The Crown Hotel

Hotels
6.7 (485 reviews)
High Street , Alton , GB

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Terrace
Family rooms
Luggage storage
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty rooms
Uncomfortable beds

Categories

Cleanliness
6.28
Several reviews mentioned dirty rooms and carpets, indicating a need for improvement.
Service
7.75
Friendly staff mentioned in multiple reviews, although some service issues were noted.
Location
8.29
Multiple reviews praised the convenient location near the station and town.
Room Quality
5.74
Negative comments about uncomfortable beds and dated decor impacted the room quality rating.
Amenities
6.27
Limited food services and amenities were frequently noted as a downside.
Value for Money
7.23
Some positive mentions about the price, but issues with room quality affected perceived value.
Food and Beverage
5.28
Breakfast and dinner options were limited, leading to lower satisfaction in this area.
Overall Experience
6.75
Mixed sentiments indicate that while there are positives, significant improvements are needed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:50

Property Description

Luxurious Accommodation
The Crown Hotel in Alton offers stylish rooms with modern amenities, including flat-screen TVs and private bathrooms.

Dining and Entertainment
Indulge in a delicious Full English/Irish breakfast and unwind at the hotel's bar and restaurant. For some fun, guests can enjoy a game of darts on the premises.

Convenient Location
Situated near popular attractions like Jane Austen's House Museum and Frensham Great Pond and Common, The Crown Hotel provides easy access to explore the area.

Experience comfort and convenience at The Crown Hotel. Book your stay now!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:30 AM

Location

Guest Reviews

6.7
Based on 485 reviews
Cleanliness: 6.28
Service: 7.75
Location: 8.29
Room Quality: 5.74
Amenities: 6.27
Value for Money: 7.23
Food and Beverage: 5.28
Overall Experience: 6.75
N
Nigel • solo_traveller • gb
5
Building works in progress......no drink or food or outdoor seats.
Pros:

If you want a bed for the night then the bedroom is clean and not uncomfortable.
The rest of the pub is closed for renovations (October 26) but Alton has numerous other pubs, bars, restaurants to visit.

Cons:

The entrance lobby of reception area and toilets is currently being renovated,
You can see that the bar areas have been gutted.
Workmen were there when I entered in the evening, walking over dust sheets past tools, tiles etc was unexpected to say the least,
No mention of the renovations is made prior to completion of a booking, only when you have paid.
I was informed that the renovations were due to complete in December.

2026-10-18 • via Nuitee
D
David • solo_traveller • gb
5
Pros:

Clean and comfy

Cons:

Under renovation so no facilities no bar no food wasn't told until after booed and paid for very disappointed

2026-10-16 • via Nuitee
G
Girts • solo_traveller • gb
5
Pros:

The location is great.

Cons:

Very small room and noisy environment.

2026-10-14 • via Nuitee
E
Emma • solo_traveller • gb
1
Absolutely shit
Pros:

Nothing

Cons:

Everything

2026-10-12 • via Nuitee
L
Liam • couple • gb
1
Not great
Pros:

Location

Cons:

There was Works being done which I wasn’t made aware off until after booking the property. Shower didn’t work had to go to another room to use a shower the tv signal wasn’t the best. Just felt grubby due to the building works being carried out.

2026-10-09 • via Nuitee
C
Clive • couple • gb
7
Very enjoyable short stay with friendly, helpful, staff.
Pros:

Central location and friendly staff.

2026-10-08 • via Nuitee
A
Anne • solo_traveller • ie
4
Cons:

The pub part was shut down and being renovated. My room was on the ground floor, and I had to go to the first floor and then go back downstairs to the room on the ground floor. The whole place was undergoing a big renovation job and I don't think it should have been open for business. While the owners notified me that there were no facilities to serve meals, I had not expected such a 'make do' set up.

2026-10-07 • via Nuitee
C
Ceri • solo_traveller • gb
2
2026-09-19 • via Nuitee
L
Lord Frazer Munro • solo_traveller • gb
6
Cheap and cheerful - priced according to quality
Pros:

Cheap and cheerful - you get what you pay for and it's priced according to what it offers so it's value fior money as a result
Good central location. Clean linen.
Nice shampoo.
Tea/Coffee tray was a nice touch considering the low price.

Cons:

Old bumpy mattress that you can feel the springs.
Very small shower.
Areas of the shower need a good bleach as they are a bit dirty at the bottom.
TV would only work properly on a couple of channels - the rest had intermittent interference due to signal quality issues.

2026-09-19 • via Nuitee
E
Edwin • extended_group • gb
8
Good value, excellent location.
Pros:

Good value, friendly staff, nice historic building with old wooden beams. Enjoyed the selection of artwork etc on the walls.

Cons:

The guest in the room below us decided to make a series of loud phone calls in the middle of the night which was highly disturbing. Not the fault of the hotel of course, but as it is the cheapest hotel in town it will inevitably have more inconsiderate behaviour such as this taking place.

2026-09-16 • via Nuitee
A
Andrew • solo_traveller • gb
3
2026-09-16 • via Nuitee
M
Marcin • solo_traveller • gb
1
Unfortunately, this was one of the worst hotel experiences I have ever had and I would not stay here again.
Pros:

The only positive thing was the location and the fact that the staff eventually acknowledged the problems with the property.

Cons:

The room was extremely small, had no window and had an unpleasant smell. The bar and restaurant were also closed due to renovation, which was not made clear to me when I booked the hotel. The overall condition and experience were completely unacceptable, so I decided to leave the property and find alternative accommodation.

2026-09-15 • via Nuitee
T
Thorpe • solo_traveller • gb
5
Pros:

As they are in a state of renovation it would be impossible to comment

Cons:

As they are in a state of renovation it would be impossible to comment

2026-09-15 • via Nuitee
C
Cheryl • solo_traveller • gb
8
2026-09-13 • via Nuitee
H
helene • couple • gb
5
Work in process after change of management
Pros:

Staff
Location

Cons:

No bar or restaurant being reburished but not open yet 3 months after starting

2026-09-12 • via Nuitee
M
martin • couple • gb
7
Comfy and conveniently placed
Cons:

TV was unwatchable due to poor/weak signal.

2026-09-10 • via Nuitee
M
Mary • solo_traveller • gb
8
Pros:

Very central to the town.

Cons:

All good. In process of renovating tho.

2026-09-07 • via Nuitee
I
Iulian Merticariu • solo_traveller • ro
8
2026-09-07 • via Nuitee
A
Ant • extended_group • gb
1
2026-09-03 • via Nuitee
J
James • couple • gb
5
2026-09-01 • via Nuitee