Poka Ubud Hidden Paradise & Spa by EPS

Hotels
8.5 (836 reviews)
Jln. Raya Petulu, Ubud , Ubud , id

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Private pool
Good food quality
Cons:
Limited food options
Driveway complaints

Categories

Cleanliness
8.08
Generally positive sentiment but issues with breakfast and some concerns about cleaning frequency.
Service
9.05
Staff was very accommodating and friendly.
Location
8.59
Location was calm and peaceful, contributing to a relaxed stay.
Room Quality
8.54
Guests found the rooms clean and well-equipped.
Amenities
8.57
The private pool and breakfast service were highlights.
Value for Money
8.53
Food options were good for the price, though varieties were limited.
Food and Beverage
8.08
Generally good food but some variety issues noted.
Overall Experience
8.55
Overall very positive, minor issues with cleanliness and food variety are acknowledged.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:50

Property Description

Luxurious Accommodations
Poka Villa & Spa in Ubud offers air-conditioned rooms with modern amenities, ensuring a comfortable stay. From a flat-screen TV to a private terrace, every detail is designed for your relaxation.

Relaxation and Recreation
Indulge in the indoor pool with serene pool views or explore the area with bike and car hire services available. For nature enthusiasts, hiking at Saraswati Temple or cycling at Tegallalang Rice Terrace are just moments away.

Exceptional Services
Enjoy a seamless stay with concierge assistance, room service, and a 24-hour front desk. Start your day with delicious à la carte and Asian breakfast options. Plus, stay connected with free WiFi throughout the property.

Experience luxury and convenience at Poka Villa & Spa. Book now for an unforgettable stay in Ubud.

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

8.5
Based on 836 reviews
Cleanliness: 8.08
Service: 9.05
Location: 8.59
Room Quality: 8.54
Amenities: 8.57
Value for Money: 8.53
Food and Beverage: 8.08
Overall Experience: 8.55
G
Gabriel extended_group it
5
Molto accogliente bagno acqua fredda molti insetti in stanza
Pros:

Molto bella l’accoglienza

Cons:

Per standard europei insetti però normalità per l’isola dove siamo piscina freddissima
Acqua solo fredda per fare la doccia

2026-08-08 via Nuitee
L
Lily family_with_children us
10
A real PARADISE! It is Heaven on Earth.
Pros:

Poka Villa is a real piece of PARADISE!!! It is truly a hidden gem in the jungle of Ubud, close to the main highlights of the city (such as the sacred monkey forests, the kacek show, etc.) *and* it is quiet and peaceful at the same time. The staff is wonderful, so welcoming, professional, caring and helpful! A Special mention to GITA for her kindness and warmth, and to Dedek. Everybody sincerely do their very best to make our stay a unique and special experience in Bali. My room had the jungle view, with a private pool, a very large terrace, etc. The room is big, clean, with all amenities (safety box, kettle, bath robes, a bath tub -and- a shower, the A/C was perfect, etc.) The king sinze was confortable, the bedsheets and towels smell so good. :) The food at the restaurant Helio Star is the best of my life!! I had smotthies, smoothies bowl, poke bowls, etc. They can deliver to your room. Everything was 100% PERFECT and it will sincerely make memories in my mind and heart forever. I highly recommend this hotel, with all the comfort you can dream of and the quiet and intimate peace far from the big resorts... The nature around is stunning and the site is well maintained. The reception can arrange transfert, taxis, etc. for you. You really feel like at home and like a special guest. Thank you again Poka Villa, I hope to be back very soon! Lily B.

2026-08-07 via Nuitee
D
Delana couple au
10
2026-08-07 via Nuitee
M
Muhyo couple nl
1
Very bad experienc
Pros:

My experience was extremely disappointing. I never expected anything like this.

The cleanliness was very poor. There was a very strong and unpleasant smell coming from the shower and the drainage. I informed the staff about the issue, and they told me they had cleaned it. However, when I went back to the bathroom, the bad smell was still there.

When I tried to sleep, I couldn’t because there were many lizards in the room. I saw lizards beside me and even above me. It may seem normal to the hotel, but it is not normal for guests. We don’t come to stay in a room full of lizards. Imagine trying to sleep with lizards crawling around you. I could not accept this at all.

My reservation was from August 3 to August 6, but I couldn’t stay even one night. I checked out on the same day.

I came here for my honeymoon, and I never expected such an experience. I had to book another hotel because I could not stay there.

I would like to request a full refund.

Cons:

I was very disappointed with my stay. The room was not clean, and there was a very strong, unpleasant smell coming from the shower and the drainage. I reported it to the staff, but even after they said they had cleaned it, the smell was still there.

There were also many lizards inside the room. I saw them beside the bed and on the ceiling, which made it impossible for me to sleep. I came for my honeymoon, and this was completely unacceptable. My reservation was from August 3 to August 6, but I had to leave on the same day and book another hotel because I could not stay there. I would like a full refund.

2026-08-06 via Nuitee
M
MOHAMED couple sa
10
سوف نعود لكم قريبا
Pros:

الفندق ولا غلطة فوق التقييم كلهم متعاونين

Cons:

لا شيء

2026-07-24 via Nuitee
M
MOHAMED solo_traveller sa
10
إقامة مميزة لشهر العسل
Pros:

الفندق مميز جدا والموظفين جدا متميزين ومتعاونين معانا

Cons:

لا شيء

2026-07-24 via Nuitee
J
Jane extended_group gb
10
Perfect in every way!
Pros:

Sintya and the team were so helpful and welcoming they could not do enough for our group of 6. The villa was clean and the location is perfect is you want a quiet stay not far from the centre of Ubud. They helped us organise an ATV trip including free transport. If I was to come back to Ubud again I would not hesitate to book Poka!

2026-07-21 via Nuitee
N
Nives family_with_children it
9
Pros:

Posizione comoda , a pochi minuti dal centro raggiungibile in auto . Pace e tranquillità. Bella la camera e funzionale la piccola piscina privata . La vegetazione lussureggiante . Il personale accogliente e disponibile .

Cons:

Abbiamo avuto un problema con lo scarico della doccia purtroppo non risolto .

2026-07-16 via Nuitee
M
Melissa couple gu
10
From the beginning of our stay until the end, the staff were so welcoming and treated with excellent service. Every requ
Pros:

Private, excellent service, fantastic and wonderful welcoming staff. Very clean. All requests were handled promptly and efficiently.

2026-07-15 via Nuitee
M
Mohamed couple be
4
Nice location, but the hygiene and cleanliness need significant improvement
Pros:

The location was nice and the staff was friendly.

Cons:

The hygiene was disappointing. There was mold in several places, including the room and bathroom. The bed sheets were not changed during our stay, and the towels were only replaced after we asked. Overall, the cleanliness did not meet our expectations

2026-07-14 via Nuitee
J
Julius family_with_children sa
10
It was a l
Pros:

Everything was amazing the privacy and peace and quiet of the villa. I Loved the flower pool and photography the villa arranged for my Birthday and it was close to Ubud Centre. We also walked to the mini mart for snacks. The massage was also really good and the floating breakfast was so cute 😍😍😍. THANK YOU TO ALL THE LOVELY STAFF ♥️ WE LOVE AND APPRECIATE YOU.

Cons:

More Halaal breakfast options to be included in the booking option.

2026-07-11 via Nuitee
K
Kinkon solo_traveller in
10
A pleasant stay
Pros:

The staff are very helpful and friendly. Hotel roms are clean and well maintained with all facilities

2026-07-11 via Nuitee
E
Eleni couple gr
9
Pros:

Το μπάνιο ήταν πολύ ωραίο, όπως και η θέα από αυτό και από το δωμάτιο προς την αυλή με την πισίνα, η οποία ήταν απλά υπέροχη! Είχε πολύ ησυχία, άκουγες μόνο τα πουλάκια απ' έξω. Η τοποθεσία ήταν πολύ όμορφη και βολική για διάφορα αξιοθέατα κοντά στην Ubud. Το προσωπικό ήταν πολύ ευγενικό και εξυπηρετικό. Επίσης, τα pancakes του πρωινού ήταν πολύ νόστιμα, όπως και πολλά από τα πιάτα που μπορούσες να πάρεις από το συνεργαζόμενο εστιατόριο Heliostar που ήταν έξω από το ξενοδοχείο, με πολύ καλές τιμές και όμορο χώρο. Τέλος, το κρεβάτι ήταν πολύ μεγάλο και άνετο.

Cons:

Δεν ήταν σε πολύ κατάσταση οι πετσέτες του μπάνιου, είχαν φθορές. Ήταν λίγο περιοριστικό που το πρωινό είχε μόνο τέσσερις επιλογές και για επιπλέον επιλογές έπρεπε να πληρώσεις έξτρα. Επίσης στο μπάνιο μαζεύονταν πολύ εύκολα νερά στο πάτωμα και δεν υπήρχε και κάτι σε σφουγγαρίστρα για να τα μαζέψουμε. Τέλος, είχαμε συχνά έντομα στο δωμάτιο, από τη μια κατανοητό καθώς η τοποθεσία είναι μέσα στη φύση, αλλά ίσως θα μπορούσε να γίνει κάτι για τη διαχείριση τους.

2026-07-09 via Nuitee
T
Tellya couple fr
10
Pros:

notre séjour était parfait, le personnel impeccable a nos petits soin

Cons:

lors que l’ont se douche l’eau allait partout dans la salle de bain c’était un peu embêtant

2026-07-07 via Nuitee
T
Timea couple sk
10
2026-07-02 via Nuitee
S
Simina couple ro
10
Pros:

We had an absolutely wonderful stay at Poka. The villa was beautiful, peaceful, and surrounded by nature, with a lovely private pool that made our stay even more relaxing.

What truly made this place exceptional, however, was the staff. They were incredibly attentive, warm, and genuinely caring throughout our entire stay. Every detail was thoughtfully taken care of, and they always went above and beyond to make us feel comfortable and welcome. Their kindness and professionalism gave us a true luxury experience that exceeded our expectations.

If you’re looking for a peaceful retreat in Ubud with outstanding hospitality, we highly recommend this villa. We would definitely love to come back!

Cons:

-

2026-07-01 via Nuitee
A
Anca couple ro
10
Perfect Autentic Balinese accomodation
Pros:

Very spacious villa, with clean pool, the souroundings were beautiful, you were in the middle of nature. The staff was very friendly, always available and trying to satisfied our needs and wishes. Very good massage and at good price. They also have motorbikes to Rent and at a very good price and they are powerful and in good condition, perfect for 2 persons to use it.
For the staff and the facilities they offer, I recommend this stay to anyone who wants a real balinese experience

Cons:

The breakfast options are not too many, but it is delicious

2026-06-27 via Nuitee
B
Birsu extended_group cy
5
Güzel bir atmosfere sahip odalarda temizlik hissi olmadan kaldık
Pros:

Çalışanlar çok güler yüzlü, çok yardımcı ve çok kibardılar. Odaların konumu ve otelin ortamı hoştu.

Cons:

Temizlik ve hijyen konusunda kötüydü. Tuvalette küf ve rutubet kokusu vardı. Hergün odayı temizlemelerine rağmen koku gitmedi. Duş tuvaletin dibindeydi. Yıkanırken sular tuvalete ve etrafına atılıyordu.

2026-06-25 via Nuitee
B
Brandy couple fr
10
Paradis Isaac
Pros:

Personnel était au top

Cons:

J’ai tout apprécié

2026-06-21 via Nuitee
E
Ender Devrim couple tr
10
Çok ilgililer
Pros:

İlgi alaka

2026-06-21 via Nuitee