highlighting unclean rooms with dirt, cigarettes, and holes/stains in the bedding.
Service
3
Service was lacking, with staff unable to address cleanliness issues adequately and causing inconvenience by not providing prompt assistance.
Location
4
The hotel's location was negatively affected by poor road conditions and safety concerns due to the presence of stray dogs, which made solo travelers feel unsafe.
Room Quality
2
Guests experienced subpar room quality with maintenance issues such as holes in the ceiling, stained bedding, and unclean rooms that forced some guests to seek alternative accommodation.
Amenities
2.5
Amenities were lacking or not properly maintained, as evident from the overall cleanliness and room quality issues reported by guests.
Value for Money
2
Guests felt that the price paid for the hotel did not align with the poor quality of services and accommodation provided, leading to significant dissatisfaction.
Food and Beverage
7
Although not mentioned in this review, breakfast and restaurant services received overall positive feedback based on other reviews.
Overall Experience
4
The overall experience was marred by numerous complaints relating to cleanliness, service, room quality, and value for money, resulting in guests having to seek alternative accommodation.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-29 09:52

Property Description

Convenient Location

Comfortable Rooms

Delicious Dining Options

Experience convenience and comfort at Hotel The Luxem - Behind Ibis Hotel Gurugram with a terrace, free parking, and a restaurant. Enjoy air-conditioned rooms with modern amenities and a 24-hour front desk for all your needs. Indulge in delicious breakfast options and make the most of the free WiFi during your stay.

Book your stay now and elevate your travel experience with us.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location