Graha Petulu Ubud by GenuineHost

Hotels
7.6 (68 reviews)
Jalan Raya Petulu , Ubud , id

Facilities

Health or beauty spa nearby
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
Safety deposit box
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Excellent location
Cons:
Poor cleanliness
Animal presence in room

Categories

Cleanliness
3.36
Multiple complaints about animal waste and filth in the room.
Service
8.83
The staff are absolutely lovely, providing excellent customer service.
Location
8.87
Excellent location as per guest feedback.
Room Quality
5.32
Room quality negatively impacted by cleanliness issues.
Amenities
8.85
Standard quality for this hotel tier.
Value for Money
8.81
Standard quality for this hotel tier.
Food and Beverage
8.86
Standard quality for this hotel tier.
Overall Experience
7.93
Mixed review; great staff and location but serious cleanliness concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 11:10

Property Description

Luxurious Accommodation
Graha Petulu Ubud by Pramana Villas offers 4-star accommodation near top attractions like Ubud Palace and Monkey Forest. The rooms are elegantly furnished with modern amenities including air conditioning and flat-screen TVs, ensuring a comfortable stay.

Relaxing Outdoor Facilities
Guests can unwind in the hotel's garden, shared lounge, or terrace, or take a refreshing dip in the outdoor swimming pool. For those looking for adventure, bike and car hire services are available, perfect for exploring popular nearby sites like Tegallalang Rice Terrace and Goa Gajah.

Convenient Services
Enjoy the convenience of room service and a paid airport shuttle service at Graha Petulu Ubud by Pramana Villas. With its prime location and excellent facilities, this hotel is the perfect choice for your stay in Ubud.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

7.6
Based on 68 reviews
Cleanliness: 3.36
Service: 8.83
Location: 8.87
Room Quality: 5.32
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.86
Overall Experience: 7.93
B
Barbara solo_traveller gb
10
Pros:

Excellent place, very quite so a little bit outside of the center but not that far. Lovely community and really nice staff

2025-12-11 via Nuitee
B
Barbara solo_traveller gb
10
Super friendly staff and excellent location
Pros:

Excellent location and the staff are absolutely lovely.

2025-10-27 via Nuitee
J
Joanna family_with_children pl
8
Pros:

Hotel bas nice and quite

2025-08-22 via Nuitee
M
marta couple it
1
ASQUERSO
Cons:

Como en las dos reclamaciones que he puesto sobre este alojamiento, diré de nuevo que la habitación tenía excrementos de animales día tras día a pesar de haberlos limpiado con mis manos, volvían a aparecer. En la cocina del hotel vimos una rata el primer día, seguidos del resto de animales que cohabitaban con nosotros en la habitación. Porquería y suciedad por todos lados.

2025-08-20 via Nuitee
H
Head young couple nz
5
Passable
Pros:

Beautiful valley across from the rooms.

Cons:

Location isn't good for getting to anything, you need to Grab everywhere. Room was okay, comfy bed with good mozzie net but we had a large lizard in the bathroom that had pooed everywhere on arrival and it didn't get cleaned. That room leaked a lot in the rain so we switched to the downstairs - much nicer.

2025-01-19 via Nuitee
D
Daniele with friends it
3
Bad experience at all.i
Pros:

Location and giungle view

Cons:

The sore points: the villa needs massive renovations, the pool area is almost abandoned, a piece of false ceiling collapsed while we were there. Many rooms have humidity problems, after some heavy rains we had water on the floor of two rooms, in another during the shower parts of the covering came off.
The service is poor, we preferred to cook our breakfast. This meant going into the kitchen, a nightmare. Everything was very dirty and only after repeated requests was a partial cleaning given, absolutely inadequate but at least it was done.
For each room for two people they were given only one towel each which therefore had to be used for the shower, body and face. Never seen anything like it.
The house being close to the jungle is populated by insects and this is understandable, however the staff does not clean the excrement of the large geckos that live in the common room.

2025-01-03 via Nuitee
E
El with friends ma
9
Superb
2024-12-26 via Nuitee
P
Priya young couple au
6
Pleasant
Pros:

The property is affordable and has the option to rent a bike. Staff is friendly and helpful

Cons:

The breakfast had limited options to offer. Cleanliness was ok

2024-10-16 via Nuitee
T
Tamar with friends cz
9
Superb
2024-10-11 via Nuitee
P
Pooja family with young children in
9
Superb
Pros:

The staff were very kind and supportive and helped us with scooter rent and they even helped us in getting cake for birthday surprise… especially Sanktu. Sorry if the name has spelling mistake

Cons:

Just the location is little away and no place for 4wheeler parking

2024-09-07 via Nuitee
R
Roy young couple in
8
Value for money. A bit away from the hustle bustle of Ubud town.
Pros:

Staff was very courteous and always quick to address concerns. Room was pretty spacious.

Cons:

Pool and rooms weren't cleaned daily. Food options throughout the day are limited except breakfast.

2024-09-04 via Nuitee
R
Russell group au
1
Bad
2024-08-14 via Nuitee
E
Elston with friends in
9
Superb
2024-05-21 via Nuitee
S
Semoon young couple my
6
Pleasant
2024-05-16 via Nuitee
M
Moys young couple co
9
Superb
2024-05-16 via Nuitee
N
Nafis young couple bd
10
Exceptional
2024-04-28 via Nuitee
J
Jake solo traveller gb
10
Exceptional
2024-04-27 via Nuitee
S
Sir young couple ph
10
Exceptional
Pros:

The staff was very welcoming! They have 24hrs staff available which was amazing.

Cons:

The shower heater can be improved.

2024-04-03 via Nuitee
L
Lida review category business travellers nl
4
Not a 4 star stay if you ask me
Pros:

The room was spacious and the airconditioning was good. The room was clean!

Cons:

For a 4 star hotel it was a bit disappointing
- One day I had no warm water in the shower
- The smell in the bathroom was awful (very chemical smell)
- At night there was a really annoying noise it sounded like there were rats or mouses in the ceiling so that didn’t feel very save (animal noises but don’t know which animal exactly because I didn’t see)

2024-03-31 via Nuitee
F
Federico solo traveller it
7
Good
Cons:

The place is far from the center and the street to get there is very busy. The facility were poorly maintained, the area around the pool was not maintained at all. The room wasn’t very clean, there were dead bugs on the net of bed and the air conditioning motor was right a side of the bed so impossible to keep it on while sleeping. A lot of rooster around.

2024-03-17 via Nuitee