The Crown Hotel

Hotels
6.7 (485 reviews)
High Street , Alton , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Uncomfortable beds

Categories

Cleanliness
6.28
Several reviews mentioned dirty rooms and carpets, indicating a need for improvement.
Service
7.75
Friendly staff mentioned in multiple reviews, although some service issues were noted.
Location
8.29
Multiple reviews praised the convenient location near the station and town.
Room Quality
5.74
Negative comments about uncomfortable beds and dated decor impacted the room quality rating.
Amenities
6.27
Limited food services and amenities were frequently noted as a downside.
Value for Money
7.23
Some positive mentions about the price, but issues with room quality affected perceived value.
Food and Beverage
5.28
Breakfast and dinner options were limited, leading to lower satisfaction in this area.
Overall Experience
6.75
Mixed sentiments indicate that while there are positives, significant improvements are needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:50

Property Description

Luxurious Accommodation
The Crown Hotel in Alton offers stylish rooms with modern amenities, including flat-screen TVs and private bathrooms.

Dining and Entertainment
Indulge in a delicious Full English/Irish breakfast and unwind at the hotel's bar and restaurant. For some fun, guests can enjoy a game of darts on the premises.

Convenient Location
Situated near popular attractions like Jane Austen's House Museum and Frensham Great Pond and Common, The Crown Hotel provides easy access to explore the area.

Experience comfort and convenience at The Crown Hotel. Book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.7
Based on 485 reviews
Cleanliness: 6.28
Service: 7.75
Location: 8.29
Room Quality: 5.74
Amenities: 6.27
Value for Money: 7.23
Food and Beverage: 5.28
Overall Experience: 6.75
M
Martin • couple • gb
2
From outside it looks run down
Cons:

Family stayed here the night before us and said it wasn’t great looked unclean also only received an email the day before to say the bar and restaurant were both closed not what I’d expect from a booking.com hotel

2026-08-28 • via Nuitee
G
Gill • solo_traveller • gb
7
2026-08-28 • via Nuitee
W
William • solo_traveller • gb
10
Reasonably priced and comfortable
Pros:

Room was clean and beds were comfortable

Cons:

.

2026-08-27 • via Nuitee
Z
Zoe • solo_traveller • gb
2
2026-08-23 • via Nuitee
Z
Zoe • solo_traveller • gb
3
2026-08-23 • via Nuitee
N
Nicholas • solo_traveller • gb
10
Pros:

.

2026-08-21 • via Nuitee
B
Bronwyn • solo_traveller • gb
4
Pros:

Good location on the high street

Cons:

My TV remote was broken in half and held together with tape. Could only get BBC 1 and 2. No reception for all other channels. I booked a single room but was given a double which was rather cramped.

2026-08-19 • via Nuitee
T
Torben Adrian • solo_traveller • dk
8
Pros:

Good value for money, we were told that there would be no bar and restaurant beforehand. But there is a first class Itslian restaurant next door and several other pubs and cafes nearby. So no problem

2026-08-18 • via Nuitee
D
Dan • solo_traveller • gb
8
2026-08-18 • via Nuitee
D
darrell • couple • gb
9
Great location and staff
Pros:

Great room excellent size and we could check in early

Cons:

Shower and bathroom a little tired

2026-08-17 • via Nuitee
P
Patrick • solo_traveller • gb
8
Pros:

Really good helpful staff, nice clean room. Shame that refurb isnt finished. Missed the breakfast.. but did not detract from my stay.

2026-08-17 • via Nuitee
J
Jens • solo_traveller • se
5
Mysigt men är under renovering.
Pros:

Mysig hotell som tyvärr inte hade restaurang igångpga renovering, läget var helt ok,

Cons:

Sängen var utdaterad täcket fullt av fläckar. Duschen inte så fräsch och lågt vattentryck. Saknade klädupphängning på rummet. Och ac hade önskats.

2026-08-16 • via Nuitee
N
Nick • solo_traveller • gb
2
Pros:

Location

Cons:

Poor decor, broken bed or mattress

2026-08-16 • via Nuitee
C
Cheryl • solo_traveller • gb
8
2026-08-15 • via Nuitee
A
Antonios • solo_traveller • gb
10
It’s perfect for a short stay!
Pros:

Kind and friendly staff! Great location! Excellent value for money!

2026-08-14 • via Nuitee
C
Chris • couple • gb
3
2026-08-13 • via Nuitee
D
David • extended_group • gb
3
Poor
Cons:

Bar n resturant both close .. room poor ..shower run cold ..bedroom bed fallung to bits reason for all above was new owner ..and hole hotel being revampt ... didnt find this out until id booked the room , payed for it . Than had a message 1 hr later . This is not as decribed as on interner .. this isnt 5 star ..

2026-08-11 • via Nuitee
G
GARY • solo_traveller • gb
7
A good nights sleep ahead of my 10k Brutal Run
Pros:

The location was ideal for Brutal Run at nearby Bordon, the positioning of my room on the opposite side of the hotel away from the high street made it much quieter for sleeping and I was fortunate that the bar was closed for renovations so that helped keep things quiet

Cons:

thought the bed was a little small and the pillows a bit flimsy but that's the only minor fault I can think of

2026-08-10 • via Nuitee
P
Paul • family_with_children • gb
5
Pros:

Location

Cons:

Shower was broken

2026-08-10 • via Nuitee
D
DAVIS • solo_traveller • gb
7
Pros:

Clean and good customer service

Cons:

No Restaurant and bar (closed for renovation)

2026-08-09 • via Nuitee