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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Business center
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Terrace
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Family rooms
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Garden
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Lift / Elevator
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Laundry
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Luggage storage
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Airport shuttle
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Safety deposit box
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Bar
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Fax/photocopying
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Soundproof rooms
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Hot tub/Jacuzzi
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Car hire
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Sauna
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Massage services
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Spa/wellness center
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Barber/beauty shop
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Private parking
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Airport shuttle (additional charge)
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Shared lounge/TV area
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Shuttle service (additional charge)
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Concierge service
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Wheelchair accessible
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Kids' outdoor play equipment
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ATM/cash machine on site
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Pool with view
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Higher level toilet
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Pool bar
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Airport shuttle (free)
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Outdoor furniture
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Sun loungers or beach chairs
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Sun umbrellas
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Airport drop off
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Airport pick up
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Shallow end
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Spa/wellness center services
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Kids' pool
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Manicure
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Pedicure
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Hair Salon Services
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Shuttle service
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Cashless payment available
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Fire extinguishers
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Tour/class on local culture
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Mobile app for room service
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Live music/performance
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Aerobics
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Located in Goma, the Goma Serena Hotel offers a 5-star experience with top-notch amenities. The hotel boasts a shared lounge, terrace, restaurant, and bar for guests to unwind and socialize.
Relaxation and Wellness
Guests can enjoy a year-round outdoor pool, fitness center, sauna, and garden, perfect for relaxation and rejuvenation during their stay. The property's serene ambiance provides a peaceful retreat for travelers.
Exceptional Service
With multilingual staff fluent in English, French, and Swahili, guests can expect exceptional service and assistance 24/7. The hotel also offers free shuttle service, room service, and free WiFi for added convenience.
Experience luxury and comfort at Goma Serena Hotel. Book your stay now for an unforgettable getaway.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
A deposit may be required at the property.
Location
Guest Reviews
The staff were kind and helpful, they offered pickup from the Gisenyi border and offered a local guide for Goma city tour to our guests
El servicio, la ubicación y muy buenas instalaciones por el lugar en que se encontraba
Que apagaban las luces del hall a la noche, el personal de recepción no muy profesional.
Thank you for a great stay. During difficult times you keep showing up with love, dedication and professionalism.
Terrible service for breakfast. Restaurant closed for dinner.
Everything, though the hotel was almost empty
I liked everything
The hotel is nice, good location in goma. Spacious rooms and gyms spa was great also.
Serviice delivery during our stay was far from satisfactory. The staff members appeared to be extremely slow in attending to our requests, and it was evident that there was a shortage of staff available to handle the guests' needs effectively. This lack of efficiency in service greatly impacted our overall experience at the hotel.
The location
The way things were solved
It was a great experience given the location.
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