The Phoenix Residency

Hotels
7.5 (100 reviews)
The Phoenix Residency , Near St Xaviers School , Nongthymmai, Nogkhriem , Shillong , in

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
BBQ facilities
Lift / Elevator
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Good ambiance
Courteous staff
Cons:
Poor cleanliness
Bad location
Room quality issues
Limited breakfast options

Categories

Cleanliness
6.75
The worst maintained rooms
Service
9.25
Very nice and helpful staff
Location
5.75
Location out of city, approach road is congested
Room Quality
5.75
They gave the worst room with no furniture
Amenities
7.75
Standard quality for this hotel tier
Value for Money
7.75
Standard quality for this hotel tier
Food and Beverage
7.75
Breakfast is not up to the mark
Overall Experience
9.25
Standard quality for this hotel tier
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 01:02

Property Description

Luxurious Accommodation with Garden and Terrace
Feel the comfort and luxury of a 4-star stay surrounded by lush greenery and a tranquil terrace. Enjoy a seamless stay with round-the-clock assistance, airport transfers, and complimentary WiFi.

Elegant Rooms with Modern Amenities
Relax in well-appointed rooms complete with a workspace, premium entertainment, and private bathrooms. Some rooms offer a balcony with stunning city vistas, ensuring a memorable stay.

Diverse Dining Options and Culinary Delights
Start your day with a delightful breakfast spread and tantalize your taste buds with a variety of Indian, Italian, and Pizza dishes. Special dietary needs are also catered to upon request.

Book your stay at The Phoenix Residency in Shillong for an unforgettable experience amidst comfort and convenience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children from 6 years old to 17 years old stay for Rs. 1,500 per person per night when using an existing bed.
    Children from 8 years old to 11 years old stay for Rs. 999 per person per night when using an available extra bed.
    People 12 years old and over stay for Rs. 1,200 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.5
Based on 100 reviews
Cleanliness: 6.75
Service: 9.25
Location: 5.75
Room Quality: 5.75
Amenities: 7.75
Value for Money: 7.75
Food and Beverage: 7.75
Overall Experience: 9.25
C
C V • extended_group • in
6
2026-02-10 • via Nuitee
A
Abhijit • family_with_children • in
9
Nice stay.
Pros:

The breakfast spread was nice, and the room was neat and clean.

Cons:

The entry location could be highlighted. I missed the signage twice, as it was small and not illuminated.

2026-01-19 • via Nuitee
S
Syed Javed • family_with_children • in
10
2026-01-15 • via Nuitee
T
TRAVEL HUB • family_with_children • in
10
2026-01-05 • via Nuitee
C
Chetan • couple • in
3
Poor
Pros:

Only the ambiance

Cons:

Complementary break fast was not upto the mark

2026-01-01 • via Nuitee
U
Utpal • couple • in
8
2025-12-27 • via Nuitee
C
COLONEL SUBRATA CHOWDHURY • family_with_children • in
1
Pros:

absolutely nothing

Cons:

I had booked a Super Deluxe Room, they gave the worst room with no furniture. They cheat people. Their actual business is food supply. The worst maintained rooms, no staff, chaos situation. Wha t you see in the photo is totally different.
Avoid this hotel, approach road is conjusted. Staff is very rude.

2025-12-10 • via Nuitee
A
Aggarwal • extended_group • in
4
2025-11-27 • via Nuitee
G
Goutam • extended_group • in
10
Good
Pros:

Service

Cons:

Room bathroom

2025-11-24 • via Nuitee
J
jagdip • family_with_children • in
7
Pros:

Irnis away from city and transport is too hight

Cons:

Location out of city

2025-11-11 • via Nuitee
V
Vinod • extended_group • in
1
2025-11-08 • via Nuitee
P
Paul • solo_traveller • in
9
Very good
Pros:

When we go for breakfast at 8:15 a.m., pooris, fruits etc are not available. This service needs improvement

Cons:

I've said in the comment before

2025-10-22 • via Nuitee
S
Susheel • extended_group • in
8
Pros:

Courtious staff. Clean room

Cons:

Breakfast

2025-10-11 • via Nuitee
B
Brijen • family_with_children • in
9
2025-08-25 • via Nuitee
M
MAJUMDER • extended_group • in
9
Pros:

Cool vives

Cons:

Nothing

2025-08-25 • via Nuitee
R
Ravi R Prabhakar • family_with_children • in
8
2025-08-24 • via Nuitee
A
Aman • couple • in
10
2025-08-14 • via Nuitee
P
Pritam • family_with_children • gb
10
2025-07-27 • via Nuitee
A
Anjan jyoti • extended_group • in
10
Pros:

Very nice and helpful staff
Rooms were clean , toilets were clean.
Food at the breakfast menu was very Good.

Cons:

Everything was good

2025-07-27 • via Nuitee
G
Garg • couple • in
5
2025-07-25 • via Nuitee