Hotel O 90596 Hotel Griya Astoeti

Hotels
•
RedDoorz
7 (3 reviews)
-, Cisarua, Jawa Barat, 16750, Indonesia, Bogor , Bogor , id

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Children allowed

Facilities

Non-smoking rooms
Swimming pool
Express check-in/check-out
Shared lounge/TV area
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Cons:
Unsafe room conditions
Poor cleanliness
Unresponsive management
Lack of refund support

Categories

Cleanliness
2
The room cleanliness was severely criticized by guests, with complaints of dampness, mustiness, dirt, stains, and unpleasant odor.
Service
2
Guests expressed dissatisfaction with the service, particularly the handling of complaints and refund requests.
Location
5
Location was not specifically mentioned in the review.
Room Quality
2
The room quality was heavily criticized, with reports of safety concerns, disrepair, and unhygienic conditions.
Amenities
5
Amenities were not mentioned in the review.
Value for Money
3.5
Guests were dissatisfied with the value for money due to the poor room conditions and lack of support in seeking a refund.
Food and Beverage
5
Food and beverage services were not mentioned in the review.
Overall Experience
2
The overall experience was overwhelmingly negative, with concerns about safety, cleanliness, and unresolved refund issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:27

Property Description

Convenient Location:
Nestled in the picturesque Cisarua district, RedDoorz Plus At Hotel Griya Astoeti offers easy access to Jungleland Adventure Theme Park and Ciherang Waterfall, perfect for nature enthusiasts and thrill-seekers alike.

Modern Amenities:
Enjoy a comfortable stay with free WiFi and unwind in the shared lounge after a day of exploration. Each room is thoughtfully equipped with a TV for entertainment and cozy bed linen for a restful night's sleep.

Accessible Travel:
With Halim Perdanakusuma International Airport just 56 km away, traveling to and from the hotel is a breeze, ensuring a seamless and hassle-free journey for our guests.

Book your stay at RedDoorz Plus At Hotel Griya Astoeti now for a memorable and convenient experience!

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7
Based on 3 reviews
Cleanliness: 2
Service: 2
Location: 5
Room Quality: 2
Amenities: 5
Value for Money: 3.5
Food and Beverage: 5
Overall Experience: 2
P
Pawel • solo traveller • gb
1
Awful room which was unsafe to stay in! Unacceptable
Pros:

Please don’t book a room at this hotel! The room I was given was in a horrible state — I couldn’t believe my eyes. I paid £11 per night, but it was completely unsafe to stay there, so I decided to leave and requested a refund.

The front desk informed me that I would need to contact Booking.com for the refund, which I did. It’s now been over 20 days since I submitted my complaint along with photos. I was told that Booking.com can’t issue a refund because the hotel management hasn’t responded. Frankly, I doubt they ever will.

This situation is completely unacceptable, as none of it was my fault. The room was in terrible condition — damp, musty, and looked like it was falling apart. There was an awful smell, everything was dirty and stained, and the bed sheets were wet and smelly.

I will be escalating the issue and attempting to get a refund through my bank. This experience was totally unacceptable.

Unfortunately I was able to add only 4 photos

2025-06-18 • via Nuitee
B
Budi • family with young children • id
7
Good
2023-06-28 • via Nuitee
S
Simangunsong • family with young children • id
8
Very good
2023-04-28 • via Nuitee