Impossible Motel

Hotels
Independent
8.8 (63 reviews)
3 St. Helens Square, York, England, YO1 8QN , York , GB

Facilities

Health or beauty spa nearby
Proposal/romance packages available
Free WiFi
24-hour front desk
Luggage storage
Concierge service
Wheelchair accessible
Multilingual staff
Porter/bellhop
Smoke-free property
See all facilities

Review Highlights

Pros:
Cleanliness
Excellent service
Beautiful rooms
Good extras
Cons:
Noisy basement rooms
Exposed toilet privacy

Categories

Cleanliness
8.6
The hotel was very nice and clean.
Service
9.1
Staff were lovely and super thoughtful.
Location
8.9
Good location.
Room Quality
8.6
The room was beautiful, but some bathrooms were too exposed.
Amenities
8.9
Great extras like the hot tub.
Value for Money
8.6
Standard quality for this hotel tier.
Food and Beverage
8.6
Standard quality for this hotel tier.
Overall Experience
9.1
An amazing experience, would recommend highly.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:47

Property Description

Luxurious Amenities
Experience the convenience of complimentary wireless internet, concierge services, and a banquet hall. Unwind in one of the 13 air-conditioned rooms with Smart televisions, designer toiletries, and free Wi-Fi.

Dining and Entertainment
Indulge in delectable meals at Impossible Restaurant or unwind with a drink at one of the hotel's 2 bars/lounges. You can also grab a snack at the on-site coffee shop/cafe.

Prime Location
Centrally located in York, within walking distance of iconic landmarks like York Minster and Shambles. Explore the city easily with major attractions just minutes away.

Book your stay at Impossible Motel for an unforgettable experience in the heart of York.

Important information:

  • Guests can access their rooms with a mobile device.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Pets

    Pets not allowed

  • Noise policy

    Noise-free rooms not guaranteed

  • Guest type

    Essential workers only - NO

  • Accessibility

    No elevators

  • Guest type

    Caters to adults only

See all policies

Location

Guest Reviews

8.8
Based on 63 reviews
Cleanliness: 8.6
Service: 9.1
Location: 8.9
Room Quality: 8.6
Amenities: 8.9
Value for Money: 8.6
Food and Beverage: 8.6
Overall Experience: 9.1
D
dean
10
Pros:

Excellent location and a quirky vibe, will defo use again.

2025-10-12 via Nuitee
C
Christian
10
Pros:

Wonderful place

2025-10-08 via Nuitee
P
Philippa
6
Quirky hotel
Pros:

Hotel was really nice and clean and the staff were lovely.

The downside for me was the toilet. It was very exposed. I stayed with my husband of 26yrs so I'd say we know each other pretty well. That being said, i still like my visits to the loo slightly more private so to only have a piece of frosted glass to just about cover me if i leaned back, left me feeling over exposed.

The other slight downside is for light sleepers in the basement rooms...they are noisy. You can hear the water through the exposed pipes so every shower, toilet flush and tap in adjacent rooms woke me up. My husband though slept like a log.....the beds are so comfy.

2025-09-14 via Nuitee
B
Becky
10
Perfect stay!
Pros:

Amazing stay for my partners birthday - had the option to add surprise balloons and gifts into the room prior arrival- wonderful option! Also upgraded us to the terrace + hot tub room for our second night and it really made the stay special - staff were wonderful, super thoughtful with the smaller touches, and couldn’t do enough for us, would stay here again in a heartbeat!

2025-09-02 via Nuitee
L
Lilli
4
Pros:

Our room was OK. The staff were helpful. Our room lost power at 10pm and ended up being the fan was tripping out the power. We weren’t able to shower because of this as the fan wouldn’t work and it was underground. The bar upstairs was quite loud. Overall pretty dissapointing because of the issue with the room.

2025-08-25 via Nuitee
K
Karen
10
Amazing stay at Impossible Motel.
Pros:

Was amazing. The room was beautiful with the extras and the hot tub topped the weekend off for our 30th wedding anniversary. Going to come every year. Staff was amazing. Highly recommend this hotel it’s an amazing experience. Thank you😍

2025-08-22 via Nuitee
V
Valeri partner
10
Pros:

Good location, nice staff and great rooms

2025-08-09 via Nuitee
A
Allan partner
8
Pros:

Unique and intersting decor, loved it.
Some of the bed cannopy needs some attention. You neex to be very friendly with anyone your sharing the room with a bathroom open plan to room and can hear everthing.

2025-07-29 via Nuitee
O
Olivia
10
Pros:

Great stay

2025-07-11 via Nuitee
T
Tracy
10
Pros:

Great stay, beautiful hotel with very welcoming and helpful staff

2025-06-19 via Nuitee
B
Bren
8
Suitable for quirky personalities.
Pros:

We stayed in the Impossible Motel, the Labyrinth room.

The location is excellent, with shops, bars, restaurants etc available as soon as you exit the front door. The walk to the hotel from where we parked took only 6 minutes.

Two negatives for the room.
1. The room is underground and it smells musty and damp and it’s quite strong. There are already diffusers in the room but they don’t help. Bring your own air fresheners.

2. Even with all the lighting options on, it’s very dim. The missus struggled to get ready while using the mirror. We did locate all the lights and they weren’t enough for certain circumstance.

General info.
This is the room with the bed suspended from the ceiling on chains.
The chain links are welded so the bed doesn’t swing, for those of you who wondered, I did.

When needing light for any useful purpose, the room is quite cosy. The floors are bare paving though and while slippers are provided, I would advise bringing your own.

Most of the ceilings are low, I’m 6ft and had to stoop much of the time.

The bathroom has 2 baths side-by-side so you and your partner can bath next to each other while sharing a drink. We made use of that.

Despite the negatives, it was quirky and while we’d stay again in the hotel, we’d likely try another of the room options, but if the Labyrinth Room was the only one available, we’d take it again.

2025-06-16 via Nuitee
K
Kate
10
Pros:

Beautiful and unusual hotel! We had such fun

2025-06-03 via Nuitee
C
Christian
8
Pros:

Interesting and eclectic hotel in an ideal location in the wonderful city of York. Parking was a challenge though, and warnings about street noise were warranted. not recommended for anyone with accessibility challenges.

2025-05-24 via Nuitee
W
William F
6
No lo recomiendo.
Pros:

El lugar céntrico. No tiene ascensor y son muchas escaleras. Servicio genial, pero la habitación súper pequeñas, ni las maletas se pueden abrir, baño súper pequeños, en realidad no se lo recomiendo a nadie.

2025-04-12 via Nuitee
C
Christopher family
10
Pros:

I personally loved the motel, unfortunately it was too dark for the wife. The noise from the bar/club was loud, but not bad enough to worry about. Location is amazing. Lots near by
.

2025-04-06 via Nuitee
S
Simon
6
Not luxury for thenprice
Pros:

Small room, stuffy after taking a bath.
The hotel lacks the luxury you’d expect for this price tag.

2025-03-27 via Nuitee
P
Paula
10
Impossible not to love this hotel
Pros:

Beautiful, quirky hotel slap bang in the city centre. Couldn’t get a better location. Staff were extremely helpful & polite. Would definitely recommend a stay here.

2025-03-24 via Nuitee
M
Michael
10
Pros:

Our 3rd time staying, great customer service and a great place!

2025-02-23 via Nuitee
F
Frederich
10
Superb comfort
Pros:

Superb attention to detail. Excellent location for exploring the city. Beds and pillows were soo comfy. Though our room was small it had everything we needed.
Other reviews mentioned noise from the bar above. We accidentally booked on a Tuesday night in January when that bar is shut and had no issues with noise.

They offered to look after our bags when we checked out which was nice too.

2025-01-17 via Nuitee
E
Emma
10
Quirky & fun
Pros:

This was a really fun place to stay. Very helpful staff and lovwd the quirkyness of it all.

2025-01-01 via Nuitee